Hotel dengan Wifi di Banff

Great hotel ! I have Stated here many times over the years! Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating) Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us! The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere! I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere! I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter ! Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet. Management did offer some of my party a credit, but not me and just ignored my concern.Shame really! I don’t want to take the good positive vide away from the hotel so would like to big up 1) reception staff- always great with a smile 2) house keeping - great job 3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place 4) amazing refurbed pool

We had a great stay at Otter Hotel . It’s a 20 mins walk to Banff Town or get a complimentary Roam bus card during the stay from the hotel reception.  We had 2 dinners & breakfast daily at the Hotel only restaurant - Good Folk.  Food is amazing , the serving staff are friendly & knowledgeable.  Love the hot tubs on the first floor overlooking the Rockies …  Will definitely return if visit Banff again ..

A lovely restful retreat. Great location and bus service. Very comfortable rooms and beds. Clean and very nice toiletries, lovely friendly restaurant great menu and gd pricing , great jacuzzi and good area for walking.

We had an incredible stay at Tunnel Mountain Resort in Banff. From the moment we checked in, the staff were welcoming, friendly, and genuinely eager to make our experience memorable. The property itself feels tucked away in the trees, offering peace and quiet while still being just a few minutes from downtown Banff. The room was spacious, clean, and cozy, with a rustic mountain vibe that fit perfectly with the surroundings. I especially loved the fireplace—it made evenings feel warm and relaxing after a day of exploring. The kitchenette was well-equipped, which was a nice bonus for preparing meals. The views from the resort are stunning. Waking up to the fresh mountain air and seeing the Rockies right outside my window was unforgettable. On-site amenities like the hot tub and pool added to the experience, especially after long hikes. What stood out most was the balance between comfort and nature. It felt like having a private cabin in the mountains but with all the convenience of a resort. I’d highly recommend Tunnel Mountain Resort for couples, families, or anyone wanting a true Banff escape. It’s the perfect mix of relaxation, comfort, and breathtaking scenery—I’m already looking forward to coming back!

I have given a room at level 1 with window facing the car park and I could hear people talking in the late night. Location wise, its definitely great.

The room size was small and needed better planning on interior arrangements. Same goes for the bathroom. The room could have been better lit … dark gives gloomy impression and as if there’s something being hidden (like the floor carpet which we felt needed a better cleaning). The reception service is outstanding and people there are very helpful. They also have a fitness club and spa. The parking is in the basement and is easy. They also give complimentary bus tickets for those who want to explore places on bus. We didn’t need it as we had our own car.

We were happy with this place. It seems dated but in nice repair (much like our home and ourselves). We wanted it mostly for the fireplace but the room had more than that with a full kitchen and full size appliances. If we ever wanted to be in Banff and make substantial home cooked food, this would be ideal. The bed was great and the staff very kind and friendly. It is in a natural mountain area just five minutes by car from downtown Banff. We had a balcony looking at a Mountain view and deer in the yard in front of the unit. There is bus service into town and free tickets offered by the resort. There is a water slide and an indoor and outdoor hot tub which is nice but not really a breathtaking setting. If you enjoy corn mazes this building has a lot of routing in it that takes a while to learn. We joked with other guests about that. All in all, pretty okay. We would book here again.

The place was very clean, including the towels. The size was great 👍 The bedding was excellent, the bed was very large, and the shower facilities were also fantastic. However, there were several serious issues: 1. The renovation smell was very strong. 2. The heating in the room was constantly on, very noisy, and couldn’t be turned off, making it impossible to sleep. 3. Because the heating was always running, the bed became too hot to sleep comfortably.

We did a little staycation in Banff from Calgary and overall had a great time. The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great. We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated. One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection. The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions. We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.

The front desk was very accommodating and approachable. They were organized as there are lists of what we can do and how we can go there. There’s also a free shuttle we could use so accessing public transport was not a problem. However, when we went in the hotel room there was some trash left in the trash can. It’s not much of a problem but it kind of reflects to their housekeeping system in a way. Generally, it was clean. Another concern was that they told us we will receive the security deposit after 5-10 days but we weren’t able to get it. I’ll try to contact them about it but they told us before we left that it was already processed (this was December 18) and until now (December 26) we are still waiting.