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Boutique Hotel Herman K
4.2/527 Ulasan

Boutique Hotel Herman K

Copenhagen Center Copenhagen|0.21km dari Georg Jensen
My husband and I traveled in September 2023, stayed two nights as Platinum members. We had used two of our Suite Night Awards and was notified 4 days prior of our upgrade so we were initially excited for stay - the suite was supposed to have an outdoor terrace which we we're really looking forward to. With prices of hotels in general in Copenhagen, we had booked a regular room for around $350/night, and after reading the bad reviews we were thankful for the suite upgrade hoping it would make it worth the money (many of the bad reviews were regarding room size, so we thought we dodged a bullet) We arrive a little after 2pm, after walking from the metro station. We were told our room was not available because they had platinum members who had a late check-out; no problem - we stored our luggage and walked around a bit. We came back at 4pm and our room was ready (luggage was not brought to the room which would have been a nice touch) - when we entered our ”suite” it was not the suite we had been promised, it was a weird two floor loft, no balcony/outdoor space. Small bathroom without tub - it looked weirdly out of the 70s with wall to wall carpet. We quickly learned that the walls to the outside are not sound proof, even on the 5th floor - voices, garbage, bottles, we could hear everything. When you walk in, reception isn't visible - only a sterile looking concrete bar in the middle of the room. No one greeted us. I had to ask the ”bartender?” where reception was - she pointed to a small desk behind a huge pillar, not visible when walking through the door. Breakfast that was included in our room rate was just okay. Both mornings when we went down, service was extremely poor and workers seemed extremely disorganized - the first morning we finished our meal before our coffees came. The wait time was absurd. The second morning I asked my husband to go down and order our breakfast while I walked ten minutes to Anderson & Maillard to pick up pastries and by the time I got back our table was still empty. We had a late flight (5pm) our last day, so we asked for late check-out and we're told no... that they needed time to clean the room. I was sort of taken aback by this because we, ourselves, couldn't check-in at 2pm given a late check-out when we first arrived. Plus, it's supposed to be guaranteed by Tribute Portfolio hotels for status members but apparently they don't honor that. We asked for an extra half hour, so we had to be out by 12:30pm ET. The bathroom shower didn't drain and is ”curbless” so water flooded the entire bathroom every time; we couldn't take back to back showers, instead having to wait until the water went down beforehand. Service was absolutely terrible for the amount of money they charge. It felt like they (the hotel and the workers) want to be this very edgy, hip place but fail to remedy the basics of customer service and the hospitality industry. We were glad to check-out and move onto our next destination, which says a
25Hours Hotel Copenhagen Indre by
4.3/5132 Ulasan

25Hours Hotel Copenhagen Indre by

Copenhagen Center Copenhagen|0.33km dari Georg Jensen
I am Danish and I would not say that 25hours hotel is a luxury hotel. There are many shortcomings. It is beautifully located in the middle of Copenhagen behind the Roundtower. It is well soundproofed, so you can hear minimal outside noise at night. It is comfortably furnished and the mattresses on the beds are good. However, a mattress topper was missing. Breakfast was fantastic and dinner at Neni as well. The staff were nice, but not that service minded. The window in the room could not be opened. No rooms have a real bathroom. There is a separate toilet and shower and the sink is located in the room. We didn't like that and didn't think there was any luxury in it. Only body soap, shampoo and body lotion are available. A luxury hotel has a somewhat larger selection! There are only free channels on TV because the hotel believes that guests can chromecast what they want to watch. (I wonder how the foreign tourists do it)? The chrome caster in our room didn't work and since we are not young and going out on the town, we had been looking forward to enjoying the evening with a good TV programme. We were probably cheated there! The receptionist apologized and only after asking for a refund of the price, could she offer us a couple of vouchers for the bar. We think this was very petty of a so-called luxury hotel where you expect things to be in order. But she wanted to mention it to the morning receptionist so we could get a refund. She apparently forgot about this because there was no comment about it at checkout and the poor receptionist who was all alone didn't know what to do. The line behind us was growing, so I suggested that she could refund us the breakfast, which she was relieved about. At check-in we were told that there was a sauna and we could borrow bathrobes and slippers at the reception. We said we would look forward to this until the next morning. But fooled again... when we wanted to go to the sauna after breakfast, we were told that it opened at 2pm... honestly why didn't the receptionist mention it the day before. Service.. no, unfortunately the hotel does not know this word. We really like to go to luxury hotels once in a while on different occasions, precisely because we know that things just work there - like Guldsmeden's hotels, Nimb and D'angleterre. But 25hours Hotel unfortunately does not fall into this category. What you pay for here is exclusively the decor, and it is paid dearly.

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Boutique Hotel Herman K
4.2/527 Ulasan
Copenhagen Center
My husband and I traveled in September 2023, stayed two nights as Platinum members. We had used two of our Suite Night Awards and was notified 4 days prior of our upgrade so we were initially excited for stay - the suite was supposed to have an outdoor terrace which we we're really looking forward to. With prices of hotels in general in Copenhagen, we had booked a regular room for around $350/night, and after reading the bad reviews we were thankful for the suite upgrade hoping it would make it worth the money (many of the bad reviews were regarding room size, so we thought we dodged a bullet) We arrive a little after 2pm, after walking from the metro station. We were told our room was not available because they had platinum members who had a late check-out; no problem - we stored our luggage and walked around a bit. We came back at 4pm and our room was ready (luggage was not brought to the room which would have been a nice touch) - when we entered our ”suite” it was not the suite we had been promised, it was a weird two floor loft, no balcony/outdoor space. Small bathroom without tub - it looked weirdly out of the 70s with wall to wall carpet. We quickly learned that the walls to the outside are not sound proof, even on the 5th floor - voices, garbage, bottles, we could hear everything. When you walk in, reception isn't visible - only a sterile looking concrete bar in the middle of the room. No one greeted us. I had to ask the ”bartender?” where reception was - she pointed to a small desk behind a huge pillar, not visible when walking through the door. Breakfast that was included in our room rate was just okay. Both mornings when we went down, service was extremely poor and workers seemed extremely disorganized - the first morning we finished our meal before our coffees came. The wait time was absurd. The second morning I asked my husband to go down and order our breakfast while I walked ten minutes to Anderson & Maillard to pick up pastries and by the time I got back our table was still empty. We had a late flight (5pm) our last day, so we asked for late check-out and we're told no... that they needed time to clean the room. I was sort of taken aback by this because we, ourselves, couldn't check-in at 2pm given a late check-out when we first arrived. Plus, it's supposed to be guaranteed by Tribute Portfolio hotels for status members but apparently they don't honor that. We asked for an extra half hour, so we had to be out by 12:30pm ET. The bathroom shower didn't drain and is ”curbless” so water flooded the entire bathroom every time; we couldn't take back to back showers, instead having to wait until the water went down beforehand. Service was absolutely terrible for the amount of money they charge. It felt like they (the hotel and the workers) want to be this very edgy, hip place but fail to remedy the basics of customer service and the hospitality industry. We were glad to check-out and move onto our next destination, which says a

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