Hotel berhampiran Astana Christian Evangelical Church, Astana

We stayed for two nights. In general it’s a positive experience The location is good. It’s very close to major attractions and there are plenty of restaurants around We also like their breakfast. They have pretty good selection. Room is standard and not much to highlight. The wall is a bit thin. Someone on our floor snoozed the alarm for an hour and we were awaken by it in the early morning

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!

I've spent 10 days in Sheraton Astana in October 2023. Me and my mom had 2 separate club rooms and both of us really enjoyed our stay. The hotel is centrally located next to all the attractions, parks, and a huge shopping mall. The rooms are comfortable, quiet, and spacious. The club room serves excellent food for breakfast and dinner, and offers soups for lunch. The spa is great as well. But the best part of staying at the hotel is interactions with the staff. Everyone is helpful, polite, has a nice, positive vibe, and truly cares about their guests. All the little issues that we had were resolved promptly and readily. We spent a lot of time in the club room and I would like to thank all the staff there for taking a great care of us. I want to especially mention Olzhas the club lounge manager who made every visit to a club room enjoyable.

A good place to stay right in the centre of the city. Baiterek, Moskva business centre and ministerial building are in 5 min walk. The room was clean and spacious, all necessities in the room. The bathtub was clogged and limited supply of toilet paper, napkins was provided, be prepared to request more from the reception if you are ill or use more paper. Breakfast is buffet but with limited variety. Enough to satiate you for a good start of the day.

В этом отеле все замечательно, начиная с гостеприимного ресепшена, просто перечислю и все будет понятно! В здании приятный запах, несмотря на то, что на каждом этаже есть комнатки для курения. На втором этаже есть стационарный компьютер, где можно поработать и распечатать документы! Ежедневно в стоимость номера входит - посещение сауны, приятно ведь правда. И завтрак достойный -шведский стол + по желанию на заказ омлет или яичница и свежесваренный кофе ☕️! Все что необходимо для полноценного завтрака -все есть. Наш номер был на 4 этаже - большой с массажной ванной, зоной отдыха и сна. Уборка ежедневная, постельное раз в 3 дня. И оснащение ванной комнаты такими мелочами как : шампунь, гель, бритвенный набор, ватные палочки , шапочка , мыло, зубной набор очень порадовало. Сейчас редко встретишь такой комбо-набор в 4**** И Wi-Fi стабильный скоростной 👏 Также на территории отеля бесплатная парковка. Рядом есть заправка и мойка ! Отдыхали семьей с маленьким ребёнком и нам у вас было очень хорошо! Спасибо за гостеприимство! С удовольствием вернулись бы снова.

This is a very new, clean hotel. Staff were friendly and helpful. Good buffet breakfast. Rooms are small, but attractive. However there is very limited shelves or storage space if you travel with more than basic luggage. We were there in April and could not control the room temperature that was uncomfortably warm even with the window open.

Расположение удобное - на такси минут 25 от аэропорта, до центра города тоже минут 20 пешком. Завтрак - шведкий стол (немного фруктов, сосиски, яичница, блинчики, сырная и колбасная нарезка), кофе, различные напитки - я не особо привередлива, мне понравилось. Сотрудники однозначный плюс - отзывчивые, вежливые. Из минусов - в ванной комнате холодно и видно, что фонд неновый - потрепаная дверь, шатающийся туалет, ненадежная розетка. Также в отеле не курят, но запах курева (?) ночью ощущался (возможно, из ресторана на первом этаже доносился). дял того, чтобы чисто переночевать подойдет, в целом.

Gutes Business Hotel ungefähr auf halbem Weg zwischen Bayterek Turm und Expo Gelände.Personal spricht weitgehend Englisch,Touristen spielen dort aber wohl keine große Rolle,denn sie haben keinerlei Broschüren oder gar einen Stadtplan und wissen auch absolut nichts,wenn man sie fragt.Englische Karte im Restaurant gibt es auch nicht.Aber das Frühstück im 17.Stock ist okay bei super Ausblick.Zimmer sehr groß,sauber,tägliche Zimmerreinigung.Kühlschrank und Wifi funktionierten.Super sind die Doppelscheiben,die jeglichen Lärm abhalten.

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.