Movenpick Resort & Spa Boracay

I think the season hadn't started yet when I was there. So it was not very crowded. Cleanliness, staff and service are very good. Just like I said, there were some disruptions due to the season. (Maybe not a problem) Overall I was satisfied.

What a resort! From check in to check out everything was incredible. Shoutout to the beach club staff especially Romel, Cid and the rest of the incredible guys. Also the two singers/dancers/fire performers are easily some of the most entertaining and talented performers I’ve seen for a long time. I will be back!

We stayed for 5 nights during Xmas, a family of four with 2 kids (10 and 8). Starting with the positives: great staff, great for kids, amazing pool, lots of activities for kids and families, a good vibe, good food, although that's an area for improvement, maybe more variety, because every day it's the same menu everywhere. At check-in they accomodated our request for another room and gave as a family room, which was great. The spa was wonderful and I could use the exclusive dry sauna in the spa when I booked my massage. Santa came by boat and the atmosphere was festive, kids got socks Christmas socks at our room doors with a cookie, very sweet, there was chocolate hour at 3 pm every day. Xmas buffet was ok. Water activities are available at extra cost. The hotel was full, but you don't feel it, there's space for everyone and there's unutilized space, like the area next to the reception and the pool bar. Downside is that the facilities are quite dated, it's a 5-star from twenty years ago. The shower would get only lukewarm, which was a torture for us. They actually tried to solve it and it got a bit better but after 3 days we gave up. Noisy split air con in the rooms and a huge air con machine in the Market restaurant that is very annoying. I've stayed at Movenpick hotels before, this one is not at the usual high standard, the hotel is in need of an extensive renovation. Lowest point though was the Accor paid membership. We understood from reception that we would get vouchers to use at the hotel of 3,000 PHP each, but in the end it was only one voucher of 1000. There was a problem with the email (my husband misspelled it) and because of that, we were not able to properly use the membership for 3 days. The 3 complimentary vouchers for 'drinks' excluded alcoholic drinks and the discounts in the restaurants do not work during certain days...we felt tricked, but lesson learned. I would suggest to avoid it. We will definitely return to Boracay, a dream place, but probably not to this Movenpick.