Hotel berhampiran The Grand Avenue, Bucharest

When I arrived at Hotel Tranzzit there was absolutely nobody manning the desk. Granted, it was around 11pm, but the website lists no set check-in time limit (just that it begins at 2pm). I waited around 45 mins for someone to show up, and the person who did arrive was not very friendly or communicative. After some back and forth I was told that they had no record of my booking — however I had just received a phone call from them the day before (no message left) so they definitely had my information. The night receptionist showed me the personal information of everyone else staying there to ask if I was staying with those guests, which seemed like a breach of privacy. He asked if I had paid yet, and I said no, but he gave me the keys and let me into the room without paying. Very strange check-in experience. Overall, the room was not bad. Unfortunately I was in the room directly beside reception and you can hear absolutely everything, so I was awoken every day by the phone ringing or people chatting. The daytime receptionists were very friendly although did not speak English, and I made sure to pay for my stay in the morning. My room had one large bed, a closet, a bathroom, a window to an outdoor seating area, and a television — although I never tried the TV as you could hear everything from the lobby and vice versa. No hot water on the first day but the second day was fine. Soap and shower gel is included in the bathroom. No fridge or kettle in the room but there is a kitchen. Breakfast is not included but one coffee per day is allowed if you ask the reception to prepare it. Wi-fi is uncharacteristically spotty for Romania and would connect and disconnect every minute or so. The great thing about this place is not only price but location. You are only around 8 mins from Gara de Nord and there is a laundromat on the way as well. Lots of Mega Image grocery stores nearby and even a nice park. Metro, etc. are all located conveniently. It's very easy to walk to the Old City and the area with the Atheneum. Overall, I didn't hate my stay here. It was a bit awkward and strange but the daytime receptionists were very sweet and feigned being impressed with my almost-non-existent Romanian, hahaha. I would stay here again for one or two nights if I was travelling by train.

Hotel is situate in a great central place in the city. We had a suite on 5th floor which consisted of separate bedroom and lounge with sofa (bed if needed) and table and chairs and mini fridge. The bathroom was beautiful with large shower and quite spacious. There were 2 lots of wardrobes and plenty hanging space, shelves for clothes. The suite was immaculate and bedding changed every day. The hotel restaurant on the 6th floor is just beautiful all tastefully decorated in pink. We didn’t have food at night but breakfast was ample cooked food and continental. The hotel overall is immaculate and a very pleasant place to stay so comfortable and we slept well. The reception guys were really helpful and informative for anything we needed to know about the city. Overall we enjoyed our stay

This is a 3 star hotel which somehow fluked a 4 star rating. I stayed in two other hotels in Romania rated as 3-star and both were much better quality (and cheaper). Despite picking the most expensive room, there were numerous minor deficiencies. The window was tiny (notice how it’s carefully excluded from the photographs) and looked straight onto a decaying concrete wall, offering quite the most dismal outlook I can recall in many years of visiting hotels. This was not improved by the poor room lighting, nor by the failure of the window to close properly. The bathroom had hopelessly inadequate space to put toiletries. The reading light was supposed to be adjustable but always sprang back to its favourite position. The stairway lights didn’t work properly, making them dangerous to descend. The bed was uncomfortable. The breakfast croissants were stale. The breakfast staff, however, deserve credit. They were friendly and helpful. The location is also good.

Marriott upper-scale properties, such as their Autograph Collection &/or Tribute Portfolio brands, continue to miss the mark. Weak management seems to plague many of these properties & consistent delivery of Marriott's Bonvoy Program only exists in the minds of HQ Executives. The experience of Bonvoy Members is something quite different in reality, since members NEVER know what to expect until they check in. Just finished 12 nights in 6 different European Marriott brands in 3 countries & only 1 even bothered to acknowledge our lifetime elite membership status. Otherwise, we received the same treatment as a guest staying at a Marriott property for the 1st time. The Marmorosch is indeed a beautiful property -- or at least the exterior & lobby area are. The rooms themselves are more more like Fairfield Inn properties in the US. Basic to the extreme & poor housekeeping was evident throughout the property. Trash that littered the floor on arrival was still there 3 days later, as were the blood droplets on the bathroom floor, & one has to question what type of housekeeping would leave a bed in the condition of the one in the attached photos? Only 1 side of the huge hand-pull drapes worked & could be opened, so we called to ask that someone be sent to fix the other side. A pleasant gentleman promptly appeared to tell us that they could not fix the drapes because a separate company had to be scheduled to do the repair. We subsequently learned from an honest employee that the non-functioning drapes issue has plagued the property since opening & is well known to owner/management. The property was previously a bank so there is a bar in the lower level Vault area, which one would incorrectly assume to be a beautiful & sophisticated location for cocktails. Unfortunately, as you descend the stairs to the lower level the loud & pulsating disco music immediately lets you know that your expectations are incorrect. We looked in the door & decided to not even bother entering & returned to the beautiful Lobby for drinks, but left after 15 minutes when no one arrived at the bar to offer service, & others who were waiting when we arrived were still unserved when we departed. Breakfast was a manic mess since the room where it is served is not capable of meeting guest needs if the hotel is more than 75% occupied. Many of the food items that should be hot are cold & unappetizing. Never saw a breakfast menu on a table in the first 2 days of our stay, & only after asking about cooked-to-order items that were being served around us on the 3rd day, were we given a menu with several options that are, in fact, available for breakfast. Check-in was the biggest fiasco we have ever encountered at ANY Marriott property. A full 50 minutes to check-in with only 2 employees manning the 4-5 positions & the Bonvoy Member sign on the front desk was completely meaningless. Only after several guests began to openly complain about the wait did a 3rd employee appear, but she gave ZER

Highly disappointed due the poor efforts from the front desk on everything. It seems the team is just trained to do the basic and avoid going beyond expectations. Problem with the deposit: blame the guest. Request to change a room: ignored without not even checking their system for availability. Call Center: never a clear answer. Facilities are fine, location is fine, but service needs to be highly improved.

The staff was very polite and very friendly. The gym was not as expected. It has very little equipment and nearly all cardio machines were out of order.

Hotel location is great. Staff is very helpful. Room condition is great. Just the pillows are not very comfortable. Overall a good stay

This hotel is aesthetically beautiful, the rooms are decorated to a high standard with nothing to fault. Staff were helpful. Our only let down would be location is out of city centre a good 45 minute walk, or rely on Uber and the continental breakfast was a little underwhelming and lacked choice and variety. Coffee not served at breakfast is an extra charge which I’ve never found elsewhere during travels especially when there is no drink making facilities in the room. Beautiful hotel, location more suited for business not a city break and things like breakfast and drink making aren’t great. On a positive note the neighbours dog who visits the front door is lovely and friendly.

Truly great experience. Only thing to point is that the pool is an extra, you need to lay 10€/personne/day... Other than that, really nice !

Someone might ask why 5/5 ! Short story I want to tell you about our long journey from country being in a war. Don’t know why bout we choose that hotel “ IBIS Style Bucharest Airport Hotel “ now I can see it’s was good choice! We just stepped in with no reservations at all after 20h of trip 😬 The hotel staff sorted us out with no questions asked even they were busy enough! We will try the best we can for you! And they did it! It’s special thanks for this, for professional support and service also nice and clean room and good food! 🙌🙌 I would recommend to you all!