Hotel berhampiran Gereja Bethel Indonesia Berlin, Jerman (GBI Berlin e.V.), Berlin

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

Excellent location, room nice and clean (big bathroom), have restaurants and supermarkets around, near public transport, Can walk to checkpoints Charlie and many museums.

The hostel is very dirty. All the surfaces are sticky. There is a terrible stench in the rooms, toilets, corridors and lobby. Things forgotten by the previous tenants are lying around until they are thrown away by the current tenants. Mattresses are stained with brown stains, possibly menstrual blood (I was in the women's room). The pillows are crumpled and terribly uncomfortable. The beds stand so you can't fully open the window to air it out. The lobby is very noisy and smelly too, apparently there is no ventilation or it is blocked. Absolutely not recommended, even for 25€ a night! It's too much for this place.

Great place to stay. Breakfast was really good, a lot of choice. Room was clean, with everything in order and what You could possilby need. I do recommend stay in this place

Great hostel, located 10 minutes away from Alexanderplatz and with another station right outside the entrance. Nice staff, very clean and comfortable room and bathrooms, there’s also a bar downstairs and you get a discount if you show the room card.

The hotel is very well located next to a metro station and in front of it there is a bus, M85 that takes you to the main train station. The Turkish place next door offers amazing fresh kebabs. The city tour bus is just 20 min walk or couple of stations ride. The room was clean, the breakfast was having good varieties. The only missing part was the air conditioner, but the weather was good and we could sleep the night without it.

Friendly staff, good location for public transport, rooms were clean and well furnished, perhaps a little dated. Housekeeping were very good to us and tidied up our room every day. Bathtub had deep black mould in the corners and not a small amount.. that should be looked honestly.

Stayed here for a weekend exploring Berlin. The location was good just a short walk to the train station which take you into the centre of Berlin or you can catch a tram from Miles outside the hotel to the train station if you don’t want to walk. The rooms were clean and spacious but a little tired however we thought this was reflected in the price we paid. We booked 2 rooms and ended up next to each other which was great, whenever I book 2 rooms in the UK we end up on different floors. We did have a 5am fire alarm wake up call where we were evacuated from the building for some time with no communication. There is a Lidl nearby to pick up supplies if needed. We would definitely stay here again when we return to Berlin.

Everything without a problem. Good breakfast. Elevator. Only a few parking spaces. You can park on the street. Pleasant surroundings of single-family houses. Perfect for a short stay. Quiet, no parties.

Prima, dass es jetzt direkt am Terminal 1/2 des BER nun neben dem Steigenberger auch das IntercityHotel gibt. Es wurde erst Mitte Januar 2023 eröffnet. Die Zimmer sind modern, praktisch und chic, wie die in den meisten neuen bzw. renovierten Intercity Hotels. Das Personal ist sehr freundlich und engagiert, manche Prozesse müssen sich für ein neues Team sicher noch einspielen. Man ist in ein paar Minuten zu Fuss direkt im Terminal am Check-in, ebenso am Flughafenbahnhof mit Fern-, Regional und S-Bahn-Verkehr. Frühstück gibt es ab Punkt 6:00 Uhr, da geht das Licht im Restaurant an, es gibt ein vielfältiges Frühstücksangebot. Nach meinem nicht so tollen Aufenthalt im danebenliegenden Steigenberger ist das IntercityHotel Airport BER empfehlenswert. Ich hoffe nur, dass Gäste es nicht zu oft mit dem IntercityHotel am Bahnhof Schönefeld verwechseln, die Namensgebung der beiden Hotels ist sicher nicht ganz so toll.