We like Hampton Inn Suites by Hilton Montreal-Dorval. The room is spacious and clean. We had a King size bed and a sofa bed for 4 people and it was good. The breakfast was great. This is a busy hotel so sometimes people were hard to find a table to sit and eat. But it was not a big deal.
The first night we were supposed to check in the system went down and we were not able to get into a room until later at night. By the night audit staff Khalil was amazingly accommodating. He found us an empty room to stow our luggage and rest and once it was up and running he got us into the room we booked for. The next day Angie did a phenomenal job managing the desk all by herself and solving the issue from night before. Would 11/10 come back to stay here.
I recently spent a couple nights at the Sheraton Montreal Airport (one night stays on each end of a trip) and while the stays were good overall, I would say there's a lot of opportunity for the hotel to improve. I've stayed here many times over the years, but I haven't been in a couple years. Returning this time, I felt it was a good hotel with a lot of potential. I just got the feeling there is a lack of attention to detail in a lot of areas. The first night I stayed, there was no explanation of the dining situation. The television stated the restaurant and room service was not available. When I went down to the lobby I noticed the restaurant is in fact running. I'm not sure if room service is also open and the information was outdated. The Club lounge was also closed. They do provide soft drinks and complementary sandwiches which is a decent compromise however. There is a beautiful new fitness centre, but it was initially difficult to locate. It would have been nice that its location was explained when checking in and better signage. After walking around I finally asked a cleaner for its location and eventually found it. The machines don't seem to have television or anything hooked up to them which would be a welcome addition if possible. Overall this is a good hotel with a lot of potential. It felt like things got shut down due to Covid and just never really restarted. While other hotels have made the move back to normalcy, this one still felt like it was in transition. The staff were friendly and the facilities are clean. Some of the furniture is probably due to be replaced, but again we are talking minor improvements. I would return to this hotel, I just hope to see more things back to normal and better communication. Not having room service is a big problem.
This hotel is conveniently located in the terminal at the Montreal airport. The rooms are large, clean, and modern. It’s a perfect place to crash if you only have a few hours and don’t want to go off-property.
My only complaint is about a staff member’s error. While I had pre-paid for the room, I was asked to place a credit card on hold for incidentals, which is normal. At checkout, I confirmed we were all set (no charges). Later, I found my credit card had been charged over $100 for something. The hotel said they made a mistake a refunded the charge, but I have now been charged an international transaction fee for both the charge and the refund, which is really annoying since I didn’t purchase anything.
Easy walk from the airport for anyone in average shape. There is a shuttle too but if you look at the list of shuttle services at the airport (door 8, departure level I think), you won’t see the Aloft. It’s under Marriott Bonvoy.
The room was easily the cleanest one I’ve ever stayed in (standard king). The staff were very friendly and helpful. The only complaint would be the lack of shampoo in the otherwise spotless shower. Also, most of the menu items were unavailable because it was later in the week (Thursday).
We were surprised how quiet this Comfort Inn was, since it was so close to the airport. The rooms were clean, the desk person Melanie was very friendly and super-helpful, and though there’s no restaurant on site there are snacks available for purchase so you can get something to eat if you’re in a rush. We got a great night’s sleep and we would definitely stay again. Thank you!
Saya mempunyai penginapan yang sangat menyeronokkan! Bilik itu besar dan selesa. Bufet sarapan pagi adalah baik, dengan banyak pilihan. Kakitangan membantu dan bersopan santun dan saya sering menggunakan kemudahan kolam renang! Ini membuatkan saya gembira! Bagus! Btw tunang saya pun suka bilik tu.
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