Ulasan Mondial am Dom Hotel Cologne - MGallery Collection

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for your positive review! We're thrilled to hear that you enjoyed our hotel's location, the spacious and modern rooms, and the amenities like the kettle and mini fridge. It’s also great to know you appreciated the shower pressure. We look forward to welcoming you back soon! Sincerely, Alexandra Riedinger- Sales Manager

Jawapan daripada Pihak Penginapan: Dear Guest,thank you so much for your wonderful review of Hotel Mondial am Dom Cologne-MGallery! We are delighted to hear that you enjoyed your stay with us and found our location convenient for exploring both the Cologne Cathedral and the old town.It’s great to know that you appreciated our friendly staff, clean and functional rooms, and the variety of TV channels available. We’re also glad you found the secure parking convenient and enjoyed the nearby Fruh bar/eatery.Your kind words and high recommendation mean a lot to us. We look forward to welcoming you back on your next visit to Cologne!Best regards, Alexandra Riedinger-Sales Manager

Jawapan daripada Pihak Penginapan: Thank you for your wonderful review! 🌟We’re delighted to hear that you enjoyed our spacious rooms and found our staff to be friendly and nice. It’s great to know that our convenient location near HBF was a plus for your stay. We look forward to welcoming you back to the Hotel Mondial am Dom Cologne-MGallery on your next visit!Best regards,Alexandra RiedingerSales Manager

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for your positive review of Hotel Mondial am Dom Cologne-MGallery! We’re delighted to hear that you enjoyed our clean and modern rooms, as well as our convenient location. Being so close to the train station, Cologne Cathedral, and the old market is indeed a great advantage, and we're glad it made your stay more enjoyable. We look forward to welcoming you back soon! Sincerely, Alexandra Riedinger- Sales Manager

Jawapan daripada Pihak Penginapan: Dear luke_middlebrook,thank you so much for your kind feedback! We're delighted to hear that you were pleased with our booking service and benefited from our expert advice on the local area. It's wonderful that we could assist you with recommendations for the Christmas markets and be a part of your engagement celebration.We appreciate your honest feedback regarding the room size. We will discuss this internally to ensure we consistently provide the best possible comfort for our guests.Once again, thank you for your praise and recognition of our service. We look forward to welcoming you back in the future.Best regards,Alexandra RiedingerSales Manager

Jawapan daripada Pihak Penginapan: Dear Christopher,Thank you for taking the time to share your wonderful feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and appreciated our prime location near the Cologne Cathedral and the train station.It's great to know that you found our staff to be friendly and courteous, and that you were pleased with your well-appointed room. We apologize for any inconvenience regarding the absence of hair conditioner, and we will certainly take this into consideration for future improvements.We're also glad to hear that you enjoyed our breakfast buffet; we strive to offer a variety of delicious options to start our guests' days off right.We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Warm regards, Alexandra Riedinger / Sales Manager

Jawapan daripada Pihak Penginapan: Dear Danny, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our central location and the proximity to the Dom and downtown attractions. It’s always our aim to provide our guests with a convenient and memorable experience. We hope to have the pleasure of welcoming you back to the Hotel Mondial am Dom Cologne-MGallery in the future!Best regards, Alexandra Riedinger-Sales Manager

Jawapan daripada Pihak Penginapan: Lieber Suhan,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Jawapan daripada Pihak Penginapan: Dear Guest,thank you so much for taking the time to share your wonderful feedback with us! We are absolutely thrilled to hear about your thoroughly enjoyable stay.It's fantastic to know that you found the bed comfortable, the room well-appointed, and that you had a great experience with our breakfast offerings. Our team takes great pride in providing a delightful dining experience.Moreover, we are delighted to hear that our staff exceeded your expectations in terms of friendliness and helpfulness. They truly aim to make every guest's stay as pleasant as possible.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future.Warm regards,Alexandra RiedingerSales Manager

Jawapan daripada Pihak Penginapan: Dear Chung ho,Thank you for sharing your experience, and we regret to hear about the challenges you faced due to the rail strike affecting your travel plans to Hanover.We apologize for any inconvenience caused by the situation, and we understand that alternative transportation options can be challenging, especially for international travelers. Unfortunately, our standard policy does not permit refunds in such cases, as we have commitments and obligations to maintain.In situations like this, we recommend exploring alternative transportation methods such as long-distance buses, flights, or car rentals. Given the considerable distance of 300km, taking a taxi or Uber may be expensive and may not be the most practical option. We sympathize with your predicament and understand the frustration caused by the unexpected circumstances.We appreciate your understanding of our policy, and we hope that future travels bring you more convenience and fewer disruptions. If you have any further questions or concerns, please feel free to reach out to our customer service team for assistance.Safe travels,Alexandra RiedingerSales Manager

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your kind words! We’re delighted to hear that you enjoyed our excellent location near the old town, cathedral, and museums. We look forward to welcoming you back to Hotel Mondial am Dom Cologne-MGallery in the future! Greetings from Cologne, Alexandra Riedinger-Sales Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Jawapan daripada Pihak Penginapan: Dear Sam_NFFC,thank you very much for your positive review of Hotel Mondial am Dom Cologne-MGallery! We are delighted to hear that you found the hotel itself excellent, with a great location and convenient facilities nearby.We strive to provide our guests with top-notch service, and it's wonderful to know that we met your expectations. If there are specific aspects that you particularly enjoyed or areas where we can improve, please feel free to let us know. Your feedback is important to us as we continuously work towards enhancing our services.We look forward to welcoming you back to Hotel Mondial am Dom Cologne-MGallery soon and providing you with another enjoyable stay.Best regards,Alexandra RiedingerSales Manager

Jawapan daripada Pihak Penginapan: Dear Xiaojie,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager