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Disiarkan pada6 Mei 2025|Suite Junior
Pengguna TetamuWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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Harga satu malam bermula:RM2,364
Disiarkan pada6 Apr 2026
syrhadlna
Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most.
The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay!
The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering.
Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm.
The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life.
Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!
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Harga satu malam bermula:RM332
Disiarkan pada29 Mac 2026|1 Katil Saiz King Bilik Standard Pemandangan Laut
Pengguna Tanpa NamaGreat service overall. From ferry arrival to check-out. Front desk and restaurant staff were excellent. The room was clean with a beautiful view, and the pool was large with plenty of daybeds. There are many activities to choose but laying all day in pool daybed was our favorite activities.
However, pool management really needs improvement. Used daybeds were not cleared, with dirty towels left everywhere also dirty plates/floors, making it hard to tell which was available. There was also no staff readily providing towels, requests took too long. If no staff is assigned, towels should simply be prepared on the daybeds.
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Harga satu malam bermula:RM932
Disiarkan pada7 Jul 2026
Pengguna TetamuWe stayed here for a relaxing golf getaway, and the location was perfect. The hotel is situated right next to the golf course, which made it incredibly convenient.
We booked a Sea View Pool Villa, and it was spacious with a beautiful ocean view. It was the perfect place to unwind after a day of golf.
All of the staff were professional, friendly, and welcoming. Thank you for your warm hospitality throughout our stay.
We also dined at several of the hotel's restaurants, and most of them offered delicious food and excellent service.
The only downside was that the hotel is a bit dated, and some areas of the room could benefit from refurbishment and maintenance.
Overall, we had a very enjoyable stay and were satisfied with our experience. We would happily return for another relaxing golf trip.
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Harga satu malam bermula:RM1,203
Disiarkan pada10 Apr 2026
Alex Chan Chee Wah
Generally is a good experience for a family stay.
The villa is big and spacious. Both rooms are clean and tidy. We have in house BBQ session.
Drawback is the toilet is open style with easy access for the flies and mosquitoes.
The breakfast menu is acceptable.
But for the 3 nights, we prefer to have dinner outside instead as the price is not that attractive.
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Harga satu malam bermula:RM632
Disiarkan pada25 Mei 2026
Rohana SolehahOur stay at Natra Bintan was such an amazing experience for us as a couple 🤍
We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together.
From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests.
What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨
Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍
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Harga satu malam bermula:RM522
Disiarkan pada22 Jun 2026
Pengguna TetamuMy second time visiting beautiful Bintan Island, and I chose the Grand Lagoi Hotel once again. Its location right at Lagoi Bay gives you seamless access to a gorgeous beach. I also highly recommend the food and vibe at Warung Yeah! nearby. My only critique is that fresh fruit is very hard to find here. It would be a huge improvement if Plaza Lagoi could bring a mini-market or supermarket into the area.
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Harga satu malam bermula:RM209
Disiarkan pada28 Mei 2026
ShajilpvLocation is out in no-where. Nothing is nearby. Nothing to do. It is quite isolated from everything. U choose only if u want extreme isolation from rest of the world. U need to eat at the resort only because there is no other alternatives nearby. But the food was good and quite reasonable.
For facilities, there is nothing worth mentioning. However, the villa is lavish double storied, but we only used the above storey. The asthetics is good but the upkeep is not up to the expectation. Had washbasins clogged and closet water hose leakage but was quickly resolved when I brought it to their notice. So service overall was very good.
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Harga satu malam bermula:RM287
Disiarkan pada10 Sep 2024|Villa Mewah dengan Pemandangan Taman
Pengguna TetamuExcellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.
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Harga satu malam bermula:RM175
Disiarkan pada13 Feb 2024
Irvin Jonah Cheung
If you are not fussy about a ”right slap in the city” hotel, then this is a perfect hotel for you and your family! The hotel is within walking distance to Melayu Square, Tugu Pencil, Gong-gong building, Jalan Hang Tuah, the newly built coastal bridge, and the main ferry port. The neighborhood is also very friendly and littered with many little local eateries and grocery shops that are not expensive! Even if you want a very good Chinese seafood restaurant, Sei Enam is only a stone throw away!
The hotel rooms are very basic and simple and the hotel is not equipped with a elevator, so if you are staying on the 4th floor, you'll have to walk up! Inside the rooms are simple appliances like TV, cable, telephone, drinking cups, bottled water, slippers, cupboards, drawers, hot and cold water showers, toothbrush with toothpaste, shampoo, small bar soaps, aircon, firm pillows, and even a nice bolster for you to hug to sleep! There are unfortunately no water billers nor coffee and tea condiments in the room. Hot and cold drinking water are on level 1 dinning area.
The hotel package that I took came with a simple breakfast. The dishes are local and spicy and they are often sprinkled with peanuts. Breakfast come in wrapped up (takeaway) packages with all the pratas sauces, and/or rice in paper and plastic wrappings. Cutleries and plates are available for use. Free flow of coffee and tea with sugar (no milk nor creamer).
For the price of about S$26/day, I thought that it was such a wonderful stay in this hotel! Even though it is without much amenities (because I'd rather go take my walks around town and go get a boat ride), I highly recommend this 2 star hotel for a simple and affordable stay in Tanjung Pinang!
Have a God blessed day!
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Harga satu malam bermula:RM55