Hotel Kunming dengan Sarapan

The hotel was super beautiful and clean! Service by the staff were very attentive and polite, which made our stay super enjoyable. The butler service that helped to bring our clothes for laundering and sending our dry clothes back to the room was an added bonus. They also delivered a light breakfast to the room when we requested. The only thing we didn’t like was the 7am-10am breakfast at the first floor dining space as the egg tart was hard and the cake wasn’t very good. However, it’s just a minor thing, didn’t ruin our hotel stay. We would highly recommend this hotel to anyone looking to stay near Kunming Railway Station next time :)

I had a very pleasant stay at Four Points by Sheraton Kunming City Center. The hotel is conveniently located in the city centre, with easy access to the train station, nearby parks, Kunming Old Street, and major shopping malls. The service throughout my stay was excellent. The staff were friendly, professional, and very helpful. The buffet breakfast was generous, fresh, and varied, with a good selection of food to suit different tastes. The hotel facilities were also impressive. The laundry room and fitness centre were clean, comfortable, and well maintained. The room was clean and modern, and the housekeeping and room service were very attentive. Whenever assistance was needed, the staff responded promptly and efficiently. Overall, this is a clean, comfortable, and well-managed hotel with a convenient location and excellent service. I would be happy to stay here again and would recommend it to both business and leisure travellers.

For an overnight stay to be in close proximity to the airport, this hotel was perfect! I really liked our family room. It was very clean, new and modern. We had a nice view from our room. Complimentary airport transfer was easily arranged at 5am with takeaway breakfast prepared for us. There is no drive-thru for us to alight with our luggages. Our driver had to drive to the basement carpark which was dark and extremely confusing. Then we had to go through a narrow passage to find the hotel lift. Which was challenging with 2 toddlers (5 and 2 years old) and 4 large luggages and stroller. Hotel staff also doesn’t help with the luggage- this can be improved. This was the most challenging part for us.

GREAT hotel. Arrive past 11pm from the train station and had to catch a 7.30am flight the next morning. Someone told me about this airport hotel. It is the ONLY ONE that is located in the airport, on the 2nd floor. You can just take the elevator to the 3rd floor to check-in for your flight. Great for our purpose. The rooms are located in the backend offices of the airport so it looks dodgy initially but then the corridor with rooms has carpeting and the each room was very new with everything we needed for a good shower and some shut-eye before our flight: very comfortable bed, clean sheets, air-conditioning, shower with amenities, bedroom slippers, plenty of water including some in the fridge, kettle , clean towels. Seems like it is new coz everything looked new and clean. No other facilities. And of course, just walk to the airport itself for food options. The service was very good, They brought use to our rooms. Also provided us with a small bag of fruits and flower cake. So glad we stayed here. 

This hotel room was incredible. It was super large and had a desk and a separate seating nook with a mini desk. The shower and toilet were separate and I was on quite a high floor so the view was nice. The laundry room was also very good, and the staff were very kind and helpful.

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.

Kami mengembara bersama ahli keluarga kami yang sudah tua, dan penginapan ini benar-benar luar biasa! Kami keletihan kerana menaiki penerbangan awal pagi, dan tiba di hotel sekitar jam 10:00 pagi. Kami tidak menjangkakan banyak, tetapi penyambut tetamu itu sangat bertimbang rasa. Memandangkan kami mempunyai saudara-mara yang lebih tua bersama kami, dia bukan sahaja mengatur daftar masuk awal dengan cepat tetapi juga secara proaktif meningkatkan bilik kami - sungguh menyentuh hati! Sebaik sahaja kami masuk ke dalam bilik, ibu terus memuji, mengatakan kemudahannya lengkap dan sangat selesa. Lokasi hotel ini juga sangat baik, dengan tempat letak kenderaan sendiri, menjadikannya sangat mudah untuk mereka yang memandu. Untuk ke Cuihu Park dan stesen kereta api hanyalah tambang yang singkat. Walaupun terdapat banyak kedai telefon bimbit berdekatan, ia sebenarnya sangat sunyi, dan pesanan bawa pulang adalah mudah. Satu-satunya kelemahan kecil ialah lubang penghawa dingin pusat tidak sempurna. Secara keseluruhan, penginapan adalah sempurna dalam segala hal. Restoran sarapan pagi mempunyai suasana yang bagus dan pelbagai pilihan, tetapi papan tanda tidak begitu jelas. Apabila melancong, kami berasa lega kerana saudara-mara kami yang lebih tua gembira. Ibu saya berkata dia pasti akan memilih hotel ini lagi lain kali!

Nice hotel. Staff need some training when handling requests. Incident happen on 7 March 26. On 8th March evening, my daughter wanted to buy food on line. But because we are foreigners, we do not have local phone number. My daughters approached the concierge for assistances. However, the response was unacceptable. The male concierge questions my daughters why they don't have local number in a very rude way. My daughters were surpirse by his questions. It was good that another concierge intervene and asssit my daughters on their requests. Although in the end, we did not mamage to order food on line, we are thankful for the second concierge asssitance. That being said, the hotel need look into training front line staff in handling inquires even if they are unable to accede to their guest request.

Amenities, ive rated 3/5 to remain neutral as all we needed was a place to stay to accommodate our family of 5. Now, where do I begin, first of? if you sre arriving at this place via didi or taxi straight from the airport, do yourself a favour and get dropped off outside and walk to the entrance of the ”hotel”. If you get dropped off inside the underground parking lot, Goodluck to your driver finding the spot to drop you off that connects to the hotels' elevator (its a maze and once u get there, it looks sketchy but its alright). Now, for the location: the location is superb! You're legit right beside a large mall with Tonssssss of restaurants to eat at even late at night! It is simply very convenient. And if you dont mind walking, there's another mall down south thats about 15mins walk. Lots of things to do. The lobby, the receptionist were kind and warm. They provided water whenever asked and didn't hesitate to help where they could. The free tea upfront, although we didn't fully utilize, was a nice touch. Now for the room: we selected the largest room they had which had 3 bedrooms. The price? It was insanely good. Almost unheard of. It was between 50-70 Canadian during the time of booking. I couldn't believe it. But not all hotels are perfect, and i have to say some of the things i experienced could definitely be improved. The restroom area had some scent to it that I couldn't point out as to what the smell is. I had to leave the exhaust fan on to ensure a neutral atmosphere. It worked fyi. The living room: is huge but tell me how there's only a 2-3 people sofa available and one small chair and a table. Its a wasted space. It ought to offer a large lounging furniture at this kind of room. It felt bare. The windows: simply put, although they installed windows capable of sound deadening, the weather stripping and the latch simply doesnt bond the gaps efficiently. Meaning, coldness of the night still finds its way. Luckily, the hvac system works and the curtains are relatively thick and also automatic (adjust at will). The beds are ultra clean and the floors were relatively spotless. But there's honestly one thing that is have to think about if I ever decide to rebook. I personally don't smoke, and i requested for a deodorizing treatment for our room prior to coming. The room itself? It didn't smell like cigarettes which was awesome, but here's something I don't see bring possible to address: at night time, while I lay down and sleep, there is a smell of people smoking cigarettes whose odour is somehow able to travel through the air ducts. Like each and every night, it was the same ordeal. My son didn't say anything, my parents inlaw didn't say anything, but my wife and I, yeah we smelled it. It isnt like as if you're beside someone smoking cigarettes, but its more like a scent that goes along with the air in the room that suggest someone had smoked, just unsure when. Other than that, sure, the beds, pillows and comforters were all clean and comfy. Honestly, my family was OK with the room. The convenience and price is really really hard to beat. Like it is extremely beyond belief affordable. Perhaps id reconsider staying here again if we were in kunming. We'll see.

Sebagai seorang pakar hotel, saya telah menunggu hotel Shangri-La Group ini selama sepuluh tahun. Ia akhirnya dibuka untuk perniagaan semasa Minggu Emas Hari Mei ini, dan ia sangat dinanti-nantikan. Pertama sekali, hotel ini terletak di kawasan teras bandar dengan pengangkutan yang mudah. ​​Pintu masuk kereta bawah tanah adalah tepat di luar pintu berdekatan, yang sangat mudah. Memasuki kawasan hotel, perkara pertama yang anda lihat ialah dinding hiasan yang penuh dengan tumbuhan dan bunga, yang segera membawa orang ramai ke dalam konsep artistik yang indah di Spring City Lobi hotel mempunyai skrin LED besar yang menakjubkan, yang penuh dengan keindahan dan musim bunga Pemandangan yang subur dengan bunga mekar dan rama-rama berwarna-warni berterbangan. Kawasan rehat di lobi hotel adalah elegan dan selesa, dan anda tidak boleh menggerakkan kaki anda semasa duduk di atas sofa. Kai Tang Coffee Bar mempunyai reka bentuk yang lengkap hidangan dan perkhidmatan Ia sangat mesra dan mesra, dan semua orang, pelayan dan tukang masak, mesra. Pada sebelah petang, anda boleh menginap sepanjang petang, Kopi Pi Ye juga merupakan restoran pertama di Kunming. Di dalam bilik tetamu, peralatan tempat tidur sangat selesa, dispenser air minuman langsung juga sangat mudah, pengecasan tanpa wayar sangat mudah, yang menyelesaikan masalah perjalanan, dan terdapat juga reka bentuk yang boleh menguatkan pad telefon, iaitu faedah yang besar untuk orang yang suka mendengar muzik, saya suka itu Sofa di sebelah katil boleh melihat stadium di luar. Saya terkejut di pusat kecergasan. Saya tidak pernah melihat gim yang begitu banyak, banyak yang saya tidak pernah mencubanya dan kakitangan perkhidmatannya sangat baik pada waktu pagi ia adalah baik. Hotel JEN di bawah Kumpulan Shangri-La ini sangat disyorkan. Saya ingin mencuba loteng lain kali dan menjemput lebih ramai kawan datang.