Hotel berhampiran Embassy of the United States Berlin, Berlin

This hostel does not care about its guests. The customer service was horrible all around. During my stay- I saw one person try to check in and tell the management that their room had no clean/ available beds- to which management replied: oh yeah that happens sometimes. Then proceeded to tell the girl that she needed to find out which bed was hers herself and then wait hours for it to be cleaned. My friend also came to check in and showed her confirmation emails and everything- to which she was then bullied and ridiculed by the staff telling her they do not care about her emails she does not have a reservation in their system and since they are overbooked they cannot offer her anything. So she needed to find a new place to stay late at night at the busiest weekend in Berlin and she was not even offered an apology. Only bullying. Since my friend could not stay I asked for a refund so I could go to another place and stay with her. They told me they would address my problem the next day and let me know what could be done. When I asked them to give me an answer the same day since I do not want to book another place and have to pay for both places they firmly responded that they did not understand why I was upset since they told me they would deal with my problem the next day through email. Do I even need to say that I never received a reply to my email or any other form or communication from them??????

I had a fantastic stay at this hotel! The rooms were clean and comfortable, the staff was friendly and attentive, and the location was perfect for exploring the city. I would definitely recommend it to anyone visiting the area.

The hotel is very well located next to a metro station and in front of it there is a bus, M85 that takes you to the main train station. The Turkish place next door offers amazing fresh kebabs. The city tour bus is just 20 min walk or couple of stations ride. The room was clean, the breakfast was having good varieties. The only missing part was the air conditioner, but the weather was good and we could sleep the night without it.

Although the location and price for this hotel is great, the rooms themselves were disappointing. When entering the room for our first night I was immediately concerned about the room, with some wall fittings falling off, what seemed to be a lack of smoke alarm, one small bedside lamp and a tv relatively small and far from the bed along with only one alternative chair. Despite these shortcomings the room is quite spacious and beds relatively fine, with somewhat good soundproofing on the windows to stop the noise of the busy streets. Although these negatives would have been outweighed by the positives, we also had no room cleaning our entire 6 night stay which was highly disappointing. We would be awakened by the cleaners relatively early in the morning however usually we slept through this first attempt to clean. Most hotels would assume someone is asleep and come back and clean after they have gone about their day however this did not occur for our entire trip duration. To make matters worse we had no toilet roll replacements and had to source our own. In addition, on our 5th night they did Infact enter our room, they did Not take our overflowing bin, towels from the specified pick up area, change our sheets or make our beds or clean any portion of the room as expected of them. All they did was give us toilet roll. Very disappointing considering the ideal location for the hotel and the price.(although much cheaper than anywhere else in the area so some disappointment to be expected)

Located in central of Berlin, this is probably the tallest hotel in town. They have a really nice view over the city. Very convenient with metro and all the restaurants and shops around. Rooms are clean but if you live high up, it’s hard to get mobile signal. Wifi doesn’t work so well when a lot of people are using it. One of the biggest issue if you live higher than 20th floor, the elevator won’t stop at your floor for so long. Not sure how the elevators work, you may have to wait 10 mins for getting down to lobby at busy hours (etc lunch/ dinner hour) Check in was easy and quick, and staff is friendly also.

Stayed here for a weekend exploring Berlin. The location was good just a short walk to the train station which take you into the centre of Berlin or you can catch a tram from Miles outside the hotel to the train station if you don’t want to walk. The rooms were clean and spacious but a little tired however we thought this was reflected in the price we paid. We booked 2 rooms and ended up next to each other which was great, whenever I book 2 rooms in the UK we end up on different floors. We did have a 5am fire alarm wake up call where we were evacuated from the building for some time with no communication. There is a Lidl nearby to pick up supplies if needed. We would definitely stay here again when we return to Berlin.

Everything without a problem. Good breakfast. Elevator. Only a few parking spaces. You can park on the street. Pleasant surroundings of single-family houses. Perfect for a short stay. Quiet, no parties.

Prima, dass es jetzt direkt am Terminal 1/2 des BER nun neben dem Steigenberger auch das IntercityHotel gibt. Es wurde erst Mitte Januar 2023 eröffnet. Die Zimmer sind modern, praktisch und chic, wie die in den meisten neuen bzw. renovierten Intercity Hotels. Das Personal ist sehr freundlich und engagiert, manche Prozesse müssen sich für ein neues Team sicher noch einspielen. Man ist in ein paar Minuten zu Fuss direkt im Terminal am Check-in, ebenso am Flughafenbahnhof mit Fern-, Regional und S-Bahn-Verkehr. Frühstück gibt es ab Punkt 6:00 Uhr, da geht das Licht im Restaurant an, es gibt ein vielfältiges Frühstücksangebot. Nach meinem nicht so tollen Aufenthalt im danebenliegenden Steigenberger ist das IntercityHotel Airport BER empfehlenswert. Ich hoffe nur, dass Gäste es nicht zu oft mit dem IntercityHotel am Bahnhof Schönefeld verwechseln, die Namensgebung der beiden Hotels ist sicher nicht ganz so toll.