Hotel Ibis di Berlin

We stay here 3 nights for holiday . Excellent position ! Good view. The price is reasonable and staff is kind and helpful. But the room doesn’t smell well.

Tolles Hotel mit super zentraler Lage. Der Alexanderplatz ist nur wenige Minuten zu Fuß entfernt. Das Parken war sehr günstig. 10€ für 24 Stunden. Das Foto zeigt den Blick aus unserem Zimmer auf den Fernsehturm

Insgesamt ein sehr schönes Zimmer, nett eingerichtet, das Bad und die Dusche war auch sehr geräumig.

This is by far and away the dirtiest, run down, not fit for purpose hotel I have ever had the misfortune of staying in. Nothing in the room worked properly. Lights flickering, no air conditioning, dirty walls and broken furniture and furnishings. I feel absolutely robbed of the money I paid to stay in this place. Really unpleasant from start to finish. Our keys NEVER worked once. We repeatedly had to return to reception and were given as little help as possible. Accor group need to either spend somw money renovating this property or don't include it within their portfolio of hotels. Absolutely ruined my vacation

Stayed here as we were going to a gig at Tempodrom and it’s really close. Was slightly nervous as there are some bad reviews on here, so here is my honest review. Staff were great. Friendly, super efficient and more than willing and able to speak in English if you really feel you cannot manage any German. Breakfast staff were helpful and friendly too. Rooms are perhaps a little dated but spotless and bed was made up daily with clean towels daily. Hotel is a 10-20 minute stroll from Potsdamer and there’s a u-bahn and bus stop over the road. I would recommend this ibis especially for events at tempodrom and sightseeing around Potsdamer

Very convenient location. Right next to major bus station (i took flexibus direct from airport and it took40mins). 3 mins walk to U and S bahn. We arrived early morning and we were given a room, but we need to pay $20 extra which i think it’s fair. Contrary to some comments i saw, the front desk was fairly helpful and efficient. As expected , The room is small. All supplies and amenities are very very basic. Again this is as expected. Room quite dusty which i think can improve. Bed is not comfortable but this is reflected in the price. Overall it’s value for money. As we needed to commute to Messe Berlin frequently this hotel has made it easy due to its location We tried the buffet breakfast once. Adequate i would say. There’s a convenient store right next to bus station so you can get most of your f&b supplies there.

I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

The staff was friendly and helpful. As a result of the relatively close proximity to the Spandau long-distance train station and the subway plus shopping malls, the location is very good. The room was always clean. The Internet was a disaster. The TV screen could be bigger. The room is rather small. The mattress keeps slipping. We travel around the world and this is the first time we have a room without complimentary kettle/coffee/teas on the room table. Also, the room rate is expensive.