Hotel berhampiran Summerdale Park, Chicago

Hostel was secure. Staff were friendly. There are lockers in each of the rooms. 1st floor bathrooms only have shower curtains, where as on other floors there are more secure doors in the bathrooms for showers. Breakfast can be a bit chaotic closer to the end time, but there is a good selection. There are plenty of space in the kitchen and cubby holes to place food (make sure it's labelled with labels provided and stored correctly.) There is also a water filter inside the kitchen for drinking water. About a 5-10 minute walk from the Brown line. Close to the Zoo and other attractions. Plenty of places nearby to eat.

Great location, and good price, amazing people at reception and valet. Friendly and accommodating, humble staff. Always willing to help. Good clean rooms, not really posh luxury or modern but well kept and clean, specially the shower/toilet bathroom is super clean. The area is super busy specially the street where you drop your car for valet but it works smooth without any troubles. One extra ordinary point: check in check out is smooth, straight forward and the quickest I have experienced.

Best experience you could possibly have at a hotel. From the staff to the room. Delightful.

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Checking in at the Congress Plaza was so straight forward. I was upgraded without asking to a King size bed with a lake view. The room was perfect. Fridge, safe, TV , Coffee and water.

This may be a 2 star hotel but the location is absolutely amazing! It’s only a 4 min walk to the station! The surrounding area has many stores including groceries and restaurants! Only a few Stations to tourist area. Room has great view and amenities are adequate, had everything we need! Price is very justified, Recommend staying here~

The first night our temp would not go below 74-75 no matter where we set the thermostat. The next day we left for the day & evening. I told the staff about that and they said it would be fixed. We got back late at night to find it was g fixed, it was now warmer, and the hvac closet was wide open and would not close.. Housekeeping never came to our room. When I complained the next morning I was told the hvac system was designed to only turn on when there was movement in the room. I clarified, “so it doesn’t work when I’m sleeping in bed and not moving?” She said yes, that is the case. That is insane. Finally though after the 2nd day it miraculously got fixed and we got housekeeping.

酒店比較乾淨，在一個大的酒店公園里麪，離機場十分鐘。唯一不足是配套，沒有超市，飯店。房間裏的水是收費的，3刀一瓶。