Hotel berhampiran Familiengarten Grenzweg, Bern

The staff is very friendly and helpful. Coffee and tea is provided free to hotel guest all day which is a plus point to consider especially during the winter time.

Great location, would definitely stay here again! Staff were also very helpful, and room was clean :)

Absolutely brilliant hotel, had the pleasure of staying there for five days. It was a very quiet hotel hardly heard a any noise, the food was excellent at both breakfast and dinner. Staff were very friendly and helpful. I would definitely recommend this hotel and would stay there again

The location of the hotel is located about 3-4 tram stops from the Bern station. There weren’t many amenities located in the vicinity of the hotel and they are mainly found 1-2 tram stops away. The good thing is that the city provides hotel guests with free tram transportation so you should ask the front desk about it. The room size was decent but not very big. The air conditioning did not seem to work very well and we had to open the window in winter to cool down the room. However, the minibar was complimentary and they provided apple juice, still water, sparkling water and beer (2 bottles each). The experience was generally consistent with that of a 4 star hotel and the price.

I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest

The hotels in the center of Bern where I usually stay were all booked for at least one night of my stay at the end of August/early September. I knew that Ibis was new, so I thought I'd try it. It's quite convenient to the tram (no. 9), which the hotel can give you a free ticket for. The front desk staff were all quite helpful and friendly. The breakfast buffet seemed expensive (Sfr 16), especially since items weren't kept filled. Then I found that the Ibis-Budget breakfast had the items I liked, was Sfr. 3 less expensive, and items were kept filled. I'm not sure if the cross-over is always possible, but it worked for my last day. And I found that for what was offered, the price was OK (coffee and a croissant at my favorite Glatz bakery were about Sfr 9; the hotel had muesli, rolls and croissants, and various types of coffee, plus juice and other options).

We have a great experience when we stay in this hotel, clean, comfortable and large room with beautiful view the city of Bern, also the friendly staff. Good location and easy to access. Need a little improvement about an iron, i think it's better if an iron is provided in each room. Because most of guest need it.

This was an amazing experience to visit Berna and stay at Muri Hotel, everything was just perfect and Isabel at the front desk was the nicest person ever, She was very friendly and willing to help in everything we could need. The location is perfect and the transportation very easy and free to get to the heart of the city. If I ever come back to Berna, I will definitely choose Muri Hotel again. Felt in love with Berna ♥️🇨🇭♥️

Wir verbrachten zwei Nächte in diesem Hotel in der Kategorie: Deluxe-Studio. Das Hotel liegt 150 m von der Bahnstation nach Bern entfernt. Die Bahn fährt tagsüber alle 22 Minuten bis in die Innenstadt zum Bahnhofsplatz/Spitalgasse für 14€ pro Person. Die Tiefgaragenplätze für 15€ pro Tag sind groß und vor dem Hotel gab es keine freien Parkplätze zur Verfügung. Per Self-check-in wurde eine Karte für das Zimmer zur Verfügung gestellt. Die Luftzirkulation in den Fluren bis zum Zimmer sowie auch die Luft im Deluxe-Studio war sehr ”abgestanden”. Da sich im Deluxe-Studio die Fenster öffnen lassen, ist die Luft schnell wieder frisch. Das Deluxe-Studio hat eine Größe von 27 m2 und viel Stauraum in einem großen Schrank. Das Bett ist bequem mit Blick auf einem großen Flat. Die Küche ist gut ausgestattet, auch ein kleiner Geschirrspüler ist vorhanden. Ein Schreibtisch steht direkt vor der Fensterfront mit Gardinen und Außenrollläden. Das Preis-Leistungsverhältnis wird erfüllt.