Cabinn Copenhagen

The hotel is quite new and has a lot of facilities. There are plenty of tables at the lobby that people can grab a drink or have a takeaway meal there. They have a happy hour deal of DKK$50 for 2 bottles of beers. The overall stay is pretty good and the staff are helpful and friendly.

Hotel is decent. A bit small but if you are only staying a few nights it should be alright. The location is also fine.

The only good thing about this hotel is the location - that it’s sort of near the central station. It’s relatively cheap in the city but it is not that cheap at all. What you get is - short of staff at reception at all times, it’s too “no-frills” that you are short of everything you need such as shower gel. And there is no phone for you to call the 24/7 reception. You need to wait endlessly just want to get a pack of shower gel. Even the staff is free, he or she was just not willing to give a helping hand. I told the staff that “I waited for 20 minutes already just to want to get a pack of shower gel. Your booking system is now down. Can you pls help?” And then I was scolded by the staff that my attitude was bad and I had to wait for get my number called. I really cannot make any sense of this kind of terrible customer service. Why didn’t an unhappy customer got pacified but instead being scolded? The carpet at the room is terrible, it got damp as there is no door in the shower and water is spilled out onto the washroom floor and then the border of the carpet. The pillow cover is shabby with hair. Therefore is no air-con and is stuffy. I hope I had paid more to stay at another hotel.