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Disiarkan pada6 Mei 2025|Suite Junior
Pengguna TetamuWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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Harga satu malam bermula:RM2,101
Disiarkan pada2 Jun 2026
Pengguna TetamuAs a new mum that craved for a beach getaway since 2024, Bintan felt like the perfect idea for our little family to kick Start our travels with a ferry ride to Bintan.
Sadi beach is a little bit further from the ferry terminal and main attractions (e.g. lagoi bay) but Sadi beach makes up for it with the comfortable and cosy rooms as well as the excellent service the team provides. The food is excellent, anything on the menu is a hit. We loved the fritters, nasi goreng cabe ijo and the mocktails were especially exquisite with zero alcohol!!
The staff makes you feel like you're right at home and it's so convenient to converse with them via whatsapp for any queries, concerns or needs.
It was an excellent stay because i felt so sad having to leave! Definitely worth a visit if you need to unwind and just relax, we chose the garden villa. There's spa/massage, a playroom for children, a pool and complimentary canoeing/bicycle rides. You can even opt for snorkeling at the nearby islands. Absolutely wonderful stay as there's something for everyone, whatever your age!
Thank you so much Sadi team, special shoutout to kak Lun 💕 terima kasih kak dan team layan kami seperti family, inshallah jumpa lagi ya 🙏🏽
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Harga satu malam bermula:RM346
Disiarkan pada4 Ogo 2026|Suite King dengan Akses ke Kolam Renang
KKSHThe staff at the hotel were warm, friendly and good at engaging with kids. They were also very responsive when I made requests via their hotel whatsApp during my stay.
As a family travelling with a 4 month old infant, they provided me with a baby bathtub, a Philips Steam steriliser and a Philips avent milk bottle warmer (subject to availability). There was also a proper cot for my baby to sleep in. This is definitely a family friendly hotel and they have a kids club for activities. The kids club also provided babysitting services at a charge if required.
The restaurant in the hotel was spacious and have a nice ambience. The quality of food was pretty good in my view. Kids get to dine for free. Kids could get to feed the Koi fish at the pond during breakfast time outside restaurant as staff will give out some packets of fish feed to them.
The only downside to the whole stay experience is their built environment as there are some steps to their rooms (not totally barrier free) which could make using a stroller slightly challenging as we will need to carry it up and down.
Nonetheless, all in all, it is still a pleasant stay for my family.
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Harga satu malam bermula:RM503
Disiarkan pada11 Sep 2026|Suite King 1 Bilik Tidur
HunnelyCoordination for the hotel transfer was smooth. Staff was proactive and our overall stay was so pleasant. Response to every query was prompt. Loved the breakfast buffet! They feature signature dishes daily from different places in Indonesia and it was so authentic. There were several live stations for eggs, breads and pancakes, local healthy drinks and even noodles or soups, even fresh fruit juices - you can request for your preference. Staff is awesome - one of the heads of the restaurant - his name is Fir - even recommended his favorite personal drink to make for us. Lobby staff are always warm and smiling. Amenities are well-maintained. The fact that we can have access to three hotels under Banyantree was amazing! Loved the beach! Loved the restaurant vibe esp at XANA club - food is impeccable!
Place is good, food is great and people are wonderful! What more can you ask for? 👍🏼👍🏼👍🏼😊😊😊 Coming from a FIRST TIMER to BINTAN.
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Harga satu malam bermula:RM405
Disiarkan pada14 Jun 2026
Intan ChiaWe had an absolutely wonderful stay at this villa in Bintan! From the moment we arrived, the staff made us feel incredibly welcome and ensured every detail of our stay was perfect. The villa itself was stunning—beautifully maintained, spacious, clean, and offering breathtaking views that made our vacation truly unforgettable.
What made our experience even more special was how the team went above and beyond to celebrate my birthday. They surprised me with thoughtful decorations and a lovely birthday arrangement that made the day extra memorable. Their kindness, attention to detail, and genuine hospitality exceeded all our expectations.
The facilities were excellent, the food was delicious, and the peaceful atmosphere provided the perfect escape from the city. Every member of the staff was friendly, professional, and always ready to help with a smile.
Thank you for making my birthday celebration and our stay so special. We left with wonderful memories and cannot wait to return. Highly recommended to anyone looking for a luxurious and unforgettable getaway in Bintan!
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Harga satu malam bermula:RM640
Disiarkan pada8 Jul 2026
MarieKWThe free shuttle from the ferry to the resort was super smooth. We got a great fruit juice and a warm welcome from the front desk. Lots of free activities there too.
I was really looking forward to the dance and aqua dance, but after waiting in the lobby, we found out there wouldn't be a class that day. It would've been nice if they'd put up a notice so we didn't wait for nothing.
Then we did other stuff like rock painting, animal education, and tie-dye tote bags, which was awesome. I even chatted with Mizhelle as she passed our dried tie dye the next morning while she did my henna – such a happy person!
The room was pretty clean and roomy. The AC worked great, and they even gave us a cute, big woven bag to use. I brought earplugs because reviews said you could hear people outside.
But all we heard were buggies, crickets, and frogs, so it was all good.
Our stay included daily breakfast, and the hospitality was amazing. They greeted us by name, which made us feel special. The staff even remembered our names when we just walked by them – effort 10/10!
We did the BBQ, which was an 8/10. It was a cozy dinner setup. Unfortunately, there were tons of mosquitoes feasting on us while we BBQ'd and ate, even with repellent on. The staff forgot the oil spreader, so we couldn't cook for a bit. But the night was still a great experience for us both.
Definitely a memorable vacation. I just wish the lagoon stayed open longer than 6 pm.
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Harga satu malam bermula:RM461
Disiarkan pada21 Jun 2026
Hamza AljuniedThe check- in was smoothe
The access to the room was convinient (on the 3rd floor).
The amenities were superb (elevator was near, dining area was located on 1st floor & wash was okay)
Ovwrall would recommend to those short getaway.
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Harga satu malam bermula:RM88
Disiarkan pada29 Jun 2026
MacaronsSecond time with Grand Lagoi. Great location near lagoi bay beach. There’s shops in close proximity to the hotel. Hotel has decent breakfast buffet.
The warung yeah cafe near the hotel has really fragrant Ayam Bakar.
Staff are super friendly and hospitable. Offers free shuttle service to and from the ferry terminal.
There is a massage place right beside the hotel for a quick relaxation after you reach Grand Lagoi.
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Harga satu malam bermula:RM204
Disiarkan pada2 Jun 2026|Bilik Superior
Pengguna TetamuEnjoyed my 3 day stay at this resort. Nice room with a balcony and sea view. Daily breakfast included , and has plenty of options, buffet style , from local food to eggs your way , fruit , bread and the best of all - prata. Restaurant on site offers delicious food. Vegetarian options available. Staff is very friendly and helpful.
Beautiful sunrise you can watch from the beach.
Hotel allows to rent a kayak.
Overall , very calm place to relax for a quick holiday. Good value for money , recommend, and will be back again.
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Harga satu malam bermula:RM142
Disiarkan pada13 Feb 2024
Irvin Jonah Cheung
If you are not fussy about a ”right slap in the city” hotel, then this is a perfect hotel for you and your family! The hotel is within walking distance to Melayu Square, Tugu Pencil, Gong-gong building, Jalan Hang Tuah, the newly built coastal bridge, and the main ferry port. The neighborhood is also very friendly and littered with many little local eateries and grocery shops that are not expensive! Even if you want a very good Chinese seafood restaurant, Sei Enam is only a stone throw away!
The hotel rooms are very basic and simple and the hotel is not equipped with a elevator, so if you are staying on the 4th floor, you'll have to walk up! Inside the rooms are simple appliances like TV, cable, telephone, drinking cups, bottled water, slippers, cupboards, drawers, hot and cold water showers, toothbrush with toothpaste, shampoo, small bar soaps, aircon, firm pillows, and even a nice bolster for you to hug to sleep! There are unfortunately no water billers nor coffee and tea condiments in the room. Hot and cold drinking water are on level 1 dinning area.
The hotel package that I took came with a simple breakfast. The dishes are local and spicy and they are often sprinkled with peanuts. Breakfast come in wrapped up (takeaway) packages with all the pratas sauces, and/or rice in paper and plastic wrappings. Cutleries and plates are available for use. Free flow of coffee and tea with sugar (no milk nor creamer).
For the price of about S$26/day, I thought that it was such a wonderful stay in this hotel! Even though it is without much amenities (because I'd rather go take my walks around town and go get a boat ride), I highly recommend this 2 star hotel for a simple and affordable stay in Tanjung Pinang!
Have a God blessed day!
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Harga satu malam bermula:RM49