I have dreamt at staying at villa honegg for many years. It is not an inexpensive hotel so I really had to save up to get an opportunity to come here. Finally, I had the chance to come with 2 friends and was so excited. What I will say is that I have mixed reviews. Pros Beautiful location with spectacular views. It really is a pinch me moment overlooking the lake and the mountains, even on a cloudy day They were kind enough to let us check in an hour early and check out an hour late… more on this later. The included breakfast was really lovely. A lot of variety and you can fill yourself up. Plus it is available until 2pm They had a cinema that was so lovely to watch Netflix in. We had a great time watching a couple episodes of The Witcher Service was very good— we felt well taken care of and staff was very attentive. It wasn’t until check out that we hit a little bump Cons My biggest complaint is that they are not clear about the usage times of the spa. We were allowed in at 2pm on check in day but did not stipulate that we were not allowed back once we checked out. Nowhere on the website, not mentioned upon checkin, not mentioned on the tour of the facilities, not mentioned when asking for a late checkout. In fact, on the tour of the facilities, we were told breakfast was available for hotel guest until 2pm, so we assumed spa use would be the same. When we were checking out, we were planning to go for an hour before heading back in town, we were declined and everyone was shocked that we were shocked. We have all stayed at small boutique hotels before and we have never been declined use of the facilities once checked out. Marcel in management tried to explain but said we shouldn’t have made this assumption, which put a sour taste in our mouth. If breakfast is being served 2 hours post-check out, it is odd to assume the spa rules are completely different. Best to be clear. We had to change out of our bathing suits and move our taxi up, which isn’t a big deal but still a bit disappointing I’m going to be honest… you are paying for the location/spa/view vs the actual hotel rooms. For the price, we were pretty underwhelmed with the room. It felt a little dated (wasn’t expecting modern but it just felt a little worn). Certainly for the price, I was expecting a bit more space and a bit fancier of a room. But it was still decent. The balcony, on the other hand, had a spectacular view and really lovely furniture. If ordering a taxi, best to arrange yourself. We ubered from Lucerne for about 60 CHF. We had the hotel call us a taxi and we were charged 125 CHF to go back to the exact same destination. Finally, there was an uncontrollable amount of flies everywhere in the hotel. It’s hot, it’s summer, I totally get it. But it was getting to the point that it was uncomfortable. I had almost 5 flies on me at one time at one point. My friends I was with also felt it was very strange for a 5 star hotel to not be proactive in getting rid of the fl
Bagus
10 Ulasan