Hotel Mesra Haiwan Peliharaan di Casablanca

This is honestly the worst hotel that I have ever stayed at, the rooms are dirty, the beds are filthy and the bathroom had an uncomfortable odor. The staff are rude and we were told at night that we had to switch rooms, they refused to tell us why. If you plan on communicating in English with the staff, you need to consider another hotel as they don't have the necessary language skills to communicate in English. I also wanted to make a complaint about a member of the staff for the way I was treated and he refused to give me his name. The only positive about this hotel is it's decent location, however, there are several other hotels really close by to consider and I wish that I had picked another one. A few tips for you guys that still decide to book this hotel despite all of the above is to not use the taxis in front of the hotel as they try their very best to rip you off, there are more taxis around the corner by the Casa Port train station, use those instead. If you are able to skip the hotel breakfast, you should do so, the selection is poor and the food tastes really bland, they also water down the juice. There are some nicer places to have breakfast around the corner at the Casa Port train station.

This is more of an upscale hostel or low grade hotel. The location is very close to Marche Central and CasaPort train station. The staff were extremely hospitable and friendly, spoke English, and helpful; however, I could only give 3.5 stars due to cleanliness and state of facilities. The common areas were clean and beautiful, but there was no A/C or it didn’t feel like the A/C was on. The room seemed outdated with door o balcony and window fixtures close to being broken. The bathroom had mold and mildew inside shower door. It was nice to have a great selection for breakfast, but none of the refrigerated items were kept cool or on ice, so it’s best to have your food early; otherwise your food will be a health hazard, especially in non A/C environment. Also, some of the bread was moldy and stale, and I had to point it out to breakfast attendant which they removed immediately, but again, the other pastries and cookies tasted stale. Additionally, the website states cooking lessons and a spa. The cooking lessons are only available if the staff is working on day you schedule, and there is no spa onsite. They schedule spa services for you with an offsite spa. The hotel is great for safe, basic stay, and great location that provides a breakfast and great hospitality.

استقبال رائع من الموظفة وصال والموظف جواد كنا بنجلس ليلة واحدة ولكن مددناها ليلتين من حسن الاستقبال كل شي رائع في الفندق الموقع والنظافة والتصميم والمرافق تستحق المدينة فندقا مثل هذا الفندق ويستحق الفندق مثل هؤلاء الموظفين

Good hotel to stay at for travelling

It was like any other hotel except that you feel the luxury here. Didn’t even offer welcome drink or fruit platter just 3 miserable pieces of macaroons in the room. Bed was very comfortable. Went to pool around 6.30pm. Nobody was there to provide towels ?

This is by far the best hotel I stayed in Casablanca. They have the friendliest staff and will go above and beyond to make your stay the best. The room is luxurious and had everything you need to have a special stay

Ideal location for British travellers arriving on late evening flights from the UK as it is a short train ride from the airport direct to the Casa Voyageur Train Station. You can literally see the hotel before the train stops at the station as it is directly outside on the left hand side of the concourse. I have stayed at this hotel on three occasions - over three years. The English speaking reception staff remembered me and greeted me like an old friend on the second and third visit. The hotel is beautiful. The food is fantastic - best scrambled eggs in the world! The location can be noisy as there is a busy taxi rank outside but there are double glazed windows and blackout curtains to keep the noise and light out. As always with Ibis hotels, it is spotlessly clean, well maintained and the rooms offer great comfort.

When I arrived at the hotel I was met at my taxi from the hotel porter, Abdeljalil. He kindly took my baggage and walked with me to reception where Youssef politely and professionally greeted me at reception quickly checked me in and welcomed me to the hotel. I made my way to the room where I have found a clean, well ventilated and modern room with plenty of space for a family, though also an awesome covetable desk that I love the design of. There is a beautiful view from the window over the entire city and many staff members on hand, happily able to provide any assistance needed. While only I have interacted with these two particular staff members, I have seen other guests interact with staff in the bar, restaurant and guest services, where staff appear to take pride and happiness in serving guests to an exceptionally high standard. I also ran in to some other guests who frequently stay at this hotel due to the great experiences in the past. While it is only a four star hotel, compared to the five stars in the city, the hotel is in a beautiful location and having stayed at other five star properties, this hotel actually provides a better level of service over many of the more expensive hotels nearby. The room is great to sleep in and work from, with staff members able to assist guests in obtaining services outside of the hotel with established and trusted partners such as local spas or driving services. For the price paid, I would happily stay here again and recommend it to any other guests. A beautiful hotel, very well managed and perfect for the majority of guest visits.

Teksi senang didapati. Bangunan putihnya sangat klasik. Sarapannya sedap. Biliknya bagus. Penyaman udara sangat baik. Penyaman udara lebih baik daripada hotel lain.

Actually one of my best business trips, i received the best service quality from the front desk to the room, the way they are up to help you with all your needs is something special. Breakfast was perfect and the staff is very helpful