Hotel berhampiran Neuer Zollhof, Duesseldorf

Hotel reception is very busy but very nice to my kid. He gave us all ice pops which is so friendly. The breakfast is super nice which is better than normal German breakfast. But the waffle take long time to queue. Other than that, this is a super good hotel

Three night stay at this hotel for business meetings in the area. Very clean and neat lobby and room. Hotel staff was very friendly and helpful and spoke english perfectly. I was not a fan of the marshmallow pillows. Room is pure basic and was adequate. Good hot water supply. I did not try the breakfast so can't comment on that. Biggest drawback was the lack of proximity to any incidental ammenaties or food establishments. There are no convenience stores near by (2-3 kilometers walking distance to the nearest one) and none in the hotel (small refrigerator in the hotel lobby where you can buy limited soft drinks and snacks at the front desk). The hotel would do well to establish a gift shop/convenience store to service thier patrons due to the lack of availability of such in the area. It would have been nice to acquire a cup of coffee any time of day but especially in the morning when a full cost breakfast was the only way to acquire this. Overall though, a pleasant stay with pleasant staff.

When we checked in; 1 agent checked us in while the other 2 just stared at us like we were aliens. One of them had a smirk on their face throughout my check-in, I wanted to ask what she thought was so funny with us checking into the hotel but I didn’t want to spoil the evening. They all started laughing when we left the checkin desk. Know that we are non-European. Very unwelcoming and unprofessional. I suggest cultural diversity training. The beds were disgusting! Small strips of hair all over the fitted sheet. The Most Disgusting was the pee stain on the sheets! The bed smelled like piss too. It was supposed to be non-smoking but someone had been smoking in the room or the insulation/vent systems need more work. I didn’t want to deal with the unprofessional front desk staff so I suffered through the uncleanliness and just put 2 towels on top of the duvet just to feel at ease sleeping, even though we were only there for one night…Thank God I didn’t book for longer. The only positive was breakfast; it was adequate for 1 night stay. Definitely won’t be spending another dime here.

For my first trip to Cologne, my one-week stay at AMERON was delightful, so I hope I will be a returning guest soon! The hotel's location is perfect for catching different public transport means quickly and efficiently. The room was well-lighted, spacious, great for relaxing but also working, and had a pleasant modern warm aesthetic. The restaurant had delicious quality food (breakfast selection was very diverse, dinner too was always tasty), ”served” with a stylish and cozy atmosphere. The hotel's staff as well as the restaurant's staff were very friendly and had a lot of benevolent patience with my rusty German speaking skills! Communication was easy, professional, but also comfortable, in both German and English. Very happy with my choice, my heartfelt thanks to all the staff!

We loved it here. everyone was very nice but especially barman mo he was very welcoming and made us the best cocktails he made ur experience a 10 out a 10 you feel at home ! And We wil definitely come back as soon as possible With lovely Greetings family martis

This hotel is located in the city center, near by the kolin church, shopping road and train station.Very clean and good room. But the front receptionist one fat girl is not friendly when I asked her the parking place. She only shows you a paper and told you to take photo of it, scan the address QR code and find the parking place by yourself. It's hard to find the correct direction for a new visitor. Besides this, everything is fine.

I stayed at the hotel in June 2023 for three nights on a business trip. The location of the hotel is central and it is within short walking distance from the attractions and shopping streets in the city center, and also close to the main railway station. The river and the Dom are also very close and there's a wide selection of restaurants nearby. The hotel itself is not very big, but it's clean and quite comfortable. The weather in June was quite hot, and the room was also bit too warm for perfect comfort, but I have had worse experiences too. The room I stayed in was nicely decorated and clean. Compared to my previous experiences in Cologne the room was also very spacious with a couch and a TV with a rotating stand between the couch and the bed area. However, I'm not sure if the room I got was a standard one or maybe I got an upgraded room. On Saturday night there was some noise from the street which was quite loud in the 1st floor room I had. However, for other evenings the noise level was very quiet as there is not much traffic in front of the hotel. Breakfast was quite nice considering the size of the hotel and the area, and the staff was friendly and helpful. One weird thing was that I couldn't get an iron and ironing board in my room even for a short moment (due to some safety risk they said), but instead the guy at the reception set it up for me in a small hallway on the ground floor where I had to take my clothes and iron them there. Overall I was happy with my stay, and could consider staying at this hotel again. It was a little pricey, but as the hotels in the city were pretty much full booked during my visit it was to be expected.

Location was superb. Walking distance to train station, cathedral, shopping area… you name it. Staff were very friendly, breakfast was good. Pillow was a bit strange - just a flat square but room was comfortable. Little to no noise from the outside. Bathroom small but adequate. Was quite difficult to control water temperature but once you figure it out you’re all set. Overall a very good stay, would book a room here again

This hotel is in an excellent location. Easily walkable to most tourist sights. The front desk is helpful and friendly. Our upgraded room was on the 3rd floor and big enough for us to spread out. With the windows shut we were not woken by noise outside. Hotel was very clean. Breakfast was good-lots of choice. Good value for the money.

Well, the apartment is good, a bit bigger than a normal hotel room, but by no means ample. There are some irritating failures of design: Most pulling knobs are difficult to pull, being a smooth cylinder or similar. Only the fridge door has a proper pulling shape, so they were aware of the usefulness of the design, but chose not to do it on the rest. Also, the microwave has a grill, but also a notice on the door that says never to use the grill because it will start the fire alarm ??? Easier to buy non-grill microwaves, I'd say. They have something about fire alarms, because they make you sign a document where you declare to know about them and specify the fines for setting one accidentally. It discourages you from cooking at all :-) Also the bed can be raised and you get a sofa . The bed surface is one plank, it's comfortable, but the two ”arms” of the sofa are long and hard, easy to hit in the night if you rise from the bed. But these are generally minor inconveniences. The apartment looks clean in general, but there was a big exception. We noticed during the first night a strong old-sweat smell when in the bed. Investigation proved it to come from the mattress protector, which was also a bit brown when we took the sheet out. Clearly it hadn't been washed. I don't know what is the general policy in hotels about mattress protectors, but this one was obviously dirty, and they didn't wash it. We didn't take the issue to the management, we were tired, we just took the mattress protector away and slept without problems afterwards. So we don't know which would have been the reaction to this. but that shouldn't happen anyway.