Hotel berhampiran Our Lady of the Sacred Heart Parish, Cebu

We stayed at the Mandarin Plaza for 3 nights at the end of our trip to Philippines. We booked two rooms and they were on the 16th floor. The views were great and it was very quiet. Beds were comfortable and the rooms were really clean. A lot of the TV channels were not working so we were limited in what we could watch however the wifi was sufficient and we could utilise our phones for entertainment. Breakfast was good however a little expensive if it is not included in your room. We paid an extra 1000php per night for an extra trundle bed and then an extra 50% of the room rate for late checkout of 6pm due to a late airport departure. The staff were very lovely and accommodating. Location is very close to the Ayala Centre and we walked there in less than 5 minutes.

Ini adalah kali kedua saya menggunakan perkhidmatan ini dan saya sangat berpuas hati. Ia adalah hotel termurah di Cebu, dan pada hari ini, ia adalah sebuah bilik besar dengan dua katil double yang boleh memuatkan tiga orang. Cucu saya, yang suka bersenam, sangat gembira dengan bilik gim, yang mempunyai jurulatih yang bertugas, ruang yang luas dengan banyak peralatan, dan studio tarian yang berasingan dengan cermin besar. Makan malam adalah perkhidmatan bilik pada harga yang rendah, dengan menu sihat berpusat pada sayur-sayuran, dan dihantar serta-merta selepas membuat pesanan. Jika anda akan menginap di Cebu, Allson,s Inn akan menjadi pilihan anda yang seterusnya.

I would give it a 3/5 for my 3 nights stay! The rooms were clean and quiet. It is away from the loud music or noise from elsewhere. The rooms are new as well. It is cheap so you get what you've paid for. Staffs at the Front Desk can be a little more welcoming to be honest. They will just look at you when you pass by the Reception especially during the afternoon time shift girl and guy and the 2 guys in the Morning are the coldest person ever. I think that what is lacking! They find it hard to greet you even a hi or hello! They should learn from the staffs in the 3 star Hotels in Bohol or Palawan. Despite their Hotel is not new they even out the experience with a sincere and welcoming smile. Could have also been better if they provide a minibar or a water kettle to have some coffee or something. If you are on a budget and no issues with unwelcoming staffs in the Hotel, This Hotel is recommended!

Facilities **Rooms:** Modern amenities and stylish decor. **Spa & Wellness:** Treatments, fitness center, and indoor pool. **Meeting Rooms:** Ideal for business events. ### Services **Concierge:** Expert assistance. **Room Service:** 24/7 with a varied menu. **Housekeeping & Laundry:** Impeccable and efficient. ### Dining **Main Restaurant:** Buffet with international and local cuisines. **Specialty Restaurants:** Italian, sushi, steakhouse. **Bars:** Rooftop and lobby bars. ### Activities **Kids Club:** Engaging activities for children. **Nightly Entertainment:** Live music and shows. **Water Sports:** Kayaking, snorkeling. Overall Experience Luxurious, comfortable, and excellent service, perfect for any traveler.

This time of my stay with them can give 5 star as they might hear my last complain about the kettle for a hot water to make early coffee. This time yes they have it with a 2 bottle of water drinking water plus a pitcher to pitch a cold water on the water despenser on the hallway. Management might have change. The room I request a bigger bed as I'm alone the girl in the front desk find and had my request granted without hasitation it was amazing how they'd been train to become a better costumer service. Very comfy bed soft pillows and had a heavy blanket that you can really sleep well like a baby. had a heavy block out curtain that cannot even hear any noise outside. Had a big tv with enough channel to watch, I always use this hotel every time I travel to cebu often if I catch a available room. Close to port area and accessible to downtown and to SM mall, beside they have Robinson mall on the same building. The food is superb with a good selection of coffee beans, mix with korean, filipino and american breakfast its excellent even the staff had been in deferent attitude this time starting from the security guard to the waiter every one is very polite, every one is very helpful like the quality of 5 star international hotel around the world, I can recommend this hotel for comfort, security and cleanliness.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

Since i tried this hotel last January, i never book any hotel in cebu but Bai Hotel, the staff are so friendly and accommodating, even mu transactions is far from Bai hotel, i still prefer to stay this hotel. breakfast js exceptional, i so love it. I highly recommend this hotel when u com to Cebu.

We had a late and delayed flight but grateful the van (free airport shuttle) waited for us. The lobby was simple & check-in was easy. Before going up to our room, they asked us to get the amenities we need (dental kits, shaving kits & combs). We stayed at the Twin C Room, it has a big ref, kitchen sink, tv, microwave, dining table & chairs & 2 big beds. The bathroom was like the ones in Japan, compact & small. There were no cabinets too. The beds were comfortable to sleep on & the ac was working well. Breakfast was served in what was like a cafeteria hall, it was supposed to be plated but it was served buffet style, breakfast menu was simple. It changes everyday. Location of the hotel is superb & convenient because its connected to J Centre Mall and there were pharmacies, banks, convenience stores & a spa nearby. Happy to have our massage there. The hotel was also beside the Skywater theme park but unfortunately it was indefinitely closed. Checkout was easy too. They allowed us to leave our luggage because we have a late flight, we just came back for it. We weren’t able to avail of the free shuttle going back to the airport because we weren’t able to book a day before (it’s not automatic even if they have your flight information), good thing we have relatives to bring us to the airport. Overall, price was reasonable and we had a nice & comfortable stay here.

Our room was very big, but there was a weird smell, but that may be die to the renovations I’ve been making. We stayed in the development that was not completely done. Excellent pools and a very nice beach area offers, if you’re willing to spend the money, anything you’d like to do at a beach. there’s a bar along seafood bar we can get oysters crab, and even lobster.

Amazing spa service with amazing result for lobby. Look Sunset bar was strategically located next to the swimming pool and the infinity view of the ocean. Dinner buffet was surprisingly romantic, situated in the garden next to the bay front left the ambience however, they need to consider to pack their table and chair later not when the guest are still having their dinner so attitude was great everyone’s greeting you and treating you l with friendly and welcoming attitude:From the front doorman to the kitchen stuff you met at the corridor. Since Ball is the heart of energy after 8 pm with the set up of pool, table, darts and acoustic band at the night, the other part of the result were quiet and not so happening .. the room facing sea with amazing view come with the one chair balcony which supposed to be 2. there’s a tiny bit of smell on the right side bed if you’re sleeping there close to the wall of the bathroom.