Hotel dengan Balkoni di Mumbai

The hospitality and service of the staff was excellent. The room was not clean and felt very dusty most of the times even after it was vacuumed. The mattress was a spring mattress which was of a poor quality and unfortunately they couldn't replace with a better one which resulted in uncomfortable sleep at nights. Apart from this the overall stay was amazing like the jacuzzi, steam/sauna rooms, swimming pool, etc...

Location is convenient for business travelers, 3-5 mins from airport, Very good selection of food for buffet breakfast at main cafe on lobby level, avoid going to the Executive Lounge on Level 17, limited choice.

I recently had the opportunity to stay at Hotel Sahara Star in Mumbai, located near the airport. The location was convenient for my early morning flight. major disappointment was the food. The options were limited and the prices were exorbitant. I understand that this is a luxury hotel, but even by those standards, the prices were too high. I opted to have most of my meals outside the hotel to avoid overspending on food.

Want a working key for your room? Don’t stay here! Our key card kept getting reset somehow and we’d have to go down to the lobby to get access to our room. At first they told us it was our fault for having two keys. We didn’t ask for two keys, they gave us two! Anyways, we moved to only using one key and that still didn’t work reliably. Eventually the manager said his key card encoding machine was broken and so each time we left the room we’d need to get them to let us in until the machine is fixed. They eventually got the machine “fixed” and yet our problem persisted. Each time we were locked out they never once asked us for ID to let us back into our room. They just asked us the room number and let us into that room number. We coulda given them any room number and got access! One of our nights in the room we were jolted awake when the lights in our room all magically turned on at 5am. They have a system in the rooms to control all the lights from the bedside table via labelled buttons. The buttons are impossible to read and also don’t work half the time (pressing the “bathroom” light button sometimes turned on other random lights in the room). Simple light switches that actually worked and don’t randomly turn off and on would be a big improvement. This hotel seems to suffer from trying to put up a fancy facade at the cost of failing to get the basics right. The worst part of this is that they are incapable of customer service. At no point during this did they use the words “sorry”. They’d just make up an excuse for why something is going wrong and sometimes blame us for their broken systems. Extremely rude and frustrating. If they just got the basics right, this could be a 4-5 star review but they have no interest in doing that, just appearing like a “European design hotel”, whatever that means. On the plus side: the bed was comfy, the room was generally clean, and the room was nice...when it worked.

I was upset at beginning with so many complains but they were very quick to resolve everything. I am impressed with their quick response. Kudos to the team. I had written a long review of all problems I had faced but their team was very quick on fixing everything and calling to apologize for the experience. I am happy to see such a turnover and making it a wonderful stay for their guest

I stayed there in the first week of July 2022 in room number 201. The room ceiling was broken. When I asked them, they said It's been like that for the last several months and it will not fall even though that was a huge safety issue. This room was just beside the lift and was making huge noise throughout the night. The pillows were not washed and they had several stains on them. They don't have a kitchen so you are dependent on outside food for breakfast, lunch, or dinner. Overall, the location of the hotel is amazing but the hotel is in urgent need of a makeover. In its current conditions, it's not worth the amount they are charging. The checkout time is 11 am. When I wanted to extend it for an hour, they asked for Rs 1700 which was way more than what you pay at an airport lounge.

The room was extraordinary. The food was homely. It’s a centrally located in bandra. G my stay comfortable pleasant enjoyable and memorable. The hotel is located in a centralised place with all the eateries, hair salon, shopping complexes are walking distance. Keep up the great hospitality and service beyond self.

It was a great experience and best place for family getaways....... yesterday celebration our anniversary it's was a lovely experience.......cake is a amazing ....thanks to front office team puja ,joyeta ,farzin,ragini,manani and other's staf .....we are really Happy ....next time obviously come to this property

The best value for the money. I stayed with my 91 year old father for a week. Location is close to Khar station and Linking Road shopping. The staff is very courteous. Morning breakfast is amazing. Includes Fruit Juices, Uttappam (custom made as you prefer), Dosai, Idli, Sambar, Paratha, Toast, etc. Arun Shetty (Breakfast staff) was amazing. Capuccino was great. After the first day, we didn't have to tell him if we take sugar in our coffee or not! Meat a couple from Chicago at breakfast - they visit Mumbai every year and stay at this hotel for full month! Our family will definitely stay at this hotel when we visit Mumbai.

We had booked a family room showing 3 separate beds. The room we were given had a double bed, plus a sofa with bedding provided. Comfortable enough, but not what was advertised. Check-in was a rigmarole. Receptionist took almost an hour to complete our registration, which involved the usual sign in, handing over of our foreign passport, but then he went away (with our passports, always a nerve-racking time) and proceeded to laboriously photo copy the main page, then meticulously cut out the photos and paste into another book. Of course he stopped for dinner during this exercise. Very odd. The breakfast room (breakfast not included) was equally odd. A large room, it had two small tables and then chairs spread around each wall. When our group of three moved a chair to be together, an attendant came over and put it back against the wall. Very odd. Location is excellent on V.N. Road close to Marine Drive. An interesting place...