Hotel Edinburgh dengan Bar

I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand. 1) 22 February 2026 (Check-in) Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day. In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing. 2) 23 February 2026 The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response. 3) 24 February 2026 The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February). 4) 25 February 2026 In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied. I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved. The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.

All the hotel staff are very kind people. The room was too beautiful. Hotels location is totally convenient for tourists, in my opinion. For example, we came back to the hotel after midnight and it was safe for us.

I visited Edinburgh over Easter, which was also my birthday, and had a wonderful stay. Magda was incredibly kind and arranged an early check-in before noon after I confirmed the day before. She also surprised me with balloons and chocolates in my room for my birthday, which was such a thoughtful touch. The staff provided clear information and gave excellent recommendations on places to visit, making my first trip to Edinburgh even more enjoyable. The hotel’s central location was perfect, close to all the main attractions, and the pool was a great bonus. I thoroughly enjoyed my stay and would happily visit again.

My stay at Four Points by Sheraton Edinburgh has been overall very satisfactory. The location can be quite tricky but I did not mind the walk to Princes Street which is about 10 minutes. The amenities provided were good and the staff was very friendly and helpful. The cleaning staff did a good job but since it is a rug flooring, I found that nails from previous guests were still on the flooring which indicated it needed a proper cleaning process. The check-out time of the hotel (11 a.m.) does not coincide with that on the site (12 00) but it was not an issue since the staff let us keep the room until 11 30 a.m.

Very nice stay near the bus stop, with many supermarket options and halal restaurants nearby. I came for a visa appointment, and the location was very convenient, close to photo and printin services and other essentials as well.

Absolutely amazing. We arrived very late due to heavy snow- they checked us in and organised an extra bed literally within 2 minutes of arriving. The service is efficient and rapid. The gentleman who looked after our room in house keeping was awesome, he helped us settle in and the little touches to make the kids feel special was duly noted. The manager down on the reception desk was excellent. Everything is managed very well, there is no waiting and the service is outstanding. The view at breakfast is amazing! Mountains in the distance covered in snow. Our stay was better than expected. Parking ✅ Swimming pool and sauna ✅ Food ✅ Service ✅ The hotel location is convenient and the restaurant space is open plan and cosy yet very busy. The hotel does need some updated but everything works well. The location is literally next to the zoo and the overflow car park 🅿️ is next to the hotel. The staff here are outstanding. High praise. Thank you.

Perfect spot with plenty of nearby food places and public transport. Staff are lovely, and were so helpful when I had a medical emergency and needed to go to the ER in the middle of the night. They also were so good with helping me extend my stay by one night at the last minute due to said emergency. The front desk team also checked how I was doing when I came back! The cleaning team did at one point only do a half clean, where they cleaned the main room but not the bathroom, and another time left supplies in my room. But that was minor as my bathroom wasn’t really dirty anyway. I do wish the breakfast closed a little later (closes at 10am) but that is also just me being a late riser! Altogether a great stay.

I stayed at a&o Edinburgh Hostel for 4 nights, from 9 June to 13 June, in a private 4-bed room with an ensuite bathroom. The check-in experience got off to a poor start when I was informed that the lift was out of order. Unfortunately, my room was on the 5th floor, meaning I had to carry luggage and climb five flights of stairs throughout my stay. The room itself was functional and reasonably comfortable, but the bathroom is in desperate need of refurbishment. The sliding shower door was broken and felt like it could come off its hinges at any moment. The shower floor was also visibly cracked. To make matters worse, the bathroom uses a motion-sensor light that does not detect movement inside the shower area, so the lights repeatedly switched off while showering. The blackout curtains were ineffective because they were too narrow to fully cover the window. Since there is no air conditioning in the hostel, the windows had to be left open for ventilation. Unfortunately, this meant enduring constant and often very loud noise from outside, making it difficult to rest. What disappointed me most, however, was the service from one particular receptionist — a bald gentleman with a lip piercing. While the rest of the staff were friendly, helpful and professional, this employee's attitude was remarkably indifferent and bordered on rude. When my key card stopped working, my family was left waiting outside our room on the 5th floor while I ran downstairs to seek assistance. Rather than acknowledging the urgency of the situation, he abruptly told me to stand aside and wait while he continued checking in another guest. After waiting several minutes, he reprogrammed the card, but it still did not work. I then had to make another trip down five flights of stairs to ask for further help. This time, I was told that I would have to wait until he had checked in three more groups before he could assist me again. Considering my family was stranded outside the room and the issue had not been resolved, I found this response completely unacceptable and lacking in basic customer service. Thankfully, another staff member stepped in and helped resolve the problem quickly. To be fair, every other member of staff I encountered during my stay was pleasant, courteous and genuinely helpful. Unfortunately, the attitude and conduct of this one employee left a lasting negative impression and significantly detracted from the overall experience. Overall, a&o Edinburgh offers functional accommodation in a convenient location, but the property is showing signs of wear and maintenance issues need attention. Combined with inconsistent customer service, my stay was average at best. Some amenities published were not available.

A Wonderful Stay – Highly Recommended! My friend and I recently had the pleasure of staying at this lovely property, and we had an excellent experience. From the moment we arrived, we were impressed with the attention to detail and the warmth of the staff. The bed was incredibly comfortable, ensuring we both got a restful night’s sleep. What truly stood out, however, was the level of service. I was feeling a bit under the weather during our stay, and the staff went above and beyond by bringing breakfast directly to our room, which was a thoughtful and much-appreciated gesture. This level of care really goes a long way in making guests feel valued. For those who prefer to enjoy their breakfast with a bit of fresh air, the hotel also has a charming terrace where you can take your meal while soaking in the surroundings. It's the perfect way to start the day if you want to enjoy a bit of sunshine. The location is also a major plus. It’s just a short walk to the city center, making it easy to explore, and for those who prefer not to walk, a quick 5-minute bus ride will take you wherever you need to go. The lounge area at the hotel is another highlight. It’s spacious, cozy, and thoughtfully equipped with blankets to keep guests comfortable if the temperature drops. It provided the perfect spot to unwind after a day of sightseeing. Overall, I highly recommend this hotel for anyone visiting the area. The combination of comfort, thoughtful service, and a prime location makes it a top choice. We will definitely be staying here again when we return!

Overall, the hostel is good , the environment is good and the customer service is very friendly.  I love the lobby architectural design. Feelin the vibe.  The receptionist  are accommodating and friendly especially Hari  give star for the good service.  Aside from the shower  which is very hot  that you cant even take a shower. Other than that everything is  good with the affordable price.