Hotel berhampiran Moof - Museum, Brussels

Location is great apart from the nearby construction. Amenities are not that good, I was expecting to at least have some basic things in the room. Even Airbnb’s have some “coffee corner” with a few utensils and cups. There wasn’t even slippers to wear inside the room. Friendly stuff, always there to help out.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have stripped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

Good location, surrounded by many restaurants and shopping centre. Staff is very friendly and helpful. The hotel breakfast was good.

A warm and very clean no-frills hotel close to the centre of Bruges. Great location close to many restaurants and a short walk from the main square. Friendly helpful staff. Basic room layout, plastic sinks etc. but clean and warm. Nice bar and breakfast option. Parking in adjacent underground public car park, with lift access to hotel courtyard. A good city centre option for a short stay.

Very a fantastic hotel in the centre of Brussels. It is near to many attractions and also near to the metro. Just take a day pass and roam around the city with peace of mind. Very good breakfast, though not a wide variety, but it's good enough. There were few disappointments. Firstly, The rooms were small but I think it is because of the small properties in any central part of any European city with a rich history. Secondly, at the reception, they told us the breakfast is from 6:30 to 11 AM but never mentioned it is only on weekends. On a fine Monday, we got up at 10 and went to breakfast at 10:30 AM but nothing was available. I was really horrified and I wanted not to come back. But as I raised concerns, one lady officer at the reception - INES handled it very well and pulled the strings. Mr. Abel, the chef come to us, talked to us, and having understood the concern, he baked us fresh croissants and pastries! Man, he is an amazing chef. Sir Abel got them fresh and was mind-blogging. This wiped out all my frustration and made me think I should come back again!

Hotel Siru is bijzonder goed gelegen voor wie in de kantoren rond het Noord-station moet zijn of voor wie Brussel wil verkennen. De toegangsdeur is defect en dus moet men binnengaan via het hotel ernaast. De mensen aan het onthaal zijn vriendelijk en behulpzaam. De lift is klein en verouderd. In de traphal is de signalisatie onduidelijk… De kamer is op zich ok: klein en net, maar ook met een degelijk bed, bureautje, stopcontacten en USB-poorten voor bv. het opladen van een gsm, grote kast. De WiFi-verbinding is slecht en valt geregeld uit. Het verduisteringsgordijn is net te klein waardoor je de kamer eigenlijk niet kan verduisteren. Op de deur zitten vieze lijmsporen en een evacuatieplan ontbreekt. Er is koffie en water op de kamer. De badkamer met toilet, lavabo en douche is ook klein. Er zijn handdoeken, zeepjes enz. De douche loopt echter nauwelijks tot niet door en is afgeboord met gladde tegeltjes met vervuilde voegen (w.o. ook schimmels). Ook het toilet spoelt moeilijk door. Jammer genoeg is er ‘s nachts heel veel lawaai: straatlawaai vanop het plein, maar ook veel storende geluiden uit de bovenliggende badkamers en douches. Ik vermoed dat hier ook nogal wat mensen logeren die naar de luchthaven moeten want vanaf 4.30 u. hoor je mensen de kamer en de gang verlaten…. Vaak met slaande deuren. Het ontbijt is ok: goede koffie (maar slechts een machine…) en fruitsap, voldoende keuze aan brood en beleg, roerei, worstjes, kaas, charcuterie en zelfs fruitsla. Als het druk is, worden de tafels echter niet vlug genoeg afgeruimd waardoor je vaak aan een tafeltje moet zitten waarop de kruimels, vuile kopjes en bestek van vroegere gasten bleven staan. Ik kan dit hotel m.a.w. niet aanbevelen. Het aantal negatieve punten is nl. te groot. En dus zijn prijs en geboden kwaliteit zeker niet in evenwicht. Hier kom ik alvast niet meer terug.

Good location 10 min walk from the main plaza. Great cleaning Staff not really friendly No fridge or water in the room No hanger for towel in the bathroom but room quite big btw Good public service close by

4 of us stayed here in a quad room which was surprisingly very spacious. The hotel is located within walking distance from Bruxelles-Midi Brussel-Zuid train station and bus depot where we caught the Flixibus. At the time the hotel was surrounded in scaffolding and looked like a building site but on entry the inside was clean although slightly cluttered as there was a lot in such a small reception. As you entered, a massive information stand stood separating the reception from the narrow breakfast area. The wooden reception area looked welcoming as lots of plants around and interesting pictures on the wall. Check in was quick & easy. The smallest and oddest lift and I've ever been in took us 2 at a time to the narrow corridors where we found our room. As we entered the room, there was a single bed to the left and the bathroom on the right. Long side the bed was a mirror and at the end of the bed was a chair, a large 5-headed lamp and a desk that held a fridge on one side with a flat screen TV above the desk. The TV could not be properly viewed from the single bed as it was in line with it so it would have probably been best viewed if the TV was placed in the corner for all sleeping areas to view. In front of the desk was a large L-shaped settee which was also wrongly set up to watch the TV as half of the settee meant you had your back to the TV. The settee was used as a bed and situated by a coffee table under a large window that had a city view. To the left of the settee was the large double bed with a headboard that had built in bedside drawers with bedside lamps on each one. Opposite the settee was a large, old-fashioned double wardrobe. There was another window in the room that was small and showed a small balcony which you couldn't access. The mosaic bathroom has 2 sinks with a glass shelf and a large mirror above plus a hairdryer next to them. There was also a bath with a shower hose attached to the bath taps and another small window viewing the inaccessible balcony. We didn't have breakfast but the breakfast area looked clean and basic with a coffee and vending machine and all with table settings for 2. At the end of the breakfast area was a large garden with some artistic statues and at the beginning was a small lounge area with armchairs and a coffee table. The hotel was also located within walking distance to the main shopping, restaurants, bars and club areas.

За €65 мы получили небольшую комнату, с удобной кроватью, невероятно приятными одеялами, кондиционером, чистым санузлом, да к тому же pet-friendly. Самостоятельный чек-ин и чек-аут , буквально за 1 минуту. Хорошая шумоизоляция, соседей не слышно. Внизу есть очень классное кафе-пекарня для завтрака, с замечательным хозяином и вкусной выпечкой! Расположен достаточно далеко и от вокзалов (центрального и южного), и от исторического центра. Везде надо минут 20-25 идти...

Hôtel au top, très bonne marque de qualité quand il s'agit d'un novotel. Petit déjeuner splendide, on étais étonné de la présence d'une machine à gauche ! Qualité des jus d'orange presser excellente également. La chambre très moderne, la literie est parfaite, salle de bain magnifique et moderne, seul petit bémol, le reste de savon des anciens occupants. Très grande télé avec beaucoup de chaine francophones. Chauffage rien à signaler, un peu trop bruyant quand même.