Disappointed with my stay this time - this hotel seems to have gone downhill since my last stay in 2019. Arrived in the vening, and upon check-in there seemed to be some issues with the staff, had no idea what it was. The guy told me that today the bar, usually open 24 hr closed at 10 PM. Got to my room and it was more spacious than the room I had in 2019 - extra space is nice. Little later I went down to buy a water and chips from the lobby kiosk, then a guy appeared and told me, in German, it was not possible. The kiosk was also closed. Strange! He did not speak a single word of English, but as I understood, the reception would be unstaffed for the remainder of the night. He said he was the security guy (if I got it correctly). Weird! Later in the evening my room got colder and colder. Only 4-5 degrees celcius in Berlin during the evening/night, and no heating in the room. The radiators were turned on max, but did not heat, so the room got very cold and uncomfortable. The guy in the lobby had no idea of what I was saying. I went to bed and woke up in the very cold room, still no heat. Felt little unwell as well. Very disappointed over this stay since my last stay was pleasant. Usually I enjoy the Moxy brand, with it's lively bars and so on. But this hotel was just cold and dull. Was a true pleasure to check out and walk 20 meters further up the road to the AC Hotel, where the bar is open and the in-room radiators are working. On a positive note - I like the location. Gesundbrunnen shopping centre is just across the street. So is the train station - with direct connections to Berlin Airport (twice an hour). You can easily get around Berlin from this location. There is a REWE futher down the road - open till midnight. Convenient when the lobby kiosk is closed. And the girl who did my check-out was very nice and friendly! Just like it should be at a Moxy :)
82 Ulasan