Hotel berhampiran Saduahas hazhi Gylmani mosque, Astana

Nice welcoming by the team, I had luck to have a room with window that can be opened to get some fresh air. Despite the renovation that was ongoing it was quite and comfortable stay. Location was fine for me as my business meetings were close to the hotel and at the hotel, in the lobby bar.

We stayed for two nights. In general it’s a positive experience The location is good. It’s very close to major attractions and there are plenty of restaurants around We also like their breakfast. They have pretty good selection. Room is standard and not much to highlight. The wall is a bit thin. Someone on our floor snoozed the alarm for an hour and we were awaken by it in the early morning

Приятное место. За адекватную цену комфортное проживание. Ремонт свежий, номер не убитый, заходишь и сразу ощущение, что за состоянием номерного фонда следят. Есть чайник, стаканы, кружки, пакетики чая (что очень приятно), холодильник. Бельё свежее, матрас удобный. Чисто. Администратор вежливая, при заселении сразу выдают бутылочку воды (но хотелось бы 2, при заселении 2 человек). На окне есть сетка от насекомых - это было очень важно для нас. Минусы - отсутствие лифта и месторасположение (за окном шумно). Только за это уберу одну звёздочку, тк владельцы, думаю, заранее понимали, что в таком здании идеального комфорта быть не может. Благо есть кондёр, и окно при закрытии наглухо блокирует шум, за это спасибо. Словом, если вы не против делать по лесенкам постоянный топ-топ, то рекомендую, здесь уютно.

Плюсы: -потрясающий вид на город через панорамные окна (рекомендую для фотосессий😉, фото прикрепила) -чистота -наличие бассейна -расположение: в центре, до всего можно дойти пешком, идеально для туристов. Рядом трц, супермаркет. Минусы: -в моем номере была дверь в другой номер (есть на фото, позади кресла) о которой не предупредили. Через нее слышен был разговор и смех проживающих в соседнем номере. Как минимум надо о таком предупреждать, как максимум снизить номер на такой номер -72% растаявший СПРЕД вместо сливочного масла на завтраке! Это ужас для отеля такого уровня. -официанты не смогли подсказать как работает тостер, приклейте к тостеру краткую инструкцию -скажите официантам на завтраке что смахивать крошки на пол это не нормально, их надо аккуратно вытирать тряпкой и не на пол, причем крошки убирать из под солонок и перечниц тоже!

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!

Отель на одну ночь, не более. Плюсы - приветливый персонал, для такого отеля - неплохой завтрак. Минусы - очень шумно, как внутри отеля, так и снаружи( что гудит под окном. Уборка каждый день, но очень пыльно, насекомые в ванне, волосы на постели, номера старые, утром после ночи обнаружил на руке укус клопа в трех местах,

Bellissimo hotel di nuova costruzione e moderno,situato vicino (in senso lato,perché la città è vasta e gli spazi grandi) ai punti di interesse della capitale. Di esso mi hanno colpito in modo particolare la pulizia impeccabile,sia in camera che in tutta la struttura e la gentilezza di tutto il personale. Le stanze sono ampie e confortevoli,il bagno spazioso,i letti molto comodi. Ottima la colazione intercontinentale,servita al 17mo piano,dove si effettua anche un ottimo servizio di ristorazione. Hotel caldamente consigliato,anche per il costo irrisorio dei servizi,che sono rapidi ed efficienti (in pochissimo tempo,mi hanno lavato e stirato gli abiti,a circa due euro cadauno). Un sentito ringraziamento a tutto lo staff,sempre gentile,sorridente e disponibile!

This is a very new, clean hotel. Staff were friendly and helpful. Good buffet breakfast. Rooms are small, but attractive. However there is very limited shelves or storage space if you travel with more than basic luggage. We were there in April and could not control the room temperature that was uncomfortably warm even with the window open.

For the amount you pay for the stay the hotel is well beyond the expectations! The rooms are clean, perfect interior, tasty breakfasts. Relatively small rooms, but again for the price they request they are better than most of the hotels and apartments to rent. Nice sitting area downstairs. If you have some time before the flight, but don't want to hang out in the city with the luggage, you can sit here or leave your luggage. Nice and pleasing staff. Generally Hilton Hotels are the best hotels that I have experienced.

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.