Hotel Ibis Styles di Berlin

We spent 3 nights in the hotel, from june 14 to june 17 in the hopes that we could rest and sleep a little longer than we usually do on a working day. Instead, we woke up at 9:00 on our first morning (june 15) to the sound of hammering and repairments. We tried to ignore it, like it's a one time thing. The second morning, again at 9:00 but this time to drilling sounds. We count take it anymore so we called the reception to ask them whats going on, why cant this be done at least around noon, so we can properly rest in the hotel, that adverrtises itself as ”Ibis Styles Berlin Treptow provides quiet, comfortably equipped rooms and conference facilities.” (Quoted from ***********). The receptionist just told us, that at least its not 6 in the morning, 9 should be enough for everyone to rest, and thats it. No info was given about these reparations on any site (accor, ***********, etc). On booking, it only warns about the restaurant not working which I think its not as important to know as having to listen to a drilling sound in my room in the morning. The elevator shaft is on the 9th floor, and they didnt care to warn anyone by email or in person, that these rooms are going to hear these repairs more (or they didnt consider not renting those rooms in this period). This is were I want to also state, that there were no infos given on the fact, that there is a whole construction happening right next to the hotel, of an actual skyscraper or similar sized building. Its not super loud, but you can hear it with windows closed. Also, the sink was not working, and I wonder, how the cleaners did not notice it (tip: they didnt clean it, as it would have filled up instantly if they did). When we left, another receptionist asked us how our stay was, and we explained everything to him. His reply was, I quote: ”we are really sorry, but our manager has been really busy with a lot of things, so he couldn't make time to update the webpage/booking.com” which I find kind of a pointless thing to ad. I think properly informing your paying customers regarding what they will get for their money should be priority number 1, since your whole business is built around those people paying for your service. Anyways, as we told him too, if we knew about the elevator having to be fixed at 9 o'clok for 2 of the 3 days we stayed there, we wouldn't have chosen that hotel. Following this, we wrote an email to Accor, but Ibis replied instead (with accor in cc at least) wich I will add as an image, but I want to extract this part: ”We cannot stop the construction work as it is urgent. We can't close the hotel for that either. 9 am in the morning on a normal working day is a reasonable time and normal working hours agreed with the hotel manager. We are sorry that you could not sleep in longer than 9 o'clock and therefore did not have a pleasant stay. However, we very much hope for your understanding that we cannot do anything about the current circumstances either.” We replied

My train got cancelled, therefore I called the hotel and since I booked directly through their website I was able to change my booking to a day later free of charge. On arrival I was greeted by Tina, who was very welcoming and remembered me from the phonecall a day before. The single room I stayed in was clean and bigger that expected. The only downside was no electrical outlers near the bed and no towel hooks near the shower. Breakfast had a good variety and was constantly refilled and I like the all day complimentary coffee/tea/water in the lobby. The hotel is in a good location, near several tram and metro stops and walkimg distance from a lot of restaurants and shops. Would recommend for a short city trip!