Hotel berhampiran Ilragorn, Belfast

A very well-located hotel. The lobby also looks quite nice! Check-in was smooth. The room was spacious; since we booked a family room, there was also a sofa. Overall, we were very satisfied with the room. However, it's worth mentioning that the sink in the bathroom was clogged, which made it impossible to use, and it was also leaking. The soundproofing was not good; we could hear people talking in the next room. There were a lot of people checking out in the morning. I hope there can be improvements!

I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.

Ibis was a great location and a clean, affordable hotel. Would recommendd.

非常安靜的地方，離市區開車有一些距離，這種有點像家庭旅館，住在3樓那天懶得搬箱子了，我們直接都放在車上了，拿了洗漱用品就上樓了，這點有點不方便，熱水冷水切換也是不方便啊

The welcome we received was great.. Staff are so friendly and helpful.. Dinner was lovely and breakfast just hit the spot... We definitely will say again and will be telling my friends and family about the ramada.. Hope to stay again soon.. Thank you ramada and staff

Hard to believe it belongs to Marriott, the service is really not good, stayed two days and found that they do not change the sheets at all, the location is fine, gym is good. But there are better options for the same price.

We nice ambience when we entered and had hand sanitizer sations available through out the hotel. Greeted by very friendly and courteous staff, thanks Madelina and Rubelha for all you help. Room was very nice and clean. Room service staff was great, thanks Rachel and Michelle. Housekeeping staff was fast and courteous. Food was great, loved the home made Titanic ice cream sundae and their other deserts.

Hotel was nice and clean. A little on the expensive side for drinks. Breakfast was average and a expensive for the quality. The hotel restaurant ( la scala) was a whole different level. Food was amazing. Especially the lamb shank. My wife had the chicken which was done to perfection. If you are going for a quiet trip then this hotel might be for you. If you are going as part of a trip to Belfast City then it's very far out from the city. About 20 pounds in each direction.