Hotel berhampiran Td Tsitrum, Astana

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!

Bellissimo hotel di nuova costruzione e moderno,situato vicino (in senso lato,perché la città è vasta e gli spazi grandi) ai punti di interesse della capitale. Di esso mi hanno colpito in modo particolare la pulizia impeccabile,sia in camera che in tutta la struttura e la gentilezza di tutto il personale. Le stanze sono ampie e confortevoli,il bagno spazioso,i letti molto comodi. Ottima la colazione intercontinentale,servita al 17mo piano,dove si effettua anche un ottimo servizio di ristorazione. Hotel caldamente consigliato,anche per il costo irrisorio dei servizi,che sono rapidi ed efficienti (in pochissimo tempo,mi hanno lavato e stirato gli abiti,a circa due euro cadauno). Un sentito ringraziamento a tutto lo staff,sempre gentile,sorridente e disponibile!

ROOMS: spacious with comfortable bed. Big bathroom is equipped with bath and shower both, toiletries. Bathrobes and slippers are provided as well. LOCATION: very good location in the city center, it’s so convenient to go everywhere from the hotel. 25min drive from the airport. FOOD: breakfast (if it’s not included in you room rate it costs 9900 KZT). Restaurant and bar work from morning till night, Irish pub works 24h. We ordered food in the room service menu, all dishes was in in front of us in 30 min. FACILITIES: wi-fi, ATM, spa, gym, room service STAFF: very polite and helpful

Расположение удобное - на такси минут 25 от аэропорта, до центра города тоже минут 20 пешком. Завтрак - шведкий стол (немного фруктов, сосиски, яичница, блинчики, сырная и колбасная нарезка), кофе, различные напитки - я не особо привередлива, мне понравилось. Сотрудники однозначный плюс - отзывчивые, вежливые. Из минусов - в ванной комнате холодно и видно, что фонд неновый - потрепаная дверь, шатающийся туалет, ненадежная розетка. Также в отеле не курят, но запах курева (?) ночью ощущался (возможно, из ресторана на первом этаже доносился). дял того, чтобы чисто переночевать подойдет, в целом.

Отель хороший. Можно было бы на этом и закончить. Если серьёзно, то замечаний, по большому счету, нет. Хорошие номера, очень располагающий персонал, вкусные завтраки. Внешне, чем-то неуловимо напоминает турецкие отели, но это субъективно. Рекомендую.

Есть огрехи в сервисе - на 4*, но никак не на 5*. Свет в номере работал некорректно. Но чекин сделали на 1,5 раньше и чекаут на 1 час позже, что приятно.

For the amount you pay for the stay the hotel is well beyond the expectations! The rooms are clean, perfect interior, tasty breakfasts. Relatively small rooms, but again for the price they request they are better than most of the hotels and apartments to rent. Nice sitting area downstairs. If you have some time before the flight, but don't want to hang out in the city with the luggage, you can sit here or leave your luggage. Nice and pleasing staff. Generally Hilton Hotels are the best hotels that I have experienced.

Отличный отель! Расположен не в самом центре, но все удобно и в пешей доступности, транспортная развязка вроде тоже удобная…. Рядом много кафе, торговые комплексы, огромный рынок! Единственный минус если жить долго…. Уборщица на все этажи одна и физически не может успеть прибраться на всех 10 этажах, на 10 поднималась уже в 23:30 приносила мне только воду, но и за это ей спасибо!!!! Рекомендую к проживанию!!!!

I had a very good long-term stay at the Park-Inn in Astana. The staff was very nice and friendly. i would particularly like to thank Ms Valentina Cherkassova, the Sales Manager, for promptly accommodating all requests. I will come back!

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.