Hotel terbaik di Como

My wife and I chose Lake Como and this hotel in particular to share our wedding anniversary and we were not disappointed. The hotel is beautiful and in the perfect location. From the moment we arrived until we left the staff were warm, welcoming and attentive to our every whim. A special mention must be made for Alberto who takes customer service to another level. He was always available, if not in person then via Whatsapp and nothing was too much trouble for him. Additionally, he was very entertaining company and only added to our experience. We would thoroughly recommend this hotel if you are considering visiting Lake Como.

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

We only spent 2 days as we were commuting from Venice to Zurich with a quick 1- 1/2 day stop by train in Como. This Hotel was perfectly located in Como Center and walking distance (12 minute walk) to the Train station. Took the Fast Ferry to Bellagio, and Menaggio for a quick look around and food. Only spent one night there and it was very basic but clean.

Tucked back behind some lakefront restaurants, this gem of a hotel was a true find. Quaint, charming, well-appointed, and an excellent location. It's like you are in an old convent with courtyards that has been lovingly restored and updated. Old stone walls in the rooms. There is only a small sign on a wall on the walkway back to the hotel - you will miss it and not know if you are in the right place, but the staff of the restaurants probably get asked so much, that one of them approached us and asked if we were looking for the hotel. :-) No street noise. Breakfast under the arches outside the main entrance started our days beautifully. Food was probably the best we had for breakfasts in two-week trip. Fresh fruit included berries; pastry and bread selection was great, cheese, vegetables, grains - something for everyone. The front desk staff were super helpful and warm. We loved our room - the Coloniale. Easy key-pad entry, umbrellas for use (which we had to use). This property exudes character and is not your run-of-the mill chain. It is a boutique experience and we loved every minute of our stay!

The staff are friendly and the location is relatively ideal except for the church which the hotel backs onto. The breakfast was good and the room was a pretty good size, but the AC was rattly and the beds were uncomfortable with flat pillows. There were no additional pillows in the room, instead we had to ask at the desk. We didn't get fresh towels until we asked for additional ones either and the walls were pretty thin. The elevator was also very small And then there was the bathroom. Very little thought had gone into the bathroom. The configuration was all wrong and seemed to have been designed in a hurry with accessibility (fortunately not a priority for us) an afterthought. There were two showers, one in the back where there was not even a light, a tiny shower head, half unusable shower rack and the bidet right in front of the shower door. The ”accessible” shower with seat was right in front of the door with no screen, nothing to protect the door or the rest of the bathroom. The positioning of this shower and the rails didn't seem to be cohesive for actual accessible use that would allow a disabled person dignity and independence. The toilet and the sink were both huge which again didn't make it seem very disability friendly. There were also two toilet roll holders for some reason. As me and my friend could also only just fit into the elevator, I have my doubts about a wheelchair being able to fit in there Como was beautiful, I hope to go again, but not at this hotel!

I stayed with my sisters in a triple room , 2 singles and a put you up bed , the room was nice , two balconies but no views, the room was cleaned daily , the position of the hotel is great , just outside the wall of como so a 10 minute walk to the lake. The pool was cold but we had a swim, the staff were helpful all the time, extra pool towels provided.

The best possible location, right on the square, two minutes from the lakes edge. Clean, plenty of white cotton sheets and towels, spacious shower with nice smellies provided etc. Moustach (apologies for spelling!) on reception was lovely, quick check in (early too!) and must also recommend the €15 per person breakfast. I am coeliac and they were very good catering for Gluten Free. My only pointer would be that Italy often follows a rule that aircon can’t be below 22. So it did feel that our aircon wasn’t quite adequate. Reception did provide a fan which helped and we slept well mid August. I went with a friend as part of a wider trip but do intend to return to Como with my husband, I will be rebooking at the Alberto Firenze. You couldn’t ask for more!