Hotel Kolam air panas di Casablanca

شكرا للفندق و خصوصا الاستقبال دائما اصحاب إبتسامه جميله و فندق دو طابع شرقي و اوروبي و يمتاز دائما بالاطعمة المتنوعة و الحفلات الرائعه مما يجعل الزائر لا يمل و هدا سبب إنجاب العملاء للفندق و شكرا للقائمين على إداره الفندق

Good hotel to stay at for travelling

A serviceable place for one night but no more. Dirty, run down and loud. I stayed for one night here on tour and while the beds were actually comfortable and the linen clean, I can’t say the same for the rest of the room. The bathroom was filled with limescale, to the point where the shower handle was stiff and hard to open. The towels were scratchy and rough. My room’s sliding door to the balcony didn’t lock which was a bit frightening. Outlets are old and loose. Floor smelt of cigarettes. No sound-proofing between room and loud outdoors. We had dinner and breakfast here- both of which were not amazing. Limited selection of food, and everything was cold. But, it was a place to stay I suppose.

Together with two other couples, we had come to Casablanca for a wedding. The hotel is conveniently located in a quiet area with many restaurants in the neighbourhood, the big mosque in walking distance, anything else easily reachable by cheap taxis (beware: tendency to cheat the meter). The three rooms were spacious, one nearly double size from the two others, with separate bedrooms. Poor state of maintenance everywhere, staff tries hard to help. Cleanlines so-so. Beds are comfortable, wardrobes small, baths too, with hardly any surface to put toileteries on. Walk-in showers with grime and mold in corners. Towels vary in shades from gray to brownish and are very frayed, but get changed daily for others of the same quality. The hotel was extremely skimpy with toilet paper, for no apparent reason, to the point that one of us got a big pack from a near-by supermarket to supply all of us. Breakfast from a buffet, quite poor, not a trace of the wonderful local fruit offered everywhere and available in abundance. Coffee is very sad, the machine was broken, so there was Nescafe in its well-known lousy quality with sugared ! milk - none other available in three days.

لا يمكن وصف خدمات هذا الفندق. والعاملين علية .. وكأنك في بيتك الآخر. الطيبة المعاملة. الاستقبال. أحترافية بما تعني الكلمة انا كل عام. اسكن. في هذا الفندق. بمعدل انتي عشر. مرة. وكل مرة يزداد. اعجابي. بخدماتهم اللتي تتطور من وقت. لي ٱخر لا يمكن أخص بالذكر. شخص. بعينة لأن صعب. تشكر. شخص. وتبقي علي اخر. الجميع. الجميع. شكرا شكرا. من القلب

We booked two rooms for ourselves and our two children. We also made reservations for shabbat dinner at the Hotel restaurant. We were assigned second floor rooms. The first night the music from a Morrocon dance club on the lower floor beneath us was so loud, none of us could sleep. We complained to the desk many times and each time they told us it would stop. This lasted until past 3 in the morning!!! Needless to say we were were exhausted the next day rom not sleeping. At the front desk they apologized and said it would NOT happen again. Yet, the same thing occurred Saturday night. Again past three in the morning the music blasted and thumped despite our complaints. When I asked to speak to the Manager he was always unavailable. The clerk said there was nothing he could do and he was aware ”it is a problem for many guests”. When we checked out I again asked to speak to the manager looking for a credit. Again he was off premises I was told and that he would call me. He never did. I tried calling the hotel over 20 times and was put on hold indefinitely, hung up on, and told he was unavailable. I was never able to reach him. When I went back and looked at the other 1 star reviews I see many people had the same complaint about the night club in the hotel. They know this will disrupt the guests but they do not care enough to stop it or alert the guests. They prefer reviews like this. While standing at the desk I heard other guests complaining and being given the run around. Every other hotel we stayed at in Morocco was great. This was horrible. DO NOT STAY THERE＞