Rude,uncourteous and robbing attitude of staffs abd management of an international organization was shocking. I booked for 10 days in the first week of May, for the dates,May 27th to June 5th, but I chkd in on 26th itself a standard AC room for 2 adults, at the time of direct phone call booking the tariff I was told was INR 2476, inclusive of GST and complimentary breakfast for 2...while checking in on May 26th, I was told by the female front desk incharge that 8 had to pay first for 2 days and then pay the rest in incriments for my 10 days stay,I wasasked to pay INR 2594 per day, when I asked why change she literally slapped a tariff card in front of my face. I paid INR 5188,on 27th ,there was another manager to whom I paid for the next 4 days till May 31st, he charged INR w500 per day, I asked why the change he said something like its like that it will decrease after initial payment, but didn't give me any details. On May 30th I said, to the same male front desk manager I will pay the balance 4 days till 5th,he said there will be a tariff change and he can help me to have a late check out if I pay on June 1st, when I asked what does he means by tariff change, he said some unclear technical margon about chk out chk in tining etc. On June 1st, when I went to pay the female staff was there, she asked me to pay a balance of Rs 200 for the previous 6 days I asked her to show me the invoice and made her do a tariff calculation, that's when I was told the first day of stay all guests are charged INR 100 as club associations fee and rest of the days,INR2476, so I was akteady charged INR 214 excess, then she apologized and said since today on June 1st it will be considered a new check in ,,I had to pay for the breakfast INR 200 per head, I said I won't as I am going to continue my stay, then she reluctantly Saud ok pay for one person, I said NO , I don't want any adjustments for late check out, and I will pay right wlaway for the next 4 days. Then came the shocker, she said rhe room tariff for 1 day now isINR 3900, I asked how cone they hiked 50% in one night and without information and also I hooked for 10 days when the tariff was 2476, the management refused to budge In the end I refused to pay 3900 for June 1st and paid the old tariff a d checked out and was fortunate enough to find a better place with much better tariff nearby. They don't keep enough water bottles,nor do they clean impeccably, no room service, breakfast is decent,property is good,for public transport but rooms are old and just one plug point
70 Ulasan