Pengguna Tetamu
18 Ogos 2023
AVOID AVOID AVOID. We booked this property because we had seen the pictures and the location, wanted to rest after our camping trip and recover. As soon as we arrived, we felt misled. The building which calls itself LOFT Astoria is unbelievably ugly and not well-kept. The lobby lacked any real details or proper lighting, and it smelled like dirty drainage water. The hotel hadn‘t informed us there was NO FUNCTIONING ELEVATOR for a fourth floor apartment, and I had an injured ankle. We called to see if we could get help bringing the things up; but there is NO RECEPTION or people on call to take care of the property or the guests. As my boyfriend is carrying all the things up, we start hearing men screaming inside the building, no light in the stairs even in the middle of the day, and the floor in the walkway fully drenched in dirty water. The interior of the building looks like a prison, exposed concrete and the like. Inside the apartment, though a lot better, was still definitely not worth the money we paid. There was water coming out of the floor when you walked on it, some kitchen equipment but definitely not enough to cook, blunt knives, coffee maker but no coffee, an old shampoo bottle filled with old soap in the bathroom, an unclean floor and through the windows the sound of fire trucks blasting every 10 minutes. To top it off, they charge extra for cleaning, for towel change, and instead of having a reception to help, have a list of surcharges they are ready to make. The management is disrespectful with no understanding of what hospitality is. We would recommend you save yourselves the trouble and book elsewhere.
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