Ulasan Hotel Chateau Kurfürstendamm

I have stay diffirI have stayed in several different Accor hotels, but this hotel does not immediately deliver to the Mercure standard and 4 stars. The reception: We experienced from the arrival that the receptionists, it was more like a duty job, more than making the guests feel welcome. When you arrived at the hotel after been out in town , they never said hello, normally when you pass a reception you just get a smile on the way, and possibly a hello, here nothing even if they only look on the screen no reaction. Only on the last day was there one said good morning, i chock little, and when asked when check out, if it was ok, just didn't have the energy to explain that the standard was missing. The breakfast Was nice and delicious especially the first few days when e.g. bacon was crispy and delicious, nothing was missing from the buffet, but the sloppy bacon the last few days could have been better. Cleaning We skipped cleaning after the first night, but ask for an extra roll of toilet paper, there is nothing to do but run out. The rest of the days we had cleaning, and on the last day we had not received an extra roll of toilet paper, unfortunately it was only discovered when it had to be used, which meant visits to the toilet with missing paper as a result. In any case, it can be done better by always having a roll in use and a spare. Maintenance We live in Europe, where you go up in climate and pass on resources such as water and heat, our toilet ran with water the first morning, which I told the reception. She didn't seem particularly interested, but wrote it down. The toilet was also not running when we came back later. But after the first use it ran again. So that's why we chose to have the cleaning done the following days, since thinking green and about the climate was perhaps not that important to the hotel after all.