We were extremely disappointed with this hotel. The room was in poor condition with broken doors poorly patched up doors into the bathroom, safe not working and a bed that was as hard as lying on concrete. The view was great from the balcony across the Mekong but that was the only good thing about this hotel room. There were a few other guests staying there at the same time as us but they left early because the noise from functions in their function room downstairs was extreme, and went on night after night until the early hours, Then the participants were allowed to go into other areas of the lower floor to continue the drunken behaviors without any intervention from staff. The other privately booked patrons all left early because nothing was done to control these people. We were the only ones left. Breakfast was determined by the choices made by the function groups, and is not the buffet breakfast the claim to provide and is not the breakfast we paid for as they describe. If you really feel the need to stay at this place you would be better going for a short walk along the river and having breakfast elsewhere because the breakfasts offered were poor and most of it was cold. The hotel also is reported to have a restaurant. True it does but they will only offered us a choice of 3 dishes that is the same as the function is offering to their participants. We had our order taken from these 3 dish menu only to then sit there for nearly an hour waiting for the food. The order was taken by the restaurant manager, but he chose to go to another table and sit with the hotel manager and drink beer and eat a huge bowl of chips. We are not sure if the order was even given to the kitchen staff, and when we asked what was going on there was no explanation, we were just asked to wait another 15 minutes. When we complained again it was magically there in about 5 minutes. We found other places to eat after that. The pool and the free use of hotel bicycles were pluses. The pool was well shaded from the sun, was clean and refreshing. There are bike tracks right outside the hotel along the river which are flat and easy to ride. Very few of the staff had any English, which is fine considering its Thailand, but even when you translated to Thai for them they were not helpful (particularly the management). They were solely focused on the groups in the functions and we felt very much like inconveniences in their way. I normally don't give reviews for a bad hotel but this place was exceptionally uncomfortable and poorly managed. In short we would never stay at this hotel again and suggest anyone that is considering this hotel look at one of the many other hotels that are nearby, and be assured any on the riverfront the same views of the river, with often better rates for their rooms and restaurants where they value your patronage.
Sangat Baik
23 Ulasan