Sofitel Malabo Sipopo le Golf

I just came back from a beautiful massage hour! Consuelo my therapist was really amazing! Her massage was so relaxing and energizing the same time. Great service! I enjoyed it to the fullest! Best Massage I had so far! Thank you Thank you Thank you Consuelo! :)

The Sunday Buffet as usual was perfect!! Great salad choices, sea food, a wide variety of different cuisines and finishing with delicious sorts of dessert. Great staff as usual, special thanks to Esperanza at the restaurant reception!!!

The hotel is very comfortable and has everything that you need for a prolonged stay. The rooms are great with comfortable beds. Mariano in the restaurant, Jordi at the front desk, Francis and the laundry team, and Juan Felix and Juan Carlos behind the bar are very good at their jobs and do their best to help you feel at home.

I travel a lot for work and was booked here for two weeks. I didn't enjoy the stay. The hotel is severely moisture damaged. The dining area has a leak in the ceiling which is not from the rain but from the 2nd floor, possibly from the above room's bathroom. The shower in the room that I stayed in would allow water to get onto the floor due to no water seals along the shower door and wall causing black mold to grow. The elevator needs maintenance. The elevator door sensors don't allow the doors to close on the 1st, 2nd, 3rd or 4th try. You end up getting frustrated with wanting to use the elevator and wish that you took the stairs as it probably would be quicker. When you walk by the reception's desk, the front doors open when really it should open when you're 3 feet away, not 20 feet away and this also allows the birds to fly in. Which, in itself, is a health hazard. The internet barely works or doesn't work at all. How are you supposed to get any work done when you're on a business trip. Supposedly this is controlled by the government but wouldn't you want the Wi-Fi to work at places of business? The wallpaper on the walls are pealing from the humidity. It's best to remove it and paint the walls. The breakfast is cold everyday. Pans of food sit on the warmers that are not turned on until 30-60 minutes after the food is brought out. The food is expensive. A very nice spread of a buffet for Sundays 1pm-4pm but costs 28,000 CFA ($45) with no drink included. Look at 3,000 CFA ($5) for a diet Coke that should cost 500 CFA ($0.80). One of the staff members at the front desk doesn't even acknowledge you as you tell them good morning when their job is customer service and should make you feel welcome. Most of the staff members are so caught up into their phones that they lack customer service (especially the one noted). I hope he enjoys his Facebook, YouTube, or TikTok because he should stay home for all the time if it's that important. If this was a vacation trip, I would not stay here. Maybe the hotel needs an unannounced trip to see how things really are here.

I just had an amazing relaxing massage by Mrs. Consuelo. It was a great experience! It’s definitely one of the best ones I ever had. I am already looking forward to the next one on my next stay. Thanks a lot! Always a great pleasure to be a guest here!

I want to give a 5 STAR to Mr. Jose Maria, staff from the restaurant, for an amazing hospitality and great service. Very impressive. Service was delivered fast with a warm smile, he was very helpful and pay attention to details. Also well groomed with a good posture.

Anita was amazing at the Restaurant,so lovely and with a perfect Service. All of the Hotel-Staff are very friendly and try to make our Stay comfortable and relaxed. The food, especially the Seafood was wonderful. Thank you very much. Muchas Gracias. Merci beaucoup.

Great service in the restaurant, especially Esparanza. They always pay attention and do as much as they can to fulfil my requests. Rooms are great. The air conditioning in my room was a bit loud but I felt it was a minor inconvenience. The Golf course is beautiful too.

I had a very good time at the Sofitel. I only had two days but those were great! Especially because of the wonderful staff. Dalia and Valeria really stood out with their attentiveness and the everlasting friendliness. It’s rare to find such dedicated staff these days!