Hotel Pulau Bintan dengan Sarapan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most. The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay! The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering. Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm. The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life. Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!

The staff at the hotel were warm, friendly and good at engaging with kids. They were also very responsive when I made requests via their hotel whatsApp during my stay. As a family travelling with a 4 month old infant, they provided me with a baby bathtub, a Philips Steam steriliser and a Philips avent milk bottle warmer (subject to availability). There was also a proper cot for my baby to sleep in. This is definitely a family friendly hotel and they have a kids club for activities. The kids club also provided babysitting services at a charge if required. The restaurant in the hotel was spacious and have a nice ambience. The quality of food was pretty good in my view. Kids get to dine for free. Kids could get to feed the Koi fish at the pond during breakfast time outside restaurant as staff will give out some packets of fish feed to them. The only downside to the whole stay experience is their built environment as there are some steps to their rooms (not totally barrier free) which could make using a stroller slightly challenging as we will need to carry it up and down. Nonetheless, all in all, it is still a pleasant stay for my family.

Absolutely enjoyed our stay at Cassia. The single beds were super single, comfy and spacious. I loved the private beach shared with Homm and Banyan Tree. We went before the long weekend started. So there was no crowd and we got to enjoy the beach mostly to ourselves and with other family guests. The tide was mostly calm and sea shallow. It was therapeutic for my 5 year old just to be in the sea water bobbling with the calm waves. Breakfast was tasty especially the local dishes. Staff was always friendly and smiling. It is a 5 star stay with a superbly reasonable price. I’m so glad I chose Cassia. Thumbs up to the staff during our stay and the reception lady for remembering my daughter’s name. For those who are fearful of the island heat, take note that breakfast is served in a non-aircon restaurant. But that’s the whole idea of a beach holiday!

The stay at Natra Bintan was amazing. Room is clean and cozy, all the staffs are very friendly and helpful. It is conveniently located at the Treasure Bay where you get to play both the land and water activities and is just 5 mins from ferry terminal. Scenery is stunning and feels relaxing. Downside is all activities are a bit pricey in Treasure Bay. Breakfast choices are great and delicious. Managed to capture both sunset and sunrise at the resort.

We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.

Generally is a good experience for a family stay. The villa is big and spacious. Both rooms are clean and tidy. We have in house BBQ session. Drawback is the toilet is open style with easy access for the flies and mosquitoes. The breakfast menu is acceptable. But for the 3 nights, we prefer to have dinner outside instead as the price is not that attractive.

The check- in was smoothe The access to the room was convinient (on the 3rd floor). The amenities were superb (elevator was near, dining area was located on 1st floor & wash was okay) Ovwrall would recommend to those short getaway.

Enjoyed my 3 day stay at this resort. Nice room with a balcony and sea view. Daily breakfast included , and has plenty of options, buffet style , from local food to eggs your way , fruit , bread and the best of all - prata. Restaurant on site offers delicious food. Vegetarian options available. Staff is very friendly and helpful. Beautiful sunrise you can watch from the beach. Hotel allows to rent a kayak. Overall , very calm place to relax for a quick holiday. Good value for money , recommend, and will be back again.

The hotel is surrounded by nature. You can view a river from your room. Such a healing process.