Hotel Pantai di Pulau Bintan

We had a wonderful 4-night stay at Banyan Tree Bintan to celebrate my birthday and Mother’s Day. While the resort itself is lovely—we especially enjoyed our seaview rainforest villa—it was the people who made our stay truly unforgettable. The service and hospitality were incredible. The staff went above and beyond, from enthusiastically helping my husband coordinate birthday surprises to providing exceptional service at every meal. We were consistently impressed by the team members who delivered and beautifully set up our room service, the housekeeping staff who kept our villa pristine, and the thoughtful team who surprised my son with a fantastic turndown treat. The genuine care shown by the staff is the primary reason I would return, and I truly hope the resort continues to value and foster such an amazing team. Regarding the amenities, while the resort does show its age, it didn’t detract from our experience. Our only suggestion would be to refresh the villa pools, as we encountered some issues with water clarity during our stay. Despite that, we thoroughly enjoyed our time and would certainly recommend the resort for its world-class service. Shout out to Winny (reception), Daus, Lilik, Darwis, and Hamid who made our stay (and my birthday and Mother's Day) truly magical! I also want to compliment the staff of all three restaurants: Treetop (they made my son his favorite orange and carrot juice every morning), Saffron, and Cove — food was great but service even better.

Ia adalah penginapan yang hebat untuk kami. Chalet pemandangan laut bagus dan selesa untuk saya dan suami. Pemandangan laut yang tidak terhalang adalah kegemaran saya. Perkhidmatan bilik adalah baik dan kakitangan ramah dan sentiasa menyambut kami dengan wajah tersenyum. Kami tinggal selama 3 malam dan kami makan di restoran resort. Sarapan pagi telah dimasukkan dalam tempahan kami dan makanan yang disajikan semasa sarapan pagi adalah baik tetapi tiada apa yang istimewa untuk disebutkan. Kami makan tengah hari dan makan malam di restoran makanan laut Spice dan Kelong. Saya akan mengatakan jenis makanan adalah terhad dan mahal. Saya akan katakan ia lebih mahal daripada Singapura (salah satu bandar paling mahal di asia). Untuk dua orang kami membelanjakan kira-kira 70$-170$ setiap hidangan... pembuka selera, satu hidangan utama dan satu minuman termurah. Apabila kami mempunyai hidangan makanan laut, harganya lebih mahal, sudah tentu, kira-kira $170. Secara keseluruhan, ia adalah pengalaman yang baik. Penginapan yang bagus kecuali makanan yang mahal. Rasa makanannya sedap. Kami menginap 3 malam, jadi kami lebih sukar untuk memilih apa yang hendak dimakan apabila anda tidak mempunyai banyak pilihan dan ia tidak menarik dan anda berada di resort… jadi anda tidak boleh keluar dan membeli lebih banyak makanan dengan harga berpatutan di luar. Jika resort boleh mempunyai lebih banyak masakan Cina akan menjadi baik. Jadi, jika anda tinggal untuk berehat maka ia adalah baik. Jika anda penggemar makanan,,, tempat ini bukan untuk anda.

Good location but no free activities included. Suitable for family and friends trip.

Enjoyed my 3 day stay at this resort. Nice room with a balcony and sea view. Daily breakfast included , and has plenty of options, buffet style , from local food to eggs your way , fruit , bread and the best of all - prata. Restaurant on site offers delicious food. Vegetarian options available. Staff is very friendly and helpful. Beautiful sunrise you can watch from the beach. Hotel allows to rent a kayak. Overall , very calm place to relax for a quick holiday. Good value for money , recommend, and will be back again.