Hotel berhampiran Elisabeth Schwarzhaupt Platz, Berlin

Located in central of Berlin, this is probably the tallest hotel in town. They have a really nice view over the city. Very convenient with metro and all the restaurants and shops around. Rooms are clean but if you live high up, it’s hard to get mobile signal. Wifi doesn’t work so well when a lot of people are using it. One of the biggest issue if you live higher than 20th floor, the elevator won’t stop at your floor for so long. Not sure how the elevators work, you may have to wait 10 mins for getting down to lobby at busy hours (etc lunch/ dinner hour) Check in was easy and quick, and staff is friendly also.

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

地理位置極其優越，位於柏林的市中心波茨坦廣場，所以安全係數非常高（不像東柏林等地方很亂），一人遊!強推此地;步行保存成功能到柏林愛樂廳，勃蘭登堡門和柏林電影博物館等著名景點。 房間面積超大，40m²起步，推薦景觀大床房，窗户正對主街，風景採光都很好。早餐質量非常不錯!

My son & I had booked the Gold Palais Hotel in Prenzlauer Berg as our base for a 4 night stay culminating in an evening in the Olympiastadium to enjoy a Coldplay concert. We arrived late one Saturday afternoon in early July and parked for a short spell just across the road to the hotel. Check in was easy and managed by two friendly receptionists, a young man from Nepal and a nice young lady from Poland. Both spoke English. They explained the set up including what to do if we came back after 23:00 and the reception was no longer manned. This included having a key to open the side door and an emergency number... just in case. And they offered us the one remaining car park space in the underground parking area, costing 18,00 per 24 hours. Super. We left our car down there and didn't see it again for 4 days which was great. We had a room on the 2nd floor. The first thing we had to do was to go down to reception and ask them to separate the beds converting them from one double to two singles. No problem. The room itself overlooked the busy, and noisy street. We left the window open overnight which, on hindsight wasn't so clever owing to the noise. We should simply have used the air conditioning. Apart from the relatively comfortable beds, the room was very clean and modern. We had a modern desk, chair and large wardrobe with a safe. We didn't make much use of the largish flat screen TV but were happy that there was free WiFi and enough sockets for all our electronic equipment. There was a kettle and enough coffee and tea to keep us happy. I missed a fridge, but OK... The separate bathroom was also ultra clean and modern. I liked the large, walk in shower with two shower heads, including the rainforest one which needed some repairs during our stay. The free bathroom amenities were from the Grown Alchemist. Apart from a vending machine in the reception area there were no other amenities like a breakfast room etc. We took our breakfast across the street in a local cafe and I used the late opening kiosk nearby for purchasing water and other drinks. One evening we came back really late and I had inadvertently forgotten my key. Unfortunately nobody answered the emergency number given. So we resorted to asking for help from a couple of guys lounging on their balcony on the 1st floor. They saved us from a night sleeping on the streets... All in all, we enjoyed our stay in this very new hotel. Once they've ironed out some of the things mentioned above this will be an even greater place to stay.

I spent five days on a sightseeing trip to Berlin, traveling by train. Arrival was easy; a tram from the main train station takes you to the hotel (ca 150 m to walk). Although the hotel is not on Alexanderplatz, do not mind; it is a short tram ride or a walk there and much calmer. It borders a nice neighborhood, and the architecture is lovely. I liked to take the stairs in the back of the hotel and walk to the subway - a 10-minute walk. The hotel is well-maintained and very clean. You might opt not to request a daily cleanup, which will earn you a voucher for a free drink. Rooms are spacious and bright; a small fridge is in the room, and grocery shops (Rewe, Lidl, and others) are nearby. Windows can be opened, and the AC is working very well. Breakfast can be purchased, but I didn't, so can't stay how it is. The staff was very kind and helpful. The only issue we had was with the doors; we struggled a bit to open them every time, but nothing major, really. The gym is tiny, so I went to one of the many providers in Berlin. Overall, I had a great experience at the hotel and can recommend it.

Good location not a great stay but ok ... Disappointed, the toilet smelt very bad, and the room felt dirty. Staff weren't particularly helpful or friendly, if the room had been cleaner the toilet not so smelly and the staff friendlier this could have been an outstanding stay....but unfortunately it wasn't. I won't stay again....

This hotel has had a revamp and is now called the Art Hotel, Park Plaza. There is another Park Plaza nearby…..we ended up there first! So don’t get confused!! Once you find this hotel….we arrived on the day of a national strike… it’s fab. Ignore the journey planner…. This hotel is a less than 10 min walk from the western end of the U1 line. The room we had was on 5th floor on a quite busy street, but it was so quiet we didn’t realise it until we looked out of the window the following morning. The bed and pillows were so comfortable, a great night sleep was had by us both. Shower was a big rainfall type with a smaller head shower head option if you wanted. Complimentary Elemis shower gel, hand wash, as well as body lotion. Breakfast was worth every penny as part of your B&B option. Otherwise it’s €18 for a full option or €5 for coffee and a croissant in the bar. Breakfast was fresh, pastries, cheese, meats, toast, mushrooms, sausage, bacon, pancakes, cereals, yoghurts; you could make your own fresh juice from fresh veggies & fruits. Coffee was excellent (I was told)…. I took my own teabags as I am very fussy, and made great tea. There is a spectacular hot water urn……that is very ornate and was awesome. Staff were multilingual and very helpful. Nothing was too much trouble and they were very insightful about the local area, and the available public transport options. I would highly recommend this hotel which has pop art throughout. We are planning to head back to visit Berlin again and we will most certainly stay here again.

Insgesamt war ich rundum zufrieden mit meinem Besuch. Die Kombination aus ansprechender Einrichtung, professionellem Service und ruhiger Lage machte den Aufenthalt zu einer herausragenden Erfahrung. Ich kann diesen Ort uneingeschränkt empfehlen und freue mich bereits auf meinen nächsten Besuch.

A space of darkness turned into a space of light: the building's past as a court and a women's prison that was transformed into a hidden green oasis with a unique character. Various elements of the old building were maintained and beautifully blended with a modern, minimalistic and wellness-focused design in warm tones. The rooms are spacious, the bathroom simply huge and the garden views add to the overall feeling of peace and serenity. A lovely touch the board games room with billiard table, while the sauna and outdoor pool were perfect for unwinding. A true Berlin gem, turning its rich history into a delightful and romantic stay.

The Hotel is excellent and the Rooms are great, but they serve the worst Breakfast I ever had in Germany. Poor selection of everything, no fruits at all (for the price....), pastry like from wax, ”sunny-side up eggs” like from wax, scrabled eggs like from plastic, sausages burned from one side, undercooked from the other. Bacon had the same diagnose.. I have complained @ main Breakfast Chef, he sincerely had no idea what was wrong with the food = no cooking skills at all. Similar was the dinner.. undercooked meat, mushy overgrilled vegetables not edible at all. We complained, but again no response so we had to eat at McDonalds .. Terrible Food