Lan V
9 September 2024
The Hotel room was good and newly renovated however the staff was horrible and rude!! Coffee and water was announced to be free (was told on arrival and clearly stated on a board in the restaurant). We only had coffee that was FOR FREE but was accused for having breakfast. We had breakfast in our room everyday during our stay! The lady staff asked my uncle who was having coffee with his wife and my mom, to sign a list with room number, number of people (4) and signature. He who couldn't understand what she was talking about! - but she just kept insisting him to fill the list so he did. When I came down to the reception to check out they wanted to charge us for breakfast. When I refused they threatened me with having recordings - I told them to watch the tape as none of us had breakfast in the restaurant. Immediately this awful judgmental attitude came out! But that was not enough she even screamed at me as a customer because I didn't have a note for the parking remote control, which wasn't given to me when I got the remote for the parking cellar. I told her that the papir wasn't handed to me and that it was s mistake from the staff end but she just kept this awful attitude and being rude to me the whole time. I will never book here again and will advise everybody to keep away. No customers should be accused of lying or shouted at period!!!
Terjemah