Hotel berhampiran Ehrenmal der Bundeswehr, Berlin

First time in Berlin, slightly further out from centre, 20 mi. Walk from railway station.

Das Zimmer war makellos sauber und komfortabel. Die Lage des Hotels war ideal. Es war in der Nähe von Sehenswürdigkeiten, Restaurants und Einkaufsmöglichkeiten, was es sehr bequem machte, die Stadt zu erkunden. Ich kann dieses Hotel uneingeschränkt empfehlen und werde sicherlich wiederkommen, wenn ich das nächste Mal in der Stadt bin.

Stayed 5 nights. Hotel in quiet street currently without through traffic as building work going on at the end of the road. Close to bus stop for 200 - we walked from main station through Tiergarden which took 45 minutes! Very close to Tiergarden (we heard nightingales) , 10 minutes from zoo. Room had microwave, kettle, fridge and stove, ask at reception if you needs plates or pots etc.. Reception closes at around 10.30pm, very helpful friendly guy. There is a lift. Didn't try cafe for breakfast as seemed pricey. There are a few tables and chairs out the front so can bring your own beer and sit outside of an evening. Enjoyed our stay, and bought travel tickets as it's about 30-40 minutes walk to Brandenberg Gate etc..

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

The hotel is near the Savignyplatz station, which is a good area. Another plus was that the room was very clean. However, it should not be advertised as a hotel with a gym & sauna. The “gym” was a small room with a treadmill and a cable machine, and the sauna was not working at all. I wouldn’t have booked this hotel if the right information was available.

This hostel was my first place to stay at the beginning of my Europe Tour as a solo traveller. And I am so happy to have stayed such an amazing, beautiful safe place in Berlin. It is so near to the Central Station in Berlin; so you can go every touristic, must-see places in Berlin in a very short time. The room I stayed was so comfortable and clean. My roommates were so kind and good friends. The staff working at this hostel are so kind, respectful, understanding and helpful people. I thank them all. The breakfast is so satisfactory and abundant. You can eat or have a drink at the hotel bar and lobby. I strongly recommend this beautiful,clean and peaceful hostel.

The hotel is clean, modern and well-staffed. What was missing for us was warmth and the expected level of hospitality. During our 5-day stay, nobody ever said hello, goodbye or communicated in any manner unless we asked a direct question. When I checked out, the only thing the receptionist said was to remind me I had borrowed an electrical adaptor and to return it. I travel frequently and expect hotels to be warm and welcoming. Also, when I checked in I was given no hotel information other than the E25 breakfast hours. I'm sure it's wonderful, but I since only have coffee, there is no reason to pay 25 euros. Because we didn't go to breakfast and the receptionist didn't tell us, we missed many features of the hotel we might have enjoyed. To further our disappointing stay, there was no printed hotel info in our room other than a book about the featured artist. I hate QR codes, but when I scanned the hotel's, it gave sp**** information. The hotel lobby isn't welcoming and I didn't go to the bar until my last night so was unaware of all the things Art'otel would have liked me to know. The magazine was interesting and beautiful. Why isn't there a copy in guest rooms? The local information and maps were available in the breakfast area, but we didn't go there and weren't offered them by hotel staff. One of the reasons I chose the hotel was the pictures of beautiful bathrooms with tubs. Sadly, the website fails to mention that tubs are only available in expensive suites. Our visit, while nice, was overpriced. We paid for hospitality and a good room, but only the room was up to the expected standards. Very disappointing.

Excellent location with easy connections to explore entire city. Very touristy vibe which is good for tourists and visitors. Would be back with family.

The hostel is very dirty. All the surfaces are sticky. There is a terrible stench in the rooms, toilets, corridors and lobby. Things forgotten by the previous tenants are lying around until they are thrown away by the current tenants. Mattresses are stained with brown stains, possibly menstrual blood (I was in the women's room). The pillows are crumpled and terribly uncomfortable. The beds stand so you can't fully open the window to air it out. The lobby is very noisy and smelly too, apparently there is no ventilation or it is blocked. Absolutely not recommended, even for 25€ a night! It's too much for this place.