Hotel terbaik di Dean And Shelton

We love the garden areas at the front of the hotel - lots of statues, ”animals”, solar lights, and additional plants etc. These have increased over the years that we have visited the hotel, and it's pleasure to see them and discover the ”new arrivals”. They are a personal touch by the hotel staff and I understand that guests also now have added to the collection. It far beats the impersonal, sterile corporate appearance at the front of most hotels, and it really welcoming. Well done staff - keep it up. More hotels should follow suit! Hotel staff very helpful and not ”jobsworth”. Clean and tidy hotel and comfortable room. Thank you.

All the rooms I've stayed in over the number of weeks I've been working away have been clean and tidy. The staff are very friendly and happy to help with anything. However, one member of staff called Les goes above and beyond his duties which is greatly appreciated. Les quickly noticed during my first stay that on a morning I have 3 heavy boxes containing work equipment that I have to take to take too and from work. Les took it upon himself to remember the time I leave for work so gets ready to open the doors in advance and helps me carry my boxes to my van. He is such a friendly man who obviously takes pride in his job and always puts the customers first. It’s my pleasure to have met all the staff but Les in particular. In my opinion Les should be the first in line for any promotions on offer at the travel lodge.

I stayed here with over a hundred colleagues as part of a national annual conference. It was convenient having a room in the same building as the conference rooms as I did not have far to go at the end of a long day. There are a number conference rooms of varying sizes which was useful for break out areas/ smaller meetings. The phone signal and general connectivity is terrible and really let the venue down. Our plenary sessions were disrupted by videos that could not be played, poor audio and trying to make a phone call was very difficult. This really needs to be sorted. My room was basic but not very clean. There was a long hair in the shower, sticky bathroom floor with some suspicious looking stains. I asked for this to be cleaned on my way to dinner, returned to find it was exactly the same. All our rooms were single occupancy but the single beds had not been put together to make a double for more comfort, unsure why and when I requested this, it still was not done. The ventilation is poor, the smoke alarm went off as I dried my hair with the blow dryer. Staff turned up promptly to investigate and I overheard them say it was likely a shower that had triggered the alarm which suggests a known problem. As a mother reviewer mentioned the shower pressure is non existent, it was like trying to have a shower with. cup of water. The food offerings were poor and I was pleased to return home to my own bed after two nights. Next time I might be better off staying at the nearby Premier inn where some colleagues stayed.

I have been visiting Racecourse for the best part of a year. Given that a new work role has taken me away, I felt now was the time to give a final review of a hotel I have so enjoyed staying at. The staff are brilliant. Special shout outs to the lady on breakfast who always sorted my poached eggs (I’m sorry I’m bad with names) the receptionist who sorted the shower head (you’ll know who you are!) and the dapper chap who put up with my colleague Mr Mutch and his lemonade demands. The rooms are consistently good. The mini gym is well equipped. The food is excellent. The EV charging is good (use the 7kw if you are staying!) I have no criticism of this hotel and there is a reason I returned every week for nearly a year. I will miss the hotel and the staff! Unfortunately I assumed all HI’s would offer the same quality and have found this to not be the case. A really credit to the IHG brand.