Hotel Hakuba dengan Bar

We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable. The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better. The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem. Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott. Still, we would stay here again (and maybe bring our own food).

I love this hotel! The customer service was excellent from using the shuttle buses, bringing our luggage to our rooms, making three dinner reservations, forwarding our luggage to Haneda airport and our next hotel, etc. The staff was warm, friendly, and helpful. One female staff person (I forgot her name) was exceptional). I appreciate their hard work and great customer service. The hotel has a separate area on the first floor for your snowboard gear (locked closets) which was very convenient. The shuttle bus was helpful taking us to the bus terminal and other ski resorts. The rooms were clean and comfortable. I would definitely stay here again without hesitation. Thank you for such a pleasant stay.

We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :)

第一次來白馬滑雪，朋友推薦的這家酒店，我真的要誇一誇地理位置，就在五龍門口200米幾乎可以説是 ski in/out了，然後東京過去有機場直達酒店的 snow bus很方便，早上去別的雪場坐shuttle也很方便，總之來滑雪地理位置真的絕棒！就是去便利店不是很方便要走路二十分鐘，但是雪具大廳吃的也挺多的，而且畢竟是村裡也算還能接受，偶爾還可以蹭下美女老闆的車去便利店shopping下！ 設施方面，有提供雪板的乾燥室、餐廳、ktv、桌球室，在村裡能喝酒唱歌，真的哭死😭天知道晚上那麼無聊，看見有ktv的我有多開心 衞生方面，每天都有小哥哥打掃，也算是住過很多雪場附近的酒店了，這家我衹能説沒得挑！ 服務方面：我必須要誇一誇mio醬小姐姐！看見我拿着泡麪還幫我泡泡麪😭感動到哭！長的敲好看還非常熱於助人！我不熟悉交通還幫我訂票！這個小姐姐我給100星好評！！！

子どものスキーのため宿泊。道を挟んで目前がいいもりゲレンデのリフトですが、リフト券は五分ほど歩いたスキーセンターで買う必要があります。 夕食がつかないのと大浴場はないようですが、車で五分弱のところに温泉。食事も食べに出て不便なし。 部屋はファミリースイートで広く快適でした。 積雪の関係か、乾燥室に直接アクセスできないのは少し不便でしたが、殆ど問題なし。 WiFiは室内では弱かったです。 スタッフは中国の人でしたが日本語OKで、とても親切に対応してくれました。

We had a fantastic stay at this hotel located in the middle of Echoland. The breakfast was delicious and plentiful, providing a great start to our day. There are two onsite Asian restaurants serving delectable food, which we thoroughly enjoyed. Our room was cozy and impeccably clean, and the atmosphere was wonderfully festive as Christmas approached. The reception staff were extremely helpful and answered all our questions, and the entire staff was friendly and welcoming. I highly recommend this hotel for anyone looking to have a great time after a day of skiing.

What a find! Location - 5 minutes walk to the Nakiyama ski lifts or bus stop to Goryu/47 at the front door. Facilities - excellent onsen, comfortable and friendly bar, large and efficient ski store / drying room. Food - best breakfasts I have had at a hotel in a Japanese ski resort (5th time skiing in Japan). Dinners at the hotel were also excellent with the buffet night being a stand out. Room - En suite with very comfortable bed and T.V. and air-con/heating as desired. Staff - as friendly, helpful, efficient and genuinely nice people as you could imagine. Summary - Fantastic 10 day stay here. I'll be back.

My first visit to Hakuba - and choosing Yamano Hotel was pure luck. Many incredible experiences which I will try laying them out : 1) Keita and Monica - excellent hosts (made it felt very much a family hotel) 2) Monica arranged Woody Rentals : to come pick us, get fitted out with our snowboard gear - and Woody will arrange to send it back to the Dryer Room . The shop was in Happo area - so after getting fitting out , we went for our dinner and strolled back to the hotel . The gear appear in the dryer room that night. Talked about good service and shout out to the guys at Woody Rental 3) my kids had late night hunger pangs - and they opened the kitchen though the kitchen has arrays closed . Had the curry rice - which they gobbled up. My son had another curry rice serving the next day 4) my wife hurt her back and went back to the hotel first, and Monica helped to pick up her Insurnace cards in the room - really thankful. I was at the slopes as the kids were in ski school . 5) the evergreen international ski pick up and drop off is just at the hotel entrance - so bringing the kids and coming back from their ski school was an ease 6) we walked to both happo and echoland - through the small roads - about 15-20 mins with young kids pace - so overall not too bad 7) hot onsen tub and cold tub with sauna - amazing . 8) free massage chairs whilst waiting for your Laundry is an added plus! 9) rooms were comfy , clean, well furnished . Read some comments that it was aged but I did not think so. It was great. The size was good as well. Toilets are Japanese sized , but in these resorts, most time was spent in the Ibsen and bath area. 10) great great hospitality - pick up and drop off by Keita . Thanks a lot and helping me with the baggage as it was quite a handful for myself only 11) the greatest host was Keita & Monica’s son - Gakuto , 7 year old bright boy - he made toys for my kids to play, played Uno, and video games - and my kids really had a great time with him. Hope we get to see him soon. He was always somewhere in the hotel - popping in and out and just being a great presence . The overall feel is the hotel has so much history , in a family oriented setup which was warm , cosy , and always inviting - made you feel home despite my only 4 nights there . Thank you and sincerely my warm regards Dominic , Yurika and family .

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

最重要的熱水很熱洗的很舒適，房間暖氣很夠，櫃檯人員服務親切，早餐不至豪華但也不令人失望，可以每天吃，原本看到其他旅客評價有點擔心，只是純滑雪的人這間經濟又實惠，也有乾燥室可以放裝備，對了 也有各個雪場的來回免費接駁車 非常方便