Ulasan Labtwentytwo Barcelona, a Tribute Portfolio Hotel

We had a disappointing stay at this hotel. When we got to the room it was missing the balcony which was a room upgrade that we selected at greater expense while booking. The issue was only discovered when we went to the room and I had to go back downstairs and inquire about the problem (rather than them discussing it when they turned over the keys). They did not resolve the discrepancy on day one and said they were fully booked. Each day I checked in to see if there was a way to resolve the issue and they kept saying the manager was out and they would be in after the weekend, one staff person actually laughed to my face that “of course managers would not work on a weekend” (silly me). Halfway through our stay they said we could change rooms, but I said that was inconvenient at that point since we had unpacked. I had a colleague who booked the same room type for the same nights who the hotel was also trying to resolve the issue with, and I compared notes with him on how the hotel was working to recover. They offered him a free rollaway bed (60 euros a night x 5 nights) and breakfast for two adults after he kept bringing the issue up (50 euros a day x 3 days). Near the end of my five day stay after numerous conversations they offered me a discount of 190 euros. I told them I was not pleased since the value they offered my male counterpart was more than double what they offered me in response to the same issue. I told them the sexism is rather embarrassing for Marriott, but they have not made any effort to close the gap or explain the difference. So, my view of service for the hotel is rather low since staff were not able to address what I see as a basic issue and frankly sexist. The hotel is clean. Location is not great. Pool is cold (unheated). The food at breakfast was excellent.