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Disiarkan pada6 Mei 2025|Suite Junior
Pengguna TetamuWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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Harga satu malam bermula:JPY 87,361
Disiarkan pada6 Apr 2026
syrhadlna
Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most.
The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay!
The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering.
Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm.
The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life.
Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!
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Harga satu malam bermula:JPY 11,750
Disiarkan pada4 Ogo 2026|Suite King dengan Akses ke Kolam Renang
KKSHThe staff at the hotel were warm, friendly and good at engaging with kids. They were also very responsive when I made requests via their hotel whatsApp during my stay.
As a family travelling with a 4 month old infant, they provided me with a baby bathtub, a Philips Steam steriliser and a Philips avent milk bottle warmer (subject to availability). There was also a proper cot for my baby to sleep in. This is definitely a family friendly hotel and they have a kids club for activities. The kids club also provided babysitting services at a charge if required.
The restaurant in the hotel was spacious and have a nice ambience. The quality of food was pretty good in my view. Kids get to dine for free. Kids could get to feed the Koi fish at the pond during breakfast time outside restaurant as staff will give out some packets of fish feed to them.
The only downside to the whole stay experience is their built environment as there are some steps to their rooms (not totally barrier free) which could make using a stroller slightly challenging as we will need to carry it up and down.
Nonetheless, all in all, it is still a pleasant stay for my family.
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Harga satu malam bermula:JPY 15,526
Disiarkan pada13 Ogo 2026|Suite Satu Bilik Tidur Twin
Pengguna Tanpa NamaAbsolutely enjoyed our stay at Cassia. The single beds were super single, comfy and spacious. I loved the private beach shared with Homm and Banyan Tree. We went before the long weekend started. So there was no crowd and we got to enjoy the beach mostly to ourselves and with other family guests. The tide was mostly calm and sea shallow. It was therapeutic for my 5 year old just to be in the sea water bobbling with the calm waves. Breakfast was tasty especially the local dishes. Staff was always friendly and smiling. It is a 5 star stay with a superbly reasonable price. I’m so glad I chose Cassia. Thumbs up to the staff during our stay and the reception lady for remembering my daughter’s name. For those who are fearful of the island heat, take note that breakfast is served in a non-aircon restaurant. But that’s the whole idea of a beach holiday!
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Harga satu malam bermula:JPY 18,528
Disiarkan pada14 Jun 2026
IZhengThe stay at Natra Bintan was amazing. Room is clean and cozy, all the staffs are very friendly and helpful. It is conveniently located at the Treasure Bay where you get to play both the land and water activities and is just 5 mins from ferry terminal. Scenery is stunning and feels relaxing. Downside is all activities are a bit pricey in Treasure Bay. Breakfast choices are great and delicious. Managed to capture both sunset and sunrise at the resort.
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Harga satu malam bermula:JPY 17,519
Disiarkan pada10 Apr 2026|Vila Kolam renang Dua Bilik Tidur
Alex Chan Chee WahGenerally is a good experience for a family stay.
The villa is big and spacious. Both rooms are clean and tidy. We have in house BBQ session.
Drawback is the toilet is open style with easy access for the flies and mosquitoes.
The breakfast menu is acceptable.
But for the 3 nights, we prefer to have dinner outside instead as the price is not that attractive.
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Harga satu malam bermula:JPY 24,414
Disiarkan pada21 Jun 2026
Hamza AljuniedThe check- in was smoothe
The access to the room was convinient (on the 3rd floor).
The amenities were superb (elevator was near, dining area was located on 1st floor & wash was okay)
Ovwrall would recommend to those short getaway.
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Harga satu malam bermula:JPY 2,978
Disiarkan pada29 Jun 2026
MacaronsSecond time with Grand Lagoi. Great location near lagoi bay beach. There’s shops in close proximity to the hotel. Hotel has decent breakfast buffet.
The warung yeah cafe near the hotel has really fragrant Ayam Bakar.
Staff are super friendly and hospitable. Offers free shuttle service to and from the ferry terminal.
There is a massage place right beside the hotel for a quick relaxation after you reach Grand Lagoi.
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Harga satu malam bermula:JPY 7,950
Disiarkan pada2 Jun 2026|Bilik Superior
Pengguna TetamuEnjoyed my 3 day stay at this resort. Nice room with a balcony and sea view. Daily breakfast included , and has plenty of options, buffet style , from local food to eggs your way , fruit , bread and the best of all - prata. Restaurant on site offers delicious food. Vegetarian options available. Staff is very friendly and helpful.
Beautiful sunrise you can watch from the beach.
Hotel allows to rent a kayak.
Overall , very calm place to relax for a quick holiday. Good value for money , recommend, and will be back again.
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Harga satu malam bermula:JPY 4,902
Disiarkan pada13 Feb 2024
Irvin Jonah Cheung
If you are not fussy about a ”right slap in the city” hotel, then this is a perfect hotel for you and your family! The hotel is within walking distance to Melayu Square, Tugu Pencil, Gong-gong building, Jalan Hang Tuah, the newly built coastal bridge, and the main ferry port. The neighborhood is also very friendly and littered with many little local eateries and grocery shops that are not expensive! Even if you want a very good Chinese seafood restaurant, Sei Enam is only a stone throw away!
The hotel rooms are very basic and simple and the hotel is not equipped with a elevator, so if you are staying on the 4th floor, you'll have to walk up! Inside the rooms are simple appliances like TV, cable, telephone, drinking cups, bottled water, slippers, cupboards, drawers, hot and cold water showers, toothbrush with toothpaste, shampoo, small bar soaps, aircon, firm pillows, and even a nice bolster for you to hug to sleep! There are unfortunately no water billers nor coffee and tea condiments in the room. Hot and cold drinking water are on level 1 dinning area.
The hotel package that I took came with a simple breakfast. The dishes are local and spicy and they are often sprinkled with peanuts. Breakfast come in wrapped up (takeaway) packages with all the pratas sauces, and/or rice in paper and plastic wrappings. Cutleries and plates are available for use. Free flow of coffee and tea with sugar (no milk nor creamer).
For the price of about S$26/day, I thought that it was such a wonderful stay in this hotel! Even though it is without much amenities (because I'd rather go take my walks around town and go get a boat ride), I highly recommend this 2 star hotel for a simple and affordable stay in Tanjung Pinang!
Have a God blessed day!
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Harga satu malam bermula:JPY 1,900