Hotel dengan balcony di Berlin

The location is very convenient, as it is close to a subway station, and the staff are very friendly and helpful. However, the main issue is the condition of the facilities. There was no electric kettle in the room, and the bathroom exhaust fan was loud. The bed frame also made a lot of squeaking noises. Overall, the hotel feels quite dated compared with other hotels in the surrounding area.

Perfectly located — within easy walking distance to most major sights in Mitte like the Brandenburg Gate, Berlin Philharmonic, and Checkpoint Charlie. For places a bit further out, there’s a train station right in front of the hotel, which makes getting around effortless. There’s even a dm grocery store just a minute’s walk away, which was super convenient. The room was spacious, spotless, and well-equipped, with a full set of amenities provided from the start — something surprisingly rare in Europe. Overall, a very comfortable and well-thought-out stay. Highly recommend!

Good location which is like 3 minutes walk to the underground. A lot of restaurants nearby in which you will not have any problem for food. The rooms are clean and the staff are helpful.

Ich hatte einen fantastischen Aufenthalt! Das Zimmer war sehr geräumig, sauber und geschmackvoll eingerichtet, sodass ich mich rundum wohlgefühlt

Das Hotel selbst hat uns sehr gut gefallen. Es ist sauber und modern, unser Zimmer war gepflegt und hatte – bis auf eine Klimaanlage – alles, was man sich wünschen kann. Die Größe des Zimmers war absolut in Ordnung und auch die Lage des Hotels ist wirklich sehr gut. Leider wurde der positive Eindruck durch eine Mitarbeiterin an der Rezeption erheblich getrübt. Die Dame war sowohl beim Check-in als auch während unseres gesamten Aufenthalts ausgesprochen unfreundlich und wenig hilfsbereit – nicht nur uns gegenüber, sondern auch gegenüber mehreren anderen Hotelgästen. Wir hatten beispielsweise nach einem Late Check-out gefragt, worauf uns mitgeteilt wurde, dass dies grundsätzlich nicht möglich sei bei der besagten Dame. Als wir später nachts einen anderen Mitarbeiter darauf angesprochen haben, war ein Late Check-out problemlos möglich. Eine solche widersprüchliche Auskunft ist für Gäste natürlich sehr ärgerlich. Besonders unangenehm fanden wir zudem, dass sich die Mitarbeiterin in unserer Anwesenheit über andere Hotelgäste lustig gemacht hat. Insgesamt vermittelte sie über den gesamten Aufenthalt hinweg einen sehr unfreundlichen und unprofessionellen Eindruck und sorgte dadurch bei mehreren Gästen für eine unangenehme Atmosphäre. Da sie das gesamte Wochenende über hauptsächlich am späten Nachmittag gearbeitet hat, sind wir ihr leider regelmäßig begegnet. Insgesamt ist das Hotel aufgrund der Sauberkeit, der modernen Ausstattung und der guten Lage durchaus empfehlenswert. Der Service an der Rezeption hat unseren Aufenthalt allerdings deutlich negativ beeinflusst. Hier besteht aus unserer Sicht dringend Verbesserungsbedarf.

After really looking forward to staying at this place, I was a bit disappointed. It is clear they lack in maintenance staff and also some housekeeping. Though the facade of the hotel looks beautiful and staff is really friendly, the rooms just gave me 'the ick'. After checking in and being sent to a one person room (I booked a double room), so it was a messy start. They apologised and offered to bump me up a category, which was really nice! When I came in the new room, I noticed some questionable spots in the carpeting. Like the kind where you do not want to guess what it may be. As it was 2 am by that time, I went to sleep and showed pictures of the room the next day. I was offered to change the room. I did later that night after being out with my friends. When I woke up the next morning, I wanted to take a shower. The showerhead was filthy however. That led me to do another check of the room, finding similar issues as before. I called staff to have the shower issue fixed, which they did. It was actually exchanged for a new one. At checkout the next day when asked about my stay, I said I wasn't impressed. Then I got told I should have told them so I could have changed rooms... I was too exasperated to explain that switching rooms 2 times for a three night stay was already annoying enough. I was also told to come back in a year as 'maybe I will be lucky and get a refurbished room then'. Which was a weird joke to make. Other than that, great hotel, they have amenities and all you could want and the staff was really friendly!

The front desk staff were excellent and kindly upgraded me to a room with a kitchen. Since the hotel is newly opened, everything feels fresh and clean. The only downside is that the parking area is still an uneven dirt road, and the pillows were quite flat. Other than that, everything was great.

I I had an unforgettable hotel experience. When I arrived, I tried to push the door open, but it was locked. There was no doorbell. Just as I was fretting over what to do, three groups of guests who had booked the same hotel tried to enter, but none of them could get in. Then one of the guests noticed a digital keypad and typed in the code from her email, but none of them could get in. Each of our groups tried their codes, but none of them could get in. As we were still fretting, the door suddenly opened, and a guest came out, allowing us all to enter. That guest explained that the hotel had emailed us a ten-digit start code and a four-digit comfort code. You had to enter the start code first, then the comfort code, to open the door. The other guests had both the start code and the comfort code, but my email only contained the comfort code. The kind guest checked my email and confirmed that it contained only the comfort code. He then called the hotel, and they said our reservation had been cancelled because we hadn't paid the city tax. However, I clearly saw on the check-in voucher that the €29.90 check-in fee was payable upon arrival. The staff member on the phone later said they would email us the payment and, after payment, gave us a new start code and comfort code. After payment, we finally got a room. However, upon checking in, I discovered it wasn't the Standard Studio with Balcony we'd booked, but a Standard Studio. I didn't want to call them again to complain about the mistake; I just wanted a comfortable room. The hotel's location is convenient, about a 5-minute walk from S train station, and the room was generally acceptable.

**Location: 🌟🌟🌟🌟🌟** Absolutely STUNNING views! Perfect spot for your Insta stories! The surroundings are so breathtaking you'll forget everything else... which might be exactly what they're hoping for! 😉 **Cleanliness: 🌟** Room roulette! My first room came with a shower straight from a horror movie - just two settings: ”boiling hot” or ”STRAIGHT FROM HELL'S KITCHEN!” 🔥🔥🔥 Had to switch to Room 2 where I was greeted by a previous guest's cigarette butt (free souvenir?) and some tiny roommates having their own little party (pest infestation included at no extra charge!). #RoommateSurprise **Service: 🌟🌟** ”Complimentary late checkout” = being locked out for 30 minutes contemplating life choices in the hallway! 🚪 WhatsApp ”customer care” moves slower than my grandma's internet! Had to explain basic faucet operation like I was teaching rocket science, and when locked out, had to share ALL my personal info AGAIN. Privacy who?? #WaitingGameChampion

Inchecken is een drama. De receptie is niet bemand, boekingsnummer via het systeem niet bekend en telefoon wordt pas na een aantal keer bellen opgenomen. (De dame die de telefoon beantwoordt is wel heel vriendelijk). Stop was doorgeslagen waardoor telefoon niet kon worden opgeladen. Dan kun je dus niet naar de receptie lopen en een oplossing vragen. Gelukkig konden we onze telefoons in de gang opladen zodat we konden bellen en onze digitale sleutel (code) konden opzoeken. Bed is goed, douche lekker maar douchedeur sluit niet waardoor badkamer nat wordt. 1 koffiecupje per persoon voor de gehele verblijfsduur. Prijs voor Berlijn en de locatie redelijk laag maar daar tegenover dus ook de nodige ergernis.