Hotel berhampiran Orakei Walk & Cycle Way, Auckland

The location is not so good because we need to walk the steep road. The room walls are thin, I heard other people's talking. Otherwise, that was lovely stay!!

Baik seperti biasa, kecuali kemudahan hotel lama di New Zealand agak ketinggalan zaman tetapi perkhidmatannya hebat dan kakitangannya sangat bersemangat

PLEASE READ - WORST ACCOMMODATION EVER! I WISH I could give this place no stars. Their customer service is appauling! I am shocked with how we were treated and would rather stay anywhere else. My partner and I had booked to stay here for two nights. On the last day we checked out at 10am and asked if we could leave our bags behind the counter to come and collect later. The issue is, you cannot enter the building unless you have a key card, and as we were checked out we didn’t have one. But as this is standard there is always someone there to let you in. We returned when we were ready to leave and no one was there. We rung and rung the doorbell for 30 minutes… We tried to call their phone but… wait for it… they have NO working number. We proceeded to wait longer another half an hour and MISSED OUR FLIGHT. All our luggage, belongings and keys were in there. Once someone came down they said they were upstairs. We had to pay $200 to rebook our missed flights for the next day and asked if we could have a free night. The lady offered to pay but we said no. She gave us the key card and let us have a free night. We were approached later by another man who asked us to pay. we explained what happened and said we either stay here for free or will find somewhere else. We were HAPPY to go anywhere else if they didn’t want a free night. We were not staying there or forcing ourselves there. The man said he will see what he can do. The next day we checked out. The first girl (who’s fault it was to begin with) was there and said nothing. They later proceeded to CHARGE MY CARD!! we approached the manager and turns out the girl LIED!! and said we were just going to pay and that it wasn’t her fault. And the manager basically said we have to pay. she said she can check the security footage to see if our story is right, that we waited, and waited, and rung (We were on the phone with 105 as we were so desperate) and then confirm also the man talking to us. we gave her ALL the times. Yet we have heard nothing. it has been ages since our stay, no contact, no refund. AWFUL Not to mention unfriendly staff, awful quality rooms, awful place in general. Please spend your money somewhere else x

I loved my upgraded room on the ninth flor and just found the Hotel overall to be an oasis of luxury. This was my first time at this property, and I was really well-treated. I was recognised as a Platinum Member and basically, thoroughly spoiled. I had a very restful night's sleep. The bedding was incredibly soft with crisp, fresh linen galore! Like Macarthur, I shall return!

TLDR: no aircon, constant power cuts, paper thin walls.. Where do I start. First off there’s no aircon so the rooms are hot and uncomfortable. There are ducted low speed fans which don’t do much. But the biggest problem is the fact the rooms are on what I believe to be motion sensors or some kind of timers so ALL power turns off every 25 seconds, this is not an exaggeration. This includes the lights, jug, the fan - everything. I stubbed my toes in the dark because the lights turned off while I was walking around, and they wouldn’t turn back on. Showering in the dark due the lights constantly on and off. Good luck making a coffee, showering, watching TV or anything without that being interrupted by constant power cuts which drive you mad. I booked the small room. They look small in the photos but even smaller in person and I felt like I was suffocating, the rooms are tiny so heat up like crazy. The smallest hotel room I’ve ever seen. Also the walls are paper thin so I could hear my neighbours conversations word for word.. even with ear plugs. If there was air con and sound proof walls, I could have put up with the extremely small space. Terrible experience. Don’t even bother with this place. The Abstract had a lot of potential as they have decorated it very nicely but they have let themselves down. It is also in a dangerous area of Auckland central so you will want to make sure you are back in your room by dark, lots of drunk homeless people around. After my first night of zero sleep due to the heat, stuffiness and neighbours chatting, I complained and had my room kindly upgraded to a larger one, but the same issues remained of constant power cuts and no air con in that room too. At least it was a bit cooler due to being larger and an extra window, also had no neighbours.. The customer service was pretty good. There is no parking on site so you have to park in a carpark building across the road. The food in the restaurant was average but has a beautiful outdoor dining area which was the highlight.

You get what you pay for and this hotel was the best deal in town when I visited, short of staying in a hostel. Great location close to the train and the Arena. The hot water in the shower was powerful and plentiful, and so was the wifi, the two top things I look for in a room. However there are no frills. There is no shelf in the shower, meaning you have to lay your soap, shampoo, razor and anything else you take in there on the floor. There is no plug for the bathroom sink. There is one small metal writing desk and that is the only surface to lay things on, no drawers or dressers or bedside tables. The walls are thin and a couple of nights my noisy neighbors woke me up. Bring earplugs. I found the staff efficient and mildly friendly if you put in the effort to make them feel good. Having said that, I'd absolutely stay again. The price, the shower, the location and the wifi make this an excellent low cost option for staying in the city

The check-in was smooth and quick very helpful. Unfortunately during our stay our dining experience was far from what was advertised and the food wasn't fresh at all we left very disappointed. The dining staff were not very understanding of our requirements and appeared to be out of touch with there job description.

I have booked for six days. I liked their environment, service, and room cleaning service. But I thought not like one fat man's communication. He has just not been as good as I thought four-star hotel manager. Unless It is not matter, other thoughts are the best for me.

Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.

Location is convenient for day tours pickup & airport transfers. Set back is toilet flooring too slippery if wet.