I have stayed at the Red Squirrel before as it is the closest hotel to my elderly mother. The accommodation has always been basic but adequate, but I don't know what happened this trip; maybe new staff or less staff, but I said I'd write a review in the hopes they would read it and do better. My husband and I booked this for the day we arrived in Ayrshire to take my mother out for a much-needed reprise from caring for my elderly Stepfather who has dementia. This involved me staying with my stepdad while my husband took Mum out for a trip to the hairdressers and a couple of big stores which she is never able to do unaided. Afterwards, we said our goodbyes exhausted and headed to the hotel. We got our room card and headed over. The room was large enough and clean enough but the walls had holes in them as if someone had been in a hammer fight. The bed was comfortable enough and we washed up to go for a quick dinner. Nothing I could fault in the restaurant except it was slow. The food was good and we headed to the room to sleep, but not before I'd asked about a late checkout option which was £20 to give us 2 extra hours. I paid this as I knew we needed it. Sleep was fine as the beds were comfortable, but I got up first and had a shower. I discovered the shower curtain didn't reach the bath so by the end the floor was soaked. I also never heard my husband getting woken by a housekeeper banging on the door demanding attention. He opened it to be told checkout was 11 and we were late. My husband told her we had paid for a late checkout and were fine till 1 pm, to which she said she would need to go check that. Surely something that should be done first thing. Awakened my husband went for his shower, but when finished we realised there were no extra towels. We had a family room that caters to 4 with ONE bath towel. We were furious. I grabbed one from the trolley further up the corridor. I mentioned all of this when checking out but was not impressed with the reception's complacency hence I'm putting it all down here. We have to use this hotel again, as I said it's closest to my mother and she needs an operation soon so we will need to be close by, but I do hope Marstons sees this and addresses the issues. At over £100 for the night, I'd expect much much more.
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