Hotel berhampiran Baku-Nobel Heritage Fund, Baku

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

The Boutique hotel Baku is very close to the bustling Nizami street while being situated in a quiet lane, so that you are away from the noise yet close to the city centre. The master suite was spacious for the three of us and all the amenities were provided. The elevator was a welcome relief compared to a lot of other hotels in Baku. The breakfast buffet was excellent The staff were efficient and did a great job. Highly recommend this hotel The extra bed in the room needs to be of better quality. Hope the management works on this suggestion

十分滿意。

It is a most convenient and comfortable hotel in this area. i feel like a home. Excellent service good language ability of reception staff.

It was a wonderful 12 days for our family in Baku and at the Shirvanshah Hotel. And the hotel staff - at every level (from the concierge who greeted us with a smile every day, to the receptionists who made sure the room was cleaned, especially the nice receptionist who advised us where best to buy Azerbaijani souvenirs, to the anonymous cleaning ladies) - kept up this impression. In solving a certain problem, we could count on the help of the hotel manager - Mr Emil. On top of all this, the smug service of the restaurant waiters. We would especially like to thank Mr Elvin, who took care of the guests every day at breakfast. He discreetly, tactfully watched over every hotel guest. And above all, we thank Mr Yusif. It was because of him that we would come to the hotel restaurant for evening dinner. We met many waiters, but Mr Yusif's level of service to guests is the highest of the highest. A class of its own. We were and are very impressed.

Расположение отличное. До бульвара 5 минут. Квартира расположена на 3 этаже, лифта нет. Проживали 5 суток. Стойкий запах прокуренного жилья не выветрился даже за это время при ежедневном сквозняке🥴. Мебель ветхая, кровать, матрасы и подушки неудобные и давно пора бы их заменить. На кухне есть немного посуды, при желании можно приготовить что-нибудь. Бытовая техника в рабочем состоянии. В целом качество соответствует цене. Внизу есть уютная кофейня, где подают замечательные сырники. Отличный интернет! Имеется кондиционер, но только в большой комнате. Вид на город превосходный!

新開業，房間內要啥沒啥，

The service was not the best when we arrived. The receptionists took their time to assist us and when we finally were given keys, they just pointed to the lift and left us. The hotel room was quite outdated with a broken leaky fridge and a bulky TV. However, the balcony was quite nice and the view was amazing. The food was really good and it was plentiful.