Hotel berhampiran Centro Comercial "Confraternidad", Cuzco

Cusco, Peru was the first leg of our first trip to South America and the Palacio del Inka hotel/spa made our first week so memorable. Months in advance prior to our arrival, Emerson and his fellow colleagues on the concierge team worked with us to select tours/excursions (through their travel agency partner Venturia) that were right in line with what we were looking for. Upon arrival, the hotel’s check-in process was both efficient and welcoming and everyone on the staff (including the GM) came out to greet us. The bar and restaurant staff learned and used our first names all week and that really made us feel at home. Plus, the food and cocktails were both top notch! The bartender also gave a terrific pisco sour making lesson while we were there. Make sure you ask about that activity! The hotel is beautiful and this property has one of the best Luxury Collection hotel spas that I’ve ever been to (a great variety of treatments and water therapy stations). The former mansion that this hotel now resides in also has a rich cultural history and a wonderful collection of artwork so please take their property tour while you are there…you’ll be glad you did. Overall, I want to say that every aspect of the Palacio del Inka experience was absolutely amazing and we highly recommend it for your stay in Cusco.

In addition to Fabrice ROBERT's opinion of October 3, 2024, the SPA is noted for its poor management of its customers. We came to this hotel twice (Room 212 on the nights of October 1 and 2 and Room 114 on the nights of October 4 and 5) and we were never able to push the door of the SPA because our appointments were canceled at the last moment without any valid reason. Not to mention the luggage service which had difficulties finding our suitcases left in storage for one night when our 2nd stay arrived. Such services are unworthy for an establishment of this 5-stars hotel category. In conclusion of great inequalities in services according to the services concerned in this Hotel.

1. 위치는 아주 좋음 2. 조식은 평균 3. 스파나 운동시설은 평균이하 4. 직원들은 훌륭함

The best hotel experience for me in all of my travel. The saying you get what you paid for is so accurate. Yes, it’s pricey to stay here but boy is it worth it. This hotel is truly a paradise and oasis for your long day of traveling and hiking. First the hotel is beautiful and centrally located. There are so many activities and amenities that the guests can participate in the hotel. We did the hotel tour and interacted with the baby alpaca. Second, the room and the amenities provided in the room were so carefully throughout. The food during breakfast was great and there were varieties. But what truly make this hotel stand out for me is the staff. From the bellboy, to the front desks and the servers.. all the staff treated all the guests with care. We had an issue with our pickup at the train station (no fault of the hotel or us) but they were very apologetically about it and the staff wanted to make sure we were ok which we were. All in all., if you have the money to spend.. stay here. It was such an amazing two nights experience for my husband and I,

The hotel is located in the heart of Cusco near the shops and restaurants. The place has a clean and modern look. The customer service is good and helpful for travellers. The room was good and average-sized. The floors tend to be tiled and with the room being cold it made it uncomfortable. A use of carpeting or a rug would have been most helpful. The soundproofing is poor and the traffic outside feels like it is inside. This leads to poor sleeping with the sounds of the usual noisy Peruvian traffic. It is advised to bring earplugs, but even they may not help. The bathroom is good providing toiletries and a much-needed hot shower. There is a radiator in the room, but it only turns on from 6 pm till morning. It is a shame that the warmth and sleeping atmosphere of the room is poor as everything else is fine. Hopefully, a refurbishment of the hotel can improve these issues.

Location is very good in the center of tourist spot. The issue I had was that my room did not have any ventilation and the room was not big enough as Trip com said.

We had stayed at the Monasterio before. Twenty years later, the hotel remains the same: excellent in every way. Perfect location, impeccable service, excellent breakfast. The only problem: the suite was so spacious and comfortable that we ended up spending more time at the hotel than we intended...

This is an amazing hotel. Somehow the rooms, the spaces in the hotel, the pool, the courtyards, the restaurant, all look better in real life than in pictures. The property is very special. When you arrive they tell you a little about the history of the property (going back to Pre-Inca times, apparently), and introduce you to the amenities and services—this experience alone will make you feel that you are staying in a special place. BTW, they pump oxygen into guest rooms via HVAC, so you ease into the high altitude of Cusco. The amenities are exactly what you would expect from a hotel at this price point: unlimited bottled water, mini-bar that has complimentary snacks and drinks (including alcoholic), beautiful pool, deferential front desk staff who are eager to help and efficient at completing your requests, fantastic breakfast, and much more. But where the hotel really excels is service. They really go above and beyond what you would expect. Saul, a gentleman at the front desk who checked us in and gave us that introductory hotel history tour, ended up being our main concierge/server for our entire stay: he made himself available to us at any time of day and night to assist us with reservations, with room service, general advice—he made us feel comfortable and welcome which goes beyond just professional responsibility. Similarly, Omar, another gentleman at the front desk, was super-efficient at booking a tour guide for Machu Picchu and all his recommendations for places to see in the city proved to be excellent. A couple of stories that demonstrate the quality of service here. One morning one of the handles in the shower came off when I applied too much pressure and chipped a little bit when it fell to the floor. I put it back on because I was still using the shower and completely forgot to tell anyone in housekeeping or front desk what had happened. By the time we got back to our room, housekeeping had already noticed that small chip and had the handle replaced. Impressive attention to detail. The second story is when my husband lost his phone and we started panicking because we had to leave to go to the train station to catch a train to Machu Picchu, which, of course, we couldn’t miss. Even though it was a tense moment for us and and we lost our cool, the waiters at the restaurant and housekeeping kept their cool and sprang into action, helping us find the phone and ensuring we make it to the train station on time. Big kudos to everyone at Palacio Nazarenas. Phenomenal place and phenomenal people!

酒店裡養着一衹羊駝，非常温順可愛，而且乾淨。

Wonderful place, perfect restaurant, I think it’s a best hotel at this location