This stay was a disaster!!!!! The only thing good I can say is the location to the airport is good and the food is ok. Check in took over an hour had to wait with a buzzer in the humid hot lobby because they did not have our room ready and it was after check in time, the rooms smell like mildew, the room ac's don't keep up with the humidity and keeping the rooms cool, the rooms are not clean, our toilet did not function properly, we did not receive the room we booked, we were to have an ocean view and had a view of the trees, Whole resort smelled like sewer, room service was always to take 45 min max and we waited 2 hours one night, mini bar was to be filled daily and they only filled it once in the 5 days we were there and that was only after we called them 7 times. We called housekeeping several times due to not having towels, trash bags in the trash can or even bedding for the pull out couch we had to use since they did not get us the double queen room. They would always say they would be right down and would not show up. Called about broken toilet at least 5 times finally got a repair man who could not fix it and said they would send someone in the morning and did not we called several more times no one ever came & fixed the toilet the whole stay. The pools and outside structures are run down and starting to look bad, pool furniture never cleaned and full of bird crap, rooms are not kept up and falling apart. Drinks are watered down way overpriced resort for what you get!
Terjemah