Hotel berhampiran Brünnen-Park Spielplatz, Bern

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

單人間，面積僅夠用。離火車站不遠，推着行李箱走一走不累。離各景點很方便。離商業街很近。轉角處的小廣場週六有集市。西式早餐熱食不多。街對面有家瑞士風味餐館，奶酪火鍋很不錯。 每層樓有個功能不同的公共空間。五樓有個健身空間，配單人浴室和一個最多容納兩人的桑拿箱。有電梯，不過電梯下來去房間還得有幾級台階要上。走道鋪了地毯，還是蠻安靜的。 前台很友好。入住即可得免費城市交通權益（電子卡），需要下載一個伯爾尼的APP才能使用。

Absolutely brilliant hotel, had the pleasure of staying there for five days. It was a very quiet hotel hardly heard a any noise, the food was excellent at both breakfast and dinner. Staff were very friendly and helpful. I would definitely recommend this hotel and would stay there again

I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest

Super Unterkunft. Von A-Z hat alles geklappt. Eine tolle Unterkunft mit Kindern. Am Abend war es ab 22.00 uhr sehr ruhig im Hof und auch mit offenen Fenstern lässt es sich so gut schlafen. Das Frühstück war zum Geniessen in einem schönen Saal. Allgemein ist diese Jugendherberge wunderschön eingerichtet. Das Museum ist top und mit Kindern sehr gut machbar. Es gibt ein Rätselspass, basteln, Truhen öffnen, Schatzkisten und vieles mehr. Es lohnt sich dieses Museum zu besuchen. Diese Unterkunft ist nur zum Empfehlen

Wir verbrachten zwei Nächte in diesem Hotel in der Kategorie: Deluxe-Studio. Das Hotel liegt 150 m von der Bahnstation nach Bern entfernt. Die Bahn fährt tagsüber alle 22 Minuten bis in die Innenstadt zum Bahnhofsplatz/Spitalgasse für 14€ pro Person. Die Tiefgaragenplätze für 15€ pro Tag sind groß und vor dem Hotel gab es keine freien Parkplätze zur Verfügung. Per Self-check-in wurde eine Karte für das Zimmer zur Verfügung gestellt. Die Luftzirkulation in den Fluren bis zum Zimmer sowie auch die Luft im Deluxe-Studio war sehr ”abgestanden”. Da sich im Deluxe-Studio die Fenster öffnen lassen, ist die Luft schnell wieder frisch. Das Deluxe-Studio hat eine Größe von 27 m2 und viel Stauraum in einem großen Schrank. Das Bett ist bequem mit Blick auf einem großen Flat. Die Küche ist gut ausgestattet, auch ein kleiner Geschirrspüler ist vorhanden. Ein Schreibtisch steht direkt vor der Fensterfront mit Gardinen und Außenrollläden. Das Preis-Leistungsverhältnis wird erfüllt.

PROS - Modern clean rooms with comfortable beds and reading lights. - Fast and easy route to the centre via the bus (free to guests!) - Black out blinds - Two bed apartment was very spacious - Laundry facilities (washer and dryer, 2 francs each) were really helpful, and clearly signposted - Parking including reasonably fast electric car charging - Concierge was available, helpful and very friendly. CONS - The air con was very slow even when turned up to the highest setting, and rooms were hot. Windows don’t open. - The breakfast was abysmal value. No fruit selection (just the usual bulk-bought fruit salad; it doesn’t cost much to put some apples and seasonal fruit in a bowl to choose from!). The scrambled eggs were rated inedible by the whole family. No baguette or whole loaves to slice, just large individual rolls and some white sliced processed bread.

The location of the hotel is located about 3-4 tram stops from the Bern station. There weren’t many amenities located in the vicinity of the hotel and they are mainly found 1-2 tram stops away. The good thing is that the city provides hotel guests with free tram transportation so you should ask the front desk about it. The room size was decent but not very big. The air conditioning did not seem to work very well and we had to open the window in winter to cool down the room. However, the minibar was complimentary and they provided apple juice, still water, sparkling water and beer (2 bottles each). The experience was generally consistent with that of a 4 star hotel and the price.

This was an amazing experience to visit Berna and stay at Muri Hotel, everything was just perfect and Isabel at the front desk was the nicest person ever, She was very friendly and willing to help in everything we could need. The location is perfect and the transportation very easy and free to get to the heart of the city. If I ever come back to Berna, I will definitely choose Muri Hotel again. Felt in love with Berna ♥️🇨🇭♥️

We have a great experience when we stay in this hotel, clean, comfortable and large room with beautiful view the city of Bern, also the friendly staff. Good location and easy to access. Need a little improvement about an iron, i think it's better if an iron is provided in each room. Because most of guest need it.