Pangsapuri di Belfast

Probably the best thing about the hotel is the location, it’s close to everything you need as a tourist. The WiFi is also very good. However, the facility is average and there a few stuffs worn out in the room. Needs some upgrade.

Close to bars and restaurants aswell as the titanic experience which is a short walk crossing the footbridge on the opposite side of river. Rooms had everything needed from iron, small fridge, tea/coffee facilities and also a safe. Breakfast was included and had both hot and continental food offerrings.

It was a great stay, easy walk to shopping centers and St George’s weekend market is just a stone throw away. Coffee shop (Nero Express) just outside the hotel and lots of bus stops around making things a lot easier if you’re going to different places. But everything is walkable so there’s no need to actually take the bus. Thank you Hilton Belfast!

Excellent service from.the staff. Room is large, modern, well furnished, absolutely brilliant. Bathroom is great too. Only negative is the pool area, too busy, the shower there is freezing cold and the pool water is also quite cold to be enjoyed. Both saunas were always full during my visits.

Friendly staff, stylish and quirky decorations, spacious room, comfortable beds, and toiletries smell amazing, what’s not to like? Shame we only stayed for one night, will definitely come back if we visit Belfast again.

The good- great location, high quality bed and furnishings. The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses. Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen. Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave. Have fed back to hotel reception so hopefully will improve. Overall disappointed in what we had planned as a luxury treat.

The Europa in my opinion has got quite tired and is in bed of a revamp of the Bedrooms … especially the executive rooms .. also the cleaning of the rooms is hit & miss .. pull out the beds and there is old debris .. no sanitary disposable bags in bathrooms - the complimentary tea/coffee tray is an absolute disgrace and so basic that I don’t know why they bother .. the complimentary water is room temperature and no fridges in rooms .. I have no idea why they have the star rating it has ..the standard is not what would be expected of such a hotel Which I feel is basking in the glow of years gone by .. and the prices are overly inflated… Come on Hastings you can do much better than this??

I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.

The room I stayed in was a business-style suite facing the main road. It was big and comfortable with a nice bathroom and tea/coffee facilities. There is free, covered parking at the back which was useful. The windows opened which was good as it was dry and hot in the room. I could not get the TV to work other than BBC World although eventually I managed to tweak the box and get it to work. The room furnishing was incredibly dark (wallpaper, curtains and light covers were all in dark material). I had to ask the reception to replace a broken bulb in one of the ceiling lights and the bedsit lights were so dark it was impossible to read by them. The cleaning of the room was a bit hit or miss and there were cigarette butts permanently stuck out of the external butt holder right by the front door. The housekeeper did pop by and apologise. The staff at reception were helpful and pleasant and when prompted sorted out the necessary issues.

good experience with nice service，worth coming again👍